Edwards Appliance Repair, LLC

Courteous, timely knowledgeable

My wife was home on the day and time of the repair. My wife told me the amount we were charged and that the repair man told her that there was no way to test a refrigerator compressor, but that he replaced a motor and cleaned some coils. She said he told her the compressor will come back in 48 to 72 hours and the freezer will start working. However, there are no guarantees. By the time Friday came there was no change in the freezer working, so I did a Google search on whether a compressor can be tested, which stated there are several ways to test one. So I called the company and asked for the owner of the company. The person said that he is the owner, and recognizing my phone number, he stated that he was the one that worked on my refrigerator. My next statement was said as a means of expressing my wife's desperation to get the freezer fixed and told him my wife has stage four pancreatic cancer and was desperate to get the freezer fixed. I then said that I Googled ways to test a compressor and he cut me off to tell me what I found. He then said he did nothing wrong and everything he did was according to New Mexico electrician standards. I told him he needed to make this right and he became even more defensive and said paying $300.00 is better than paying $3,000.00, and then he said he needed to attend to his pregnant wife. I told him if he did not make this right I would sue him and he said to go ahead because he would gladly counter-sue me and hung up the phone. This man lied to my wife about testing a refrigerator compressor and had zero remorse about scamming us.

Extremely disappointed by the service provided by Tyler your service tech We contacted your company thru Angies list. Upon telling us our freezer would take $ 800-1000 to replace the compressor. After stating a possible non warranty repair Tyler immediately started promoting some type repair to compressor that would remedy the solution. Tyler stated he had repaired two freezers day before by installing the same part.After making repairs Tyler tested repair and said freezer was working fine and in about four hours it would be chilled enough for use. After eight hours freezer was still not working properly. Wife called Tyler next day and was told repair's were not covered by warranty. As we noticed in past negative reviews this is not the first time your service tech has done what appears to be a bait and switch. We fully intend to file a complaint with the BBC. Repair scams like this give all the other honorable appliance companies a bad name.

I have read all the good reviews, and this is my experience with Edwards Appliance Repair the call turned out to a total scam, Tyler came to my residence to fix my dryer, he said the wheels needed replacing and the thermostat was out, the charge was $387.00 (expensive) well I wouldn't mind paying that if services were performed, I came home that evening to find the dryer still not heating, I left a message and called Tyler back the next morning. He came by and called me to say the vents to my dryer where clogged and he had fixed the dryer quoting him "don't use the dryer till the vents are cleaned" the dryer never worked and Edwards Appliance refused to call or text me back when I contacted them again the next day. I had to call another appliance service which thankfully was trustworthy and honest, my VENTS where not clogged and after taking the dryer apart all he could see was one little part was replaced so my recommendation is don't trust Edwards Appliance please get a second opinion before using .

Edwards Appliance Repair did a great job fixing our washing machine and the cost was very reasonable. The repairman was prompt, professional, and knew his stuff. He assessed the problem with our washing machine, explained what was needed to fix it, had the part in the truck, and the repair took less than 15 minutes. We are very pleased with the service Edwards Appliance Repair provided and will call them again anytime we have an appliance that needs repair.

Absolutely fantastic response and services performed exactly as described. Definitely would use again!

Our refrigerator stopped cooling and I went to Angie's to locate a repair company. One of the companies listed was Edwards Appliance Repair. I googled them and saw that they had some really good reviews. I msg them last night and this morning there was a reply when I got up. Tyler was courteous, professional and explained in layman's terms what the problem was. It needed a new motherboard. The cost was VERY fair and when I googled the average cost, ours was right in the middle. They'll be my first call if any other appliances decide to take a vacation!

Really good.

Friendly professional and integrity

Tyler was knowledgeable and friendly!

Very good as the repair was completed in less than a half hour and the service representative was friendly, efficient and knowledgeable.

Great Job Went perfect accommodating me same day I called. Awesome job

Perfect! Highly recommended

It went great! Tyler was very helpful and professional!

Excellent. Explained what was happening and replaced part.

Our refrigerator/freezer broke right before an event we were hosting at our home. My husband and I did not want to purchase a new one so we found Edwards Appliance Repair to help fix the issue. They were very responsive and easy to schedule! He was punctual and understood the urgency of needing it fixed right away. He explained what needed to be fixed and why and was in no way pushy, which I value. I loved how knowledgeable and friendly they were and I absolutely recommend using this repair company to anyone needing it. We have contacted him again, recently, to fix our dishwasher.

I've used Edward's Appliance Repair on several occasions and I highly recommend this company. Tyler is very knowledgeable, quick to diagnose the problem, pricing is fair, he is prompt and courteous, gets the job done ASAP, which is such a pleasant surprise these days. Thank you Tyler (Edward's Appliance Repair)!

Very professional and quick to service - same day repair.