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Prestige Cleaning and Restoration

Carpet Cleaning, Ceramic Tile, Upholstery Cleaning,

About us

The largely rural area of East Mountain attracts property owners thanks to affordability and proximity to Albuquerque, not to mention the epic natural scenery. Unfortunately, its cooler climate and wide open spaces mean properties are more vulnerable to the elements. When you own property in the East Mountain area, harsh weather can lead to water damage. Whether it’s from an appliance malfunction or a rain storm, water erodes your building materials and causes mold to grow inside your property. When water damage disrupts your home or business, it affects the wellbeing of your building and its inhabitants. As the property owner, you worry that repairs could be daunting, time consuming, and expensive. Don’t let water damage take over your life. Call our IICRC-certified experts at 911 Restoration of East Mountain for commercial or residential repairs, 24/7/365 days a year. We’ll even have a professional at your door within 45 minutes or less. Contact us for same-day service in Cedar Crest, Edgewood, Moriarty, and the surrounding areas. Call us at (505) 738-1789 and allow us to offer you a free visual inspection.

Business highlights

37 years of trusted experience

Services we offer

Water Damage Restoration, Sewage Backup Cleaning, Mold Removal, Fire & Smoke Damage, Disaster Restoration, Sanitization, Commercial Restoration

Services we don't offer

Ask for Details

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.871 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
8%
3
0%
2
3%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.9
punctuality
4.8
Showing 1-25 of 71 reviews

Janelle L.
02/2023
5.0
They did a great job. The house I inherited had mold in the whole house and they did a great job at getting it to pass.
Description of Work: Mold remediation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Karal B.
03/2022
4.0
ceramic tile
  + -1 more
A bit of confusion about scheduling. Text did not go through so our house was not put on schedule. Took off work at noon, but they did fit us in at 3:30. It was stated the tile did not need to be cleaned prior to sealing. In master bath right in the middle of the floor, there is drywall material that got sealed over. So an area of the grout is white, grout color is brown. Owner came out and took care of sealing. Very nice and cleaned up after. I was pleased with job until I saw master bath. Would of been an excellent rating if he would of take the time to clean the grout before he sealed it.
Description of Work: sealed tile

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0

$420

SARAH B.
04/2021
5.0
carpet installation, ceramic tile
  + 0 more
They came when they supposed to. My carpet looks brand new. They did an excellent job. They were very flexible in scheduling.
Description of Work: They did Carpeting, Tile and Grout.
Rating CategoryRating out of 5
$700

Response from Prestige Cleaning and Restoration
Thank you very much I appreciate your kind words we always and always will do our very best

Char T.
04/2021
5.0
drywall
  + -1 more
They did a wonderful job and I love the service. They were really careful. They did a really good job. I was extremely happy and I highly recommend them to all. They knew what their doing. They did a very professional job. They had a reasonable price. They were good in communication.
Description of Work: They did mold restoration and drywall repair. They also did water damage repair.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dana A.
04/2021
5.0
drywall
  + -1 more
They were good. They were always available and good in explaining what I asked. They were good people to work with and I would recommend them to my friends. I was happy with the service.
Description of Work: They replaced the drywall and took care the mold.
Rating CategoryRating out of 5
Yes, I recommend this pro

Linda L.
12/2017
4.0
carpet cleaners, ceramic tile
  + 0 more
Wonderful, they look new after thirteen years
Description of Work: Tile and grout cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Joyce W.
11/2017
5.0
upholstery cleaning
  + -1 more
The job was handled professionally and my furniture looks great. They will be back in a week to clean my carpet.
Description of Work: my couch and 2 recliners were cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Denise P.
10/2017
5.0
carpet cleaners
  + -1 more
Prestige did a great job getting out various spots and doing a deep clean. We had never cleaned our carpets, after 11 years, so Prestige did an excellent job. We also paid a bit more for protective coating. Prestige also noted that carpeting on one of the stairs was loose and re-tacked it by using a kicker.
Description of Work: Prestige cleaned our living/dining rooms and stairs.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Stephanie S.
08/2017
4.0
carpet cleaners
  + -1 more
They contacted me promptly after purchase to schedule appointment. They were late to the appointment but they called to let me know, so that was fine. They cleaned the stairs, hall and part of a bedroom. It was done to my satisfaction.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
2.0

Yes, I recommend this pro
$199

Rodney L.
11/2016
5.0
carpet installation, ceramic tile
  + 0 more
They were very prompt with setting up an appointment and arrived on time. they also did a small carpet repair job at a very low cost. The crew was great and the job was completed as advertised
Description of Work: We had the grout on our Kitchen floor cleaned and resealed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Brad D W.
11/2016
5.0
carpet cleaners, ceramic tile
  + 0 more
Well done; grout is difficult to clean but they used good equipment and sealed nicely
Description of Work: Grout cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Don D.
11/2016
5.0
carpet cleaners
  + -1 more
Excellent. Doug and his son were exemplary in every aspect of their work. Our carpets never looked better. We expect to use their great service again
Description of Work: Clean carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

AARON H.
11/2016
5.0
ceramic tile
  + -1 more
Very well. I had to reschedule several times and they were very accommodating. They did a very thorough and quality job. The technician was careful and courteous and paid attention to make sure that the job was done correctly. The owner (I think it was the owner) even stopped by during the job to make sure that everything was going well.
Description of Work: Tile cleaning and sealing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Robert B.
09/2016
1.0
ceramic tile, floor cleaning
  + 0 more
They did a terrible job. The tile was not clean. The grout was not clean. Do Not Hire these people.
Description of Work: Clean and Seal tile and grout in the kitchen.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$250

