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Desert Hills Roofing

Roofing

About us

Better Business Bureau Member. No trip charges. No subs.

Business highlights

35 years of trusted experience

Services we offer

SHINGLES, BUILT UP ROOFS, COATINGS, ROOF REPAIRS.

Services we don't offer

TILE, METAL ROOFS

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.720 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
5%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.8
responsiveness
4.6
punctuality
4.9
Showing 1-20 of 20 reviews

Mark L.
10/2015
1.0
roofing
  + -1 more
Arranged a meeting to inspect my roof for hail damage. Contractor didn't show. Didn't call. Unprofessional.
Description of Work: Nothing.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Gary D.
09/2015
5.0
roofing
  + -1 more
This was our second roof with Ricardo. We were pleased with the first job,so went directly to him for the second roof with the hail damage. Ricardo was on the roof with the adjuster and then went over the adjusters claim with me. Ricardo's bid was in line with claim settlement. His crew was very professional worked hard and were very careful with the removal of old shingles.When removing shingles around one sky light, it pulled loose in the house and Ricardo had a drywall person in to fix the minimal damage as soon as the roof was complete. That work was most satisfactory. His crew also did some touch up painting and cleaned all the skylights while they were working on the roof. Great crew and very enjoyable to be around. Fully recommend and if I have a need for roof work in the future, I will go back to Desert Hills Roofing
Description of Work: Replaced roof, turbines and vents from hail damage. Work is completed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Karen R.
07/2015
5.0
roofing
  + -1 more
unknown
Description of Work: Very professional, good work and would definitely use again. Great to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

marsha S.
04/2015
1.0
roofing
  + -1 more
We purchased a home that he had done roof work on. In the 3 1/2 months since our inspection, seams were lifting and areas around skylights were sealed improperly, and elastomeric coating was not applied correctly (no mesh around seals) We had our inspection right after the work had been done and it was ok, but deteriorated quickly. The owner of the company came out and his first comment was that his warranty wasn't transferable to us - the new owner. I said that the work was only 4-5 months ago which he acknowledged. Then he went on the roof and acknowledged that the seams were lifting and that there wasn't mesh around the skylights (therefore the elastomeric wasn't applied properly.). He said it wasn't causing problems right now and he abruptly left! We were shocked! Bottom line: he did a poor job and refused to make good on it.
Description of Work: Nothing!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Dustin D.
10/2014
1.0
roofing
  + -1 more
Left two messages...never returned phone calls.
Description of Work: Left two messages...never returned phone calls.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Joseph E.
07/2014
5.0
roofing
  + -1 more
finished job in three days, had a professional relationship with inspector, within a week returned to project to correct items not acceptable by the owner, price was considered a little high but the deciding factor was work with professional contractor considered acceptable based on inspector and reference and Angies List
Description of Work: replace shingles and skylights

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Jason O.
06/2014
1.0
roofing
  + -1 more
unknown
Description of Work: Had to leave two messages with this company to get a response. When I did finally get to speak with someone I had to leave another message for the actual contractor. This was going to be a roof inspection job on a house that we are buying. The house is occupied. The roofer was given instructions to call either me or my realtor to coordinate the inspection with the owners. I get a call three days later that the contractor is at the house and would like someone to let him out. The property. I would not use or recommend this company based on their inability to call/coordinate/follow instructions.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0


William D.
04/2014
5.0
roofing
  + -1 more
Excellent overall job' Completed in a timely manner. I am very pleased.
Description of Work: Replaced canalies and adjustable skylights.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,470

Kristynn K.
12/2013
5.0
roofing
  + -1 more
Mr. Moreno and his crew are highly professional and are extremely competent and hard-working. We phoned with our roof leak problem and that same afternoon, not only did he and his crew arrive, but the job was completed. He gave us a one-year warranty on his work which is amazing especially since the cost of the repairs was extremely reasonable. Mr. Moreno was happy to give us all the information as to the problems he found and explained every step of the process. I am more than happy to recommend Desert Hills Roofing and will be using them for any problems that arise in our future. We are happy to have found him.
Description of Work: Repaired roof leaks at chimneys and skylights.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$807

