Pronto Plumbing

They promptly got here in an emergency. They did a good job. They got back in a real quick. I would use them again in the future.

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Originally called Pronto to relocate the water line that ran from the meter to the house. The original line ran over the top of the access hatch to our septic tank, and needed to be relocated to allow access to the septic tank. Called Pronto in the late afternoon. They scheduled appointment to arrive the following morning. The 2 men arrived at the scheduled time, and despite the weather being very hot, and the ground extremely hard and rocky, they completed the task quickly. We then asked them to look at a slow flushing toilet, wich they did. And they snaked the line from the toilet, and advised that a new toilet would be best. They suggested we purchase the toilet ourselves, and then call them if we wanted help installing it. For the original call, we were only charged for 2 hours labor, and the minimal cost of the water line parts. We purchased a toilet from Lowes, and although I thought I could install it myself, I asked Pronto to do the job. They arrived the same day I called. The plumber was very professional. and when he tried to install it, discovered that the sewer pipe was installed with a 10 inch rough-in instead of the standard 12 inch. The plumber offered to re-install the old toilet, but we asked him to leave it open while we searched for a 10 inch toilet. We were and quot;luckyand quot; to find a 10 inch in El Paso. Nobody in Las Cruces carries 10 inch rough-in toilets. They would all have to be a special order with a 2 week wait time. After purchasing the 10 inch in El Paso, we called Pronto to ask them to finish the install. Again, they arrived at the time promised, and quickly completed the install. Despite having to make 2 trips out to our house (we live in the county, outside of town), they only charged for the basic install of the toilet. We were very pleased. Since we were very happy with the performance of the new, low water use toilet, and we had not yet returned the 12 inch toilet we had originally purchased, we decided to replace the toilet in our other bathroom. This turned out to be a more challenging job because once the old toilet was removed, we discovered that the toilet flange was rusted and needed replacing. Since it was a PVC pipe in a concrete slab, the job required chipping out part of the slab to replace the pipe and flange. Again, it took 2 trips to complete the job. The plumbers were efficient, friendly, and apologetic about the time it took, and again, we were surprised at how low the bill was, as they only charged for 1 service call. All in all, we were very pleased with the service from Pronto. They arrive when they say they will, keep you informed of the progress, and are very reasonably priced. We highly recommend them.

They came the next day after being called (the work was not an emergency) . They replaced two faucets coming out from the wall This included the need to do some minor masonry work to finish the task with one of the faucets. They seemed to work professionally and steadily without wasting any time. We would call them again should the need arise. I don't remember what the actual cost of the labor was, but it seemed reasonable at the time.

They said they replaced the ductwork. 6 months later after heating bills were still too high I found that they only replaced what was visible to the naked eye looking at it -- underneath there was still holes. I finally hired someone else to get it done right.

It went very well from arriving on time through cleaning up after.

Great. I recommend them.

Excellent service. All mateirals were outdated and difficult to repair but they stuck to it and installed our new faucet and repaired leaks and piping that needed to be replaced. I have no complaints what so ever with the crew, service, price, or company. I'm reviewing them in 2012 but the service was done in 2010.

They've been great about responding, even on a Saturday. They're really good folks. They've been helpful, dependable, and pleasant. I have limited mobility and they have assisted me greatly.

Finished in 20 min

Pronto Plumbers was responsive and came the next day to give us a quote. They were nice and gave us what seemed like a good price. We wanted to go with pronto plumbers despite thier poor ratings on angie's list because they are the only licensed installers of Bradford White water heaters to keep the warrantly valid. However, when they came back the next day to install the water heater they said they needed to run so more numbers and come up with another estimate. The estimate they gave us was double, literally double, from what they had told us the day before. We told them we did not want them to install our water heater for the higher price at which point they left. I will never use pronto plumbers for anything again.

They have done a lot of work on our swamp coolers every year. I have never had a complaint with their service. We have never had any problems with them.