Susan M W.
08/2016
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Pretty sure the grout had never been professionally cleaned in the 25 years of the house's life. They spent a lot of time with the marble entryway, in particular, working to get the grout as white as possible. Will call them in again before another 25 years have elapsed.
Description of Work: Cleaned grout on tile and marble floors and then sealed the grout. Steam cleaned trafficked areas of carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Karen S.
07/2016
5.0
upholstery cleaning
  + -1 more
The service was done by a father & son. They work together very well, anticipating what the other will need. They worked quickly, but efficiently. They moved the furniture to get to all surfaces, then put the furniture back in the proper places. They also covered the floor, so there were no drips or liquid getting on the hardwood.
Description of Work: Cleaned sofa & loveseat as part of the "deal", but added a chair to the cleaning for a reasonable price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Susan M W.
05/2016
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Provider spent the time needed to get the work done well. My home is 25 years old and I doubt the tile grout had ever been steam cleaned. Some of the areas, particularly the marble tile in the entry foyer and the ceramic tile in the kitchen took a bit more work than Prestige had anticipated, but they took the time and did a good job. They were late arriving, but called to let me know that. Not sure why, since I should have been the first job of the day...and the last. Took about 6 hours.
Description of Work: Steam cleaned and sealed floor-tile grout in kitchen, 3 bathrooms and marble tiled entry foyer. Also, steam cleaned carpet in trafficked areas of 4 other rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$700

Manuel A.
05/2016
5.0
ceramic tile
  + -1 more
They were very courteous and attentive. I was very pleased and would recommended them to anyone. They were on time and cleaned up after themselves too.
Description of Work: They cleaned and sealed our grout in the kitchen and bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara H.
11/2015
5.0
carpet cleaners, oriental rug cleaning, upholstery cleaning
  + 1 more
It was easy to reach Doug, and we set up a time for the work. Doug arrived promptly and worked on cleaning two 5x7 rugs, a sofa, and four dining room chairs that had upholstery on seats and back. It was wonderful to see the fabrics and rugs revitalized and bright! All went well, and I'd definitely call hiim again.
Description of Work: Cleaned a sofa, two rugs, and four upholstered chairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Susan D.
09/2015
5.0
carpet installation, carpet cleaners, ceramic tile, floor cleaning, upholstery cleaning
  + 3 more
They arrived promptly and went to work quickly. They kept up the pace the entire time and cleaned up after themselves. The tile floors, carpet and sofa all looked great by the time they left.
Description of Work: They cleaned the tile in 3 areas and resealed the grout. They cleaned and conditioned a leather sofa and love seat and stretched the carpet in an area that had developed wrinkles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

paula M.
07/2015
5.0
carpet cleaners
  + -1 more
It went really well. We had already moved to sd and needed someone to clean our carpets for the house we are selling in alb prestige came out and worked very hard to get all carpets cleaned. the deal was fro 1000 sq feet and since we needed two extra rooms done he did it for 75 additional which was great. The company was responsive very helpful and did a great job. relieved some of the stress since we are now out of town. would use him again and would recommend for others to use as well.
Description of Work: shampoo all carpets in our house that we are selling approx. 1300 sq. ft

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$370

Marguerite R.
06/2015
5.0
carpet cleaners, ceramic tile
  + 0 more
Arrived on time and did excellent job. Very personable and a pleasure to do business with.
Description of Work: Cleaned tile and grout.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Mary C.
05/2015
5.0
carpet cleaners
  + -1 more
Doug did a beautiful job of cleaning, moisturizing, and protecting two chairs, one sofa, and one loveseat. The leather furniture is over ten years old but now looks like new. I am extremely pleased.
Description of Work: cleaned leather furniture

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Barbara H.
09/2014
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
Doug and his assistant arrived on time and did a great job cleaning up a dirty kitchen tile floor, and then applying sealer to the tile. They cleaned everything up nicely and were very professional and courteous. I'd definitely use them again!
Description of Work: Cleaned and sealed kitchen floor tile on an Angies List Big Deal offer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Steve H.
08/2014
5.0
ceramic tile
  + -1 more
They called right away after I purchased the deal and arrived on time to the appointment. The work that they did was spectacular. They did well beyond what I had expected of the work. I was real impressed with the company.
Description of Work: I purchased a Big Deal for a ceramic tile, grout cleaning, and sealing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149
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Contact information

13 Sandia St, Moriarty, NM 87035

https://www.prestigecarpetnm.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Ceramic Tile,
Upholstery Cleaning,
Carpet Sales and Installation,
Oriental Rug Cleaning,
Drywall,
General Remodeling,
Flooring Sales and Installation

FAQ

Prestige Cleaning and Restoration is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Prestige Cleaning and Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Prestige Cleaning and Restoration offers free project estimates.
No, Prestige Cleaning and Restoration does not offer eco-friendly accreditations.
No, Prestige Cleaning and Restoration does not offer a senior discount.
No, Prestige Cleaning and Restoration does not offer emergency services.
Yes, Prestige Cleaning and Restoration offers warranties.
Prestige Cleaning and Restoration offers the following services: Water Damage Restoration, Sewage Backup Cleaning, Mold Removal, Fire & Smoke Damage, Disaster Restoration, Sanitization, Commercial Restoration
Ask for Details

Contact information

13 Sandia St, Moriarty, NM 87035

https://www.prestigecarpetnm.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed