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SOUTHWEST DISPOSAL CORP

Garbage Collection

Reviews

3.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
4.5
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Showing 1-2 of 2 reviews

Ahn F.
03/2022
1.0
garbage collection
  + -1 more
We had used Southwest Disposal for about 6 years and had also set up an auto-pay arrangement just so we would not have to bother with monthly payments. All OK - for a while. I then noticed that Southwest charges to our bank had doubled over time - from about $20 to about $40 (pretty pricey for 1 or 2 pickups per month)! I considered that to be a gross violation of an auto-pay arrangement and a gross breach of trust! I also discovered that that sort of shady dealing is a usual business practice at Southwest. I had planned to fire Southwest and change to Mesilla Valley disposal - only to belatedly learn that Mesilla Valley had been bought out by Southwest. Not happy - but I did get my payments reduced back to about $20 again. Keeping a watchful eye now - and still looking for alternatives!
Description of Work: Residential trash disposal

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$40

Robin Day G.
08/2012
5.0
garbage collection
  + -1 more
When we bought our home in Las Cruces 2 years ago, we were still California residents. We signed with Southwest Disposal because the previous owners used that company. When we first hired Southwest Disposal, we found it difficult to reach the company by telephone to set up a billing process. They did provide reliable service for two years to our house while we used it as a vacation home. However, when we moved into our Las Cruces residence on a full-time basis this summer we found that Southwest Disposal has very much improved its customer service. When we telephoned them to ask for advice with our "move-in" disposal needs, the phone was promptly and cheerfully answered by the company's representative. She immediately understood our problem and was eager to help us. She told us that she would ask the area manager to contact us. I thought, "promises, promises," but the very next day we did get a call from the area manager to arrange a visit to our home. As detailed above, her assistance and advice were valuable to us. She was very cordial and knowledgeable. Although we had already been customers for 2 years, we felt that we were valued and that the company cares about providing ongoing service to the Picacho Hills community.
Description of Work: When we moved into our Las Cruces home this July, unpacking generated a very large quantity of trash, recycling, and items we wished to donate to a charitable organization. We had so many items in each of the three categories, we did not know how to transport them to the appropriate sites. When we called Southwest Disposal (owned by Waste Connection), our garbage collection company, for advice, they sent the area manager to our home the next day to assess our waste disposal needs. Not only did she arrange for a one-time trash pickup of trash well in excess of what would fit in the bin, she also advised us on how to get a large quantity of recycling to the recycling center and explained that certain items we thought were trash or recycling were actually useful items that we could donate to charities. The area manager's consultation with us involved no charge, but saved us a lot of money and hassle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    2485 W AMADOR AVE, Las Cruces, NM 88005


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Garbage Collection

    FAQ

    SOUTHWEST DISPOSAL CORP is currently rated 3 overall out of 5.
    No, SOUTHWEST DISPOSAL CORP does not offer free project estimates.
    No, SOUTHWEST DISPOSAL CORP does not offer eco-friendly accreditations.
    No, SOUTHWEST DISPOSAL CORP does not offer a senior discount.
    No, SOUTHWEST DISPOSAL CORP does not offer emergency services.
    No, SOUTHWEST DISPOSAL CORP does not offer warranties.

    Contact information

    2485 W AMADOR AVE, Las Cruces, NM 88005