Four Seasons Heating & Cooling

good

The technician was very through and even answered my questions. He even explained things to me and how they worked and what was effected.

They did quality work and they were on time. They got everything ready for the winter.

They had some problems with the company that supplied the heating and cooling unit. The biggest problem was it took much longer than we anticipated. We had to have a thermostat replaced twice because it did not function correctly. They were very responsive and tried very hard to satisfy our needs and they did.

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The owner spent a lot of time explaining what was needed in order to complete the job. He even spoke with my out of town cousin also in the HVAC business, to be sure everybody was on the same page. Warranty information was provided and explained in detail, they also helped me to register the unit to take full advantage of the warranty. The job started on time, the technicians were very polite and efficient, and the job was finished in a day. Site was cleaned up post job. I did not find so much as a screw on the ground which is not always the case. Few days after the completed installation, we ran into a few minor hiccups. I called Four Seasons, and the very next day someone came out and took care of the problem. The price was reasonable, the unit is functioning perfectly, and I can say with the utmost confidence that this company is competent and trustworthy, and that I will absolutely use them again should the need arise. Adding an addendum regarding service after the sale. On 8/2015 some of the first rain began, was cleaning filters, when I noticed water had leaked on the side of the new unit. Phoned Four Seasons, they sent a tech out, he caulked around a vent on the roof and was writing me out a bill for $87 within 5 minutes. Yes it had been 14 months since I handed this company nearly $6000 to install a whole new system, but I felt this was a minor thing that probably should have been done on installation. Phoned the owner of the company, he told me he would talk about it with his office manager, maybe refund 1/2. Long story short, he never called back, I phoned after 2 weeks, and he flat out refused any sort of compromise. My plan was to join their twice a year maintenance program, but I'm no longer feeling the love, and will look at another company. That whole day after speaking to the owner I was expecting a phone call from him, I'm extremely disappointed that he would choose to lose a customer over $87, but he has.

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A defective heater was identified leaking carbon monoxide at a rate of over 700 ppm now waiting for remedial bids

We live out in a rural town, the technician who came out had prepared ahead, and mapquested the directions right to my home. He was on time, very professional, explained all the procedures he was performing. He wrote up the bill with explanation of services and charges clearly and legibly, so I knew exactly what had been done.

Technician arrived on time and found the problem to be a bad capacitor. Tried to sell me their high warranty replacement; chose to go with the factory replacement but he had to go back to shop to get that part. Billed for basic service call plus parts.

Called on Tuesday june 4th for a service call, was told they had an appointment the next day for 8:30. No one showed up I called, receptionist told me the appointment was for Thursday. I find that unprofessional,and a real disappointment. Especially since they got such good reviews on here.

Installers discovered problems with the ductwork due to the old cooler leaking water, causing rusted out parts of ductwork. I wasn't financially prepared for this and thought I'd have to sell my motorcycle to pay for fix-up. I was very pleased to find Four Seasons worked with me on this... they gave me a discounted price and started up another evaporative cooler at no charge, so, thankfully, I still have my bike! I was kept informed of the work progress during the two days it took to finish, so there were no surprises when the work was completed. I intend to use Four Seasons in the future for my heating and cooling needs. Thanks everyone at Four Seasons!

Prompt and professional. I'd use them again.

They were prompt, they were out of here quickly and were very efficient.

The tech showed up on time, did the job quickly and at a reasonable price. The receptionist was very friendly as was the service tech. Good company.

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Our electrical system needed to be upgraded and they coordinated everything with the electricians. They removed and discarded the old evaporative cooler and furnace, installed the new system, and followed up to make sure everything was working properly after installation.They went above and beyond by fixing some slight leaks in the gas lines under the house at no charge. They also provide follow up maintenance, which they have called to schedule! I recommend this company.

We contacted Four Seasons for a bid after we became very disillusioned with another firm which gave us a very high bid after we had to bug them for weeks. They just weren't interested in our business. It had been our intention to get a third bid after Four Seasons, but we were so impressed with Mike from Four Seasons that we decided to go with them forthwith. He really took the time to carefully calculate loads and to size the equipment properly. There were several code and homeowner association issues involved in our installation, and Mike worked through them very thoroughly. He also obtained the services of an excellent plumber and electrician to complete our installation. We chose some of his higher-end options. We found the entire installation process to go extremely smoothly. They were in and out in less than two days with a minimum of disruption. The workers were very professional and courteous, and they did not play loud radios all over the neighborhood as some other contractors have done. Everything was done very promptly, and Mike maintained excellent communication with us throughout the entire process. We would recommend them without hesitation. We are very happy with the results.

My experience had been good up to this point. Now they are trying to charge me a service fee for something that should have been done properly 3 years ago.

Using a crane parked in the driveway, they removed all the old equipment, loaded it on a truck and then lifted the new packaged units into place. They then started up the new units to make sure the oil was "burned" out of the units and that they ran perfectly. While their bid was the second lowest, their professionalism was distinct and head and shoulders above any competitor. Four proposals were submitted from four different vendors. I am so glad we chose Four Seasons.

Exceeded my expectations. Replaced an inefficient, leaking hot water heater with a great new one.