He told me which supplier he uses and they have several locations, one of those was in Rio Rancho. I went there to see what materials they had to pick the gravel I wanted. He told me to call him when I decided what gravel I wanted him to use this was on February 27 he was doing the job. I told him what to pick of after making my selection. He showed up an hour after he said he would. The fabric underneath the gravel was already coming up through the gravel indicating that it was not anchored properly. Even after he laid it down, I wasn't sure why it didn't feel right when I walked on it. I went to the supplier and took a sample of what I told him to buy and took it to the unit to compare that with he laid down. It was clearly not the same and was not the right material. I took a sample of the gravel that he installed in the backyard to the supplier that he said he goes to. The people in the sales department told me they don't even carry the gravel that I had brought in. The sales department told me that they do not even have a Star Eagle Landscaping Services account. I e-mailed him to remove what he installed in the yard and replace it with the correct material. I never received a response from him. When it came time to pay him he did not want to give me an invoice with what he did and what he put down but I insisted on it. He finally emailed me an invoice the following day, and when I went and met him to pay for the services. He did not want me to put the check in the company name but personally make the check out to him. When I handed him the check I asked him if he did not have a business account. He told me that he was switching banks and that was the reason for having me write the check in his name. This made me think that this was not a legitimate company. I had also noticed when I checked my bank activity that he had cashed it at a bank branch and deposited it which also made me question if he had any account where he put the payment for any of his services.
Description of Work: I hired the company to do a gravel landscaping cover at a rental condo that I manage.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Star Eagle Services Landscaping
I always provide a written proposal for any project that is presented to me. I do not require any payment until the work is completed. I give respect and expect that back. When I completed this project owner walked through the gravel that was installed and stated she didn't like the way it felt under her sandals. I advised that i had recommend her a different kind of material but she had refused and she was upset because of that and started yelling at me.
Orlando N.
07/2015
2.0
landscaping
+ -1 more
Having said what I wrote in the above "what did the provider do?", I would have worked with Star Eagle Landscape, but he just went his own way, and did not communitate with me regarding any concerns he had until after the fact. He is not a good communicator and does what he thinks and not what the owner wants. He makes excuses that are in my view not valid.
Description of Work: I contracted with Star Eagle Services, Miguel Aguilar, owner, to flatten my back yard by removing dirt so that the back yard would be level, in addition, he was to modify a retaining wall, and he was to put a barrier for weeds, and add Santa Fe brown to existing gravel, that was piled up to the side, and to be replace with the added new Santa Fe brown after the leveling had been completed. He gave me a price, and I agreed on the price for the work, but as it turned out, he short cut the job to what he wanted and not to the specifications he had agreed to. I went ahead and paid him on the price we had agreed on (April 9, 2015), even if he did not do what he had agreed to in the first place. He in other words, he reneged on our (his) contract and his word. He did what he thought was enough, and did not do the job are specified. He tends to not stand by his word. Later, he gave me another proposal to finish the job that he failed to complete in the first place. I took him at HIS Word, but it turned out his word was not to be trusted. He says one thing, but later does not do what he says. At least that is what happened in my case. In all conscious, I can not at all recommend him to anyone.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$2,300
jaws H.
06/2015
5.0
landscaping, hardscaping
+ 0 more
unknown
Description of Work: Miguel put in a small patio with pavers. It's wonderful. He did a great job for a great price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Deborah C.
05/2015
5.0
landscaping
+ -1 more
Really great. Very nice person on top of it all.
Description of Work: Completely cleaned the front of the house. Removed dead plants and replaced with new plants. Got rid of all the weeds and did the whole project the day after I called. My house looks fantastic now.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Maria Y.
05/2015
2.0
house cleaning, landscaping
+ 0 more
unknown
Description of Work: never responded
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
margo W.
12/2014
5.0
house cleaning, landscaping
+ 0 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
meg S.