Patsy C.
10/2013
5.0
roofing
  + -1 more
Project went very well. Work was of good quality and finished in a timely manner. Crew was polite and efficient. Over all, we were very happy with Desert Hills Roofing. We had 4 estimates and feel we definitely made the right choice.
Description of Work: They installed a new roof, replaced all fascia and soffits, skylights,repaired interiior ceiling damage, and installed new turbine and roof vents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Jeff F.
11/2012
5.0
roofing
  + -1 more
Workmen arrived before dawn Monday and began tearing away the old roof. Lots of noise overhead, which, of course, I expected. My dog Slider, and my two cats, Caveman and Lovepie, were not so forgiving. Slider wouldn't leave my side for the three days while the cats found little hidey holes to stay in. The swamp cooler was moved and later replaced as part of the project. The workmen informed me there was an electrical wire which needed attention. An electrician was called and he told me the wire should be replaced for safety reasons as it was too thin to support the outlets in the back room. It's being replaced today, Thursday, Nov. 29. Thanks to the workmen for keeping a sharp eye out for any unforeseen problems. Ricardo asked me if I minded the music the workmen were playing while working on the roof. He said some customers request that no music be played. I told Ricardo I enjoyed the music. (In fact, I discovered Cafe Tacvba last month... I bet the workers would of liked it!) Ricardo asked me to go up on the roof on Wednesday to inspect the job. I told him I can't climb ladders so he went up and took pictures of the finished product and showed them to me. Everything was very neat and professional.
Description of Work: My roof had hail damage. State Farm covered the cost of installing a new roof. I chose Desert Hills Roofing (Las Cruces, NM. Tel: 1-575-650-5750) from the phone book because I had a feeling, call it a gut feeling, that they would do a great job. (I'd had no previous experiences with roofers so, essentially, I had to rely on my instincts to choose a company.) Owner Ricardo gave me two estimates, one for a complete reroofing and the other for repairs to hold me over for a couple years in case State Farm denied the claim. Once State Farm approved the claim we went through a detailed process with my mortgage holder, US Bank. Once completed Ricardo waited until the weather would be rain free for at least four days. Work began Monday, Nov. 26, and was completed Wednesday, Nov. 28.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Stephen S.
09/2012
5.0
roofing
  + -1 more
or problem.
Description of Work: Desert Hills Roofing came out for an estimate when they said they would, and performed the work on schedule and within the estimate. The major work was the application of 2 coats of elastomeric roof coating. We were very pleased with the work and the professionalism of the workers. Recently, we had reason to contact the company again for a minor problem. They responded quickly and to our total satisfaction. We have recommended them to others and will use them again when needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,700

Ravi P.
05/2012
1.0
roofing
  + -1 more
Lousy and unprofessional.
Description of Work: Called and asked if he could do a roofing job for me. He said he couldn't and before I could ask a follow-up question he just hung up!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


William D.
03/2012
5.0
roofing
  + -1 more
Job was done well and professionally and so far appears to have corrected all my leakage problems. Clean up after work was OK (like most other contractors you have to keep after them to perform proper clean up during job performance). They were very attentive to my requests throughout the job and very easy to work with. I would recommend this contractor for your roofing needs.
Description of Work: Major roof repair (maintenance level) and replacement of 9 canales and 3 skylights that were leaking.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,620

Terry G. F.
07/2011
5.0
roofing
  + -1 more
Ricardo was prompt in getting here for a look-see. Did not try to sell me a new roof. His crew arrived at 5:45AM today, and was finished by 10:45AM. Am very satisfied with results, and would highly recommend him.
Description of Work: Desert Hills performed roof maintenance on our 10 year old roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,290

Peter P.
03/2011
4.0
roofing
  + -1 more
We have not had a good downpour since the repairs but workmanship looks really good.
Description of Work: Patched up dozens of areas on the roof. Installed new cooler jack. Installed a few new vents.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Steve H.
08/2010
5.0
roofing
  + -1 more
They came out for an inspection. Found the areas that looked to be the source of the problem. We had them do "roof maintenace" to the whole roof to help insure we wouldn't have other problems later on. They said they would be back first thing the next morning. They showed up at about 8am and got right to work. We've had a couple of big thunder storms since then. We're nice and dry inside.
Description of Work: Roof repairs for leaks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,150

Dorian R.
07/2010
5.0
roofing
  + -1 more
He did a really good job. He even told me there was hail damage to my roof and I might even be able to get my insurance to pay for it when it's time to get a new roof.
Description of Work: Desert Hills Roofing patched my roof.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Mike F.
09/2009
5.0
roofing
  + -1 more
I am extremely satisfied with the Deseret Hills Roofing Company. The job that they did for me was a complete re-roof on my home which included removing the old roof. Mr. Moreno was very punctual at every appointment. His original estimate was accurate; there were no surprises when the job was completed. All our concerns were addressed with this project. The crew left our property the way they found it (very clean). Mr. Moreno and his employees were very polite, helpful and honest.
Description of Work: Replace a residential roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,400

James T.
05/2009
5.0
roofing
  + -1 more
Exactly as promised/planned
Description of Work: Quick service. Good estimate excellent care and cleanup. Thoughtful and considerate of occupants This job entailed tearoff and replace over 5000 sq. ft of roofing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

    Contact information

    2042 Desert Greens Dr, Las Cruces, NM 88011

    www.deserthillsroofing.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing

    FAQ

    Desert Hills Roofing is currently rated 4.7 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Desert Hills Roofing accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Desert Hills Roofing offers free project estimates.
    No, Desert Hills Roofing does not offer eco-friendly accreditations.
    No, Desert Hills Roofing does not offer a senior discount.
    No, Desert Hills Roofing does not offer emergency services.
    Yes, Desert Hills Roofing offers warranties.
    Desert Hills Roofing offers the following services: SHINGLES, BUILT UP ROOFS, COATINGS, ROOF REPAIRS.
    TILE, METAL ROOFS

    Contact information

    2042 Desert Greens Dr, Las Cruces, NM 88011

    www.deserthillsroofing.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM