Expert Care Inc

Great, friendly and reliable services. Family owned and offers services through the community.

Arrived on time. The house was empty, we were moving in two days later. They worked from 8 until approximately 3 p.m. We left town around 1 and they locked the house for us. Arrived Weds evening. House was clean and locked as they promised. The tile was cleaned, but the grout did not appear any more clean than when we had the estimate performed. The finish on the tiles began to lift off when ever it got wet, so it became splotchy looking within days. Called and asked them to come take a look. Owner came out on Saturday to see the work and did a 'test' patch with a more 'aggressive' cleaner on the grout. It left a very clean spot. He agreed to come and reclean the grout in the kitchen, hall and master bath with the 'tougher' cleaner. He agreed to come the following Monday. Over the weekend we discussed and watched more of the finish come off the floor and became more and more unsatisfied with the work performed. We left a message stating that we didn't want the work done on Monday, and that we wanted part of our money back because we were so unsatisfied. Monday they showed up and started work. Did not acknowledge phone call. They taped off the area they were going to reclean. They then proceeded to do the same process as the first cleaning. When I asked about the 'tougher' chemicals and specific work on the grout, the workmen looked at me like I was cracked. We called the owner and he said 'this is how we always do it.' Work proceeded. They were here for 5 hours and the grout still looked the same. And, when they took up the tape it peeled even more finish off the floor! They left foot prints and hair in several places of the recleaned areas. Decided to cut our losses and not waste any more of our time. Sent them a nasty note, that we were very unhappy and would not recommend them. Feel like we wasted our money and time.