Lock & Load Locksmith

Kurt arrived on time, got right to work and was done within an hour. The price was quite reasonable and I would absolutely hire him again.

Quick, forthright, reasonable and complete.

VERY EASY TO MAKE MY APPOINTMENT. KURT ARRIVED WITHIN A FEW HOURS. HE DID HIS WORK QUICKLY AND PROFESSIONALLY AND CHARGED EXACTLY WHAT HIS ESTIMATE WAS. KURT WAS VERY FRIENDLY, AND COURTEOUS, AND HE EVEN GAVE US SOME EXTRA KEYS AT NO ADDITIONAL CHARGE. I WOULD DEFINITELY USE HIM AGAIN.

very prompt and did a great job. Knew enough not to force it open with a slimjim, due to side airbags and such.

Excellent, fast and efficient service. Highly, highly recommend. I called in the morning and was told it might be several hours, then Kurt came at about 3PM and opened the lock quickly. Very personable, efficient, pleasand and entirely superb experience.

He is friendly, showed up on time, did good work, and I thought it was a good price for what he did.

Kurt is friendly, knowledgable, and offered some great tips on further improving my home's security. When I plan to redo my doorknobs, he is the first and only person I will call. He was prompt and professional.

He did a very good job for me. The price was worth whatever he did; it was fine. He helped me out without extending too much. I decided to use him because of Angie's List. I don't have any experience with any other locksmith. The quality of work was very good. He was professional. I would use him again in the future if necessary.

Kurt, the owner, was punctual. He did a good job of rekeying several locks and made extra keys for me. He charged $80.00 which, I thought, was quite reasonable. He is a nice, friendly, person, a fellow animal rescuer.

I contacted Kurt of Lock and Load Locksmiths to rekey the locks to my new house. He estimated that it would cost about $80. Because I couldn't take off from work the day of the appointment, I asked my mom to be at the house while he was there. Apparently, Kurt told my mom that the original lock was and ldquo;one of the worstand rdquo; types, the deadbolt on my front door was only half the size of a normal deadbolt, and the tumblers inside the lock were too messed up to be rekeyed. So instead of just rekeying the doors, he told my mom that the locks needed to be replaced. Then, because of the location of my house, he convinced my mom that commercial locks (instead of residential locks) would be better. In addition, Kurt ordered a new lock that was round as opposed to an oval shape to match the old style. At no point did Kurt ever call me to discuss any of these changes, so everything was done without my knowledge or consent, and my mom paid him that day (although he didn't give her the Angie's List discount because he said he already gave her a and ldquo;really good dealand rdquo;). When I called Kurt the next day to tell him that I was unhappy with the round locks that were put on instead of an oval shape (the original oval shape left an indentation in the door that was obvious with the new round lock) and that my mom was not authorized to make decisions for me, he was polite but started defending his actions. First, Kurt said that the company (Schlage) didn't make oval locks. When I told him that I had seen some oval Schlage locks at Lowe's the night before, he then explained that Schlage didn't make oval shapes in the commercial locks. He then explained that although my house had an alarm, it was worthless and APD's response time to house alarms was very slow. I told him I still wanted an oval lock on my door, so he said he would stop by Home Depot or Lowe's, pick up the part, and reinstall the new lock. He also said he would call me when he was going to stop by and swap out the locks, but he never did; he simply stopped by the house when my mom was there again. The next day, I called to ask Kurt how much the new bill was (since he switched out commercial locks for residential ones), and he said there was no charge because he just put back my old locks and rekeyed them as I originally requested. Although, ultimately, Kurt didn't charge me to rekey my old locks, his business practices and ethics are very suspect. The fact that I was never consulted about things (either about replacing the locks, using commercial locks instead of residential ones, or about changing from oval to round locks) indicates to me that he was only too eager to up-sell someone (my mom) on products that weren't necessary or approved of by me (the homeowner). In addition, the deadbolt on my original lock was the same size as the commercial locks he installed (not half the size as he told my mom) and he never swapped out my old locks with new ones from Home Depot or Lowe's as he said he would. Furthermore, he still failed to communicate with me even after our conversation, and it was only when I called him for a fourth time that he told me that he had put my old locks back on and that there was no bill.

Kurt was amazing. I called upon arriving in NM, he arrived at my house within an hour and a half as promised. He was professional and proficient. He recommended upgrade without being pushy. It's hard being new in town and refreshing to find someone that understands that.

Kurt showed up on time and we walked him through the house to show him the locks we wanted re-keyed. He re-keyed 6 locks, provided us with copies of the keys and offered some suggestions for future improvement The whole process took about 1.5 hours. Kurt was professional, polite and very knowledgable.

Very fast response to my call for service. Very professional service. Gave estimate in advance. Final bill was lower than original estimate. Excellent directions on how to use the new equipment. Would definitely use then their service again if needed. Would certainly recommend to any friends or neighbors.

Wonderful service from Kurt. He traveled to my house and re-keyed all the locks the same day I purchased the house. Kurt was prompt, professional, and friendly.

Left keys in our car and had to call Lock and Load to come let us in. He answered the phone on the first ring, and arrived at the car within 40 minutes. Quickly let us into our car.

Very nice and friendly. He explained his work, advised me as to most secure choices for door locks and explained why. He came over the same day I called, which was very convenient although it was not an emergency. I liked that he inquired about my safety when I called and about how soon I needed the service.

We got quick and excellent service from him. He got over in a hurry and he got here when he said he would. He unlocked a very important file cabinet and it was very good.

He was an interesting guy, and everything is holding up fine. The work was good, and I did not have any complications with him. I would rate him highly and would use him again in the future if necessary.

Great guy and awesome work, would use him again!

Our family was moving into our newly purchased home and we wanted to get the locks changed on the day that we took possession. Kurt was very professional and responsive to our request to re-key the entire house. Kurt was prompt, he took his time in performing the job (several of the locking mechanisms were a challenge but Kurt was able to get the job done). Kurt also provided us with security advice. Kurt made sure we were satisfied with his services . Kurt also gave us a discount for going through Angie's List. We would definitely hire him again and would definitely recommend him to our friends.

Kurt was very professional and responsive to my request to replace the deadbolts and levers on my house. The products he installed were of high quality. He installed new deadbolts and levers the day after I contacted him which was quicker than I expected. He was prompt and made sure I was satisfied with the installation. I would definitely hire him again and would definitely recommend him to my friends

I was completely satisfied with his work and would definitely use him again. His price was very reasonable.

I called. He came and looked at lock. Said he needed a part. Made an appointment and came back and fixed it.

Service was excellent! Kurt was very prompt, worked quickly, and did a great job. He was able to come out quickly when needed, and the price cannot be beat anywhere in Albuquerque or Rio Rancho. He knows his job, does it well, and guarantees his work. I will be recommending his company to friends and family without hesitation.

Very knowledgeable and helpful. Lots of good suggestions. Great price.