Pronto was there when they said they would be.They were neat and professional.They were under estimate. 2 days latter aproblem was discovered and they rectified it within an hour of calling.Great company

Holy Cow! I have been waiting for two weeks for these guys to give me a simple estimate. They came out and did all of the measurements and when I call they tell me they are waiting on figuring out how long it will take them to do the work... That's a good way to lose customers! They were very nice and good at explaining what they would do when they were here. Unfortunately they are not good at coming up with an estimate in a decent amount of time.

They were on time. They came out when they said they would. I told them to take a look at the leak under the trailer. What I didn't like is they didn't come back and tell me what it was and how much it was going to cost. They went ahead and fixed it and made the bill. I am on disability so I don't think I am going to be using them to come and fix the inside of my toilet. I know they are here and they've been for years. Their price was okay and it was normal what everybody would charge.

They broke a pipe in a adobe wall then offered to repair it for $700.

They did clean the stoppage but it appeared they damage a plastic pipe. They also tracked dirt through the house and carpet. When I complained to the owner he basically said, "Get a lawyer!"

I spent about $1500. They did what they were supposed to do, but they were late. I was unhappy about that. Other than that, the work that they did was good. I will not use them again in the future.

My family has used this company for over 30 years, but I will never use them again.

I've used Pronto before, and they are just that - Pronto! I called at 11AM and they were at my house at 1PM. They estimated the required repairs and did the work the next morning. The job was completed by 1PM. The service techs were great. I'd be happy to use them again. My only concern was the price of the overall job. It seemed quite high to me for the work performed and the parts used.

When I got home and noticed that it was installed backwards I made him uninstall the softner and reinstall it correctly. He even tried to defend the way he installed it by saying "that is the way Sears softners are installed (mine is not a Sears) inspite of it being backwards.

They came when they said they would, did the job, and left. The plumbers were pleasant and professional.

I called Pronto Plumbers, needed the work done quick and a couple of good recommendations swayed me to use them. I told them ahead of time what to problem was, a leaking gas line, the city found this problem while doing maintenance on my gas meter. Three trips later they were able to diagnose the problem (had to go back to the shop get a compressor, had to go get spray paint to mark off the area). Got the work scheduled (no communication from the plumbers what so ever) and we are off. They came, started the work, got the hole started, and went to get more tools. Worked some more called it a day because it was too hot (I understand that). I supervised all of this no worries. After the first five hours the plumbers said this will be about an eight or nine hour job total and off they go. The bill comes and it was 11 hours total, called the shop and no one can explain the difference in hours. After the first few back and forth for tools and supplies I should have called someone else; however I stuck with them because of the recommendations of others. The work that was performed was great, nice and clean, good quality; however the discrepancy of the hours and the lack of planning really would have me think twice about using them again.

Contact them by phone, next day they sent a person out to give an estimate (on time). After looking at my site was given an estimate of $470.00 (okay). Was told that they could start the next day at 8:30 AM (on time). The two gentlemen were very respectful and clean, job was done and completed in less time then the estimate. They called the office and got a adjustment on the billing (less hours) was charged less than the estimate. I will used this company again. I did call two other companies and got estimates of $700.00 and $1450.00. We need more companies like Pronto.

Excellent service. I called in the early morning (they open at 7am) and they were here at 10am. They give you a 2 hour window when they will show (example: 8-10am, 10-12 noon) and will call before they come to make sure you are home. Personnel are polite, clean and know what they are doing...the cooler is on the roof, so their attention to safety was also comforting. They had all their equipment with them that they needed. In one case, the service man couldn't figure out a detail on our thermostat; he called into the main office and they guided him through the thermostat setting. They also know the brands...when I asked if the Master Cool needed a new pad after 2 years, they assured me that the pads lasted 3-5 years in a Master Cool. They take credit cards, checks, or they will send you a bill. They have been in business in Las Cruces and El Paso for years, and I can see why!