Stone Masters

Stone Masters installed granite countertops in my kitchen. One section of granite had a crack. Stone Masters tried to convince me it was a natural fissure in the granite. At their urging, I did some research on fissures versus cracks. A fissure occurs along the crystalline grain boundaries of the stone and does not affect the stone's integrity and does not create a height difference in the stone. The defect in my granite was a crack as the height was different on opposite sides of the defect and it went through the grain and not along the grain boundary. I had a geologist verify and document this finding. Stone Masters would never admit the issue. I reluctantly settled for a 50% discount on that section of granite. In addition to the quality issue, they also tried to overcharge the amount due until I brought it to their attention. I will never do business with them in the future and will never recommend them to anyone. In my opinion, they are not professional and not ethical.