07/2014
5.0
landscaping, hardscaping
+ 0 more
My yard was in such bad shape I was embarrassed to call! Miguel worked around my schedule to provide a consultation. I cannot say enough about Miguel's professionalism and the high quality of his work. My yard is beautiful and my neighbors no longer hate me! I look forward to working with him again in the future.
Description of Work: Completely re-did landscape in front yard. Miguel and his group removed a lot of cactus ,weeds and rocks from my front yard. Miguel put down new weed barrier and new landscape rocks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Robin S.
05/2014
5.0
landscaping
+ -1 more
Like mentioned before, Miguel is a punctual, sincere, and very hard working! I am however,trying to get my previous review updated. And when it is updated This gentleman will have a straight A review!
Description of Work: Do spring clean up on one acre yard as well as BE our NEW biweekly yard go to guy! The 1st job consisted of Mowing Weed eater Tree trimming Leaf removal (7 yrs of leaves!) Rake and remove all trimmings and debris. ETC
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
mike M.
05/2014
5.0
landscaping
+ -1 more
He cut down the tree using all possible safety to protect nearby trees, yard features. He cut up the tree and hauled all debris off. He supplied necessary materials to accomplish the sprinkler head addition. All services were accomplished within 4 hours.
Description of Work: Miguel removed one tree to below ground level. He then dug a 30 foot trench and added another sprinkler head to my sprinkler system..
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Robert P.
09/2013
5.0
landscaping
+ -1 more
very honest price. completed work in a timely manner when he said what the deadline was. I will use them again
Description of Work: levelesd property and laid gravel with two designs with diffrent color gravel in front yard
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Janice R.
11/2012
5.0
landscaping, hardscaping
+ 0 more
I wanted to re-do a portion of my back-yard to make it more dog-friendly, as well as providing an area to use for RV parking. I already had an idea of what I wanted, and Miguel did exactly as I asked, and then some. I had drawn up a rough sketch, and it turned out even nicer than I imagined. He was very professional, took care to do things right, and cleaned up after the job. Very easy to work with, and did a great job.
Description of Work: Cleared weeds, cleaned and prepped soil, installed sod. Installed paver walkway and border. Installed gravel RV pad with metal edging to separate from sod.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
mike M.
08/2012
5.0
landscaping
+ -1 more
Absolute Professionals. Timely, thorough and work was accomplished as discussed/bid.
Description of Work: Miguel and his crew cleared "bald" areas of my yard of weeds, provided and tilled in soil enhancer and fertilizer. They graded the areas and reseeded the areas. They also adjusted/replaced a few sprinkler heads to improve coverage. Everyone was very professional and took great care to not damage adjoining areas. They cleaned up when they were done and accomplished everything in the time frame promised.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Judy E.
07/2012
5.0
landscaping, hardscaping
+ 0 more
He was very professional and provided quality work.
Description of Work: Miguel provided backyard landscape services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Manuela E.
03/2012
5.0
hardscaping, landscaping, house cleaning
+ 1 more
Gave them a call for a free estimae. They came out that day. I knew I wanted something done to my back yard but didnt know what, they gave me different ideas and diffrent proposals depending on the materials that were going to be used. Whit in a week they were working on my yard. Finished in 2 1/2 days.
Description of Work: I added gravel to a potion of my backyard and grass to the other portion with one tree. They did beyond what they were supposed to do. I loved the professionalism they preformd while working.
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Service Categories
Landscaping,
Pavers and Hardscaping,
House Cleaning
FAQ
Star Eagle Services Landscaping is currently rated 4.4 overall out of 5.
No, Star Eagle Services Landscaping does not offer free project estimates.
No, Star Eagle Services Landscaping does not offer eco-friendly accreditations.
No, Star Eagle Services Landscaping does not offer a senior discount.
No, Star Eagle Services Landscaping does not offer emergency services.
No, Star Eagle Services Landscaping does not offer warranties.
Star Eagle Services Landscaping offers the following services: Landscaping services, hardscaping, pavers.