1 Call Plumbing & Construction, LLC

The faucets work fine . The price was reasonable. The plumber was professional.

On 10/8/15 Daniel installed the reducers, angle stops, and supply lines in the 3 bathrooms. We were charged $851.26, but Daniel did not install the reducers, angle stops, and supply lines in the utility room. While working in the bathrooms, Daniel knicked a bathroom wall, dislodged much of the grout between one of the ceramic sinks and the surrounding tile, left a wall plate separated from the wall in one of the bathrooms, left one bathroom handle loose, and all the sink handles in all 3 bathrooms in various positions. I called as soon as I got home. The woman who answered the phone contacted Isaac. She determined that due to poor communication, the work on the utility room was not performed. We re-schedule for 10/12/15. I called that morning and the same woman said that there would be a service call charge. I explained again that the utility room had been part of the quote and asked that the fixtures and wall plate be restored to their original state at no charge. The woman justified the dislodged grout, saying that the sinks had been originally installed incorrectly. The house is 8 years old, and the grout has been intact until Daniel worked on the supply lines under the sink on 10/8/15. I insisted that we agree on no service call charge before Daniel arrived. She called Isaac again and again determined that the utility room was part of the original quote. Daniel came, did the work on the utility sink, put the wall late in place, and restored the handles to their original state. I have to have the grouting repaired at my expense as well as the knick on the wall. In the process of restoring the handles, I pointed out that there appeared to be water continuously running in one of the toilets. Daniel replaced the flapper, charged me for a service call and the cost of the flapper. I understand the cost for the part, but charging me for a service call is unacceptable. Also unacceptable is the quality of work and the damage to the house.

This was an emergency repair. Plumber showed up quickly and repaired the main water line which had broken at the curb meter. Sand had gotten in the pipe because of flooding at the meter box. The plumber was knowledgeable about clearing the sand prior to turning on faucets in the house. He also cleared the kitchen sink faucet, which had still clogged with sand, and that was not part of his job, so I appreciated him taking the time to fix that issue. Price was extremely reasonable.

Lowes sent Al Bailey from 1-CALL plumbing to install a dishwasher we had purchased. He was very thorough with the installation and answered a lot of questions we had. We needed some other plumbing done , so we called 1-CALL for an estimate and they sent Al. We already had the kitchen Fawcett, so he gave us a labor estimate and told us what we needed for the laundry room. When he came back to install the parts, he was again very personable and thorough in his work. To top that off, the bill was actually a little below the estimate. When we need any more plumbing work, we will be calling 1-CALL.

fine, he only charged me for the service call not the labor

Knowing I would be needing major plumbing work at our home at some future time and not knowing any plumbers in Las Cruces, I arranged to have plumbers from two different companies do relatively minor plumbing jobs around the house in order to find one that I thought would be suitable major plumbing work when that becomes necessary. I plan to review both on Angie?s List, but 1Call Plumbing deserves special attention. My wife made the call to 1Call Plumbing to install a pressure regulating valve at the entry to our home. The receptionist was very courteous, and made arrangements for someone to come to the house that very afternoon. The technician from 1Call arrived on time, and my wife, who knows very little about plumbing, showed the plumber what to do and dealt with the plumber when he was finally done. The technician who came to the house was very courteous to my wife, and if I had not done my homework in advance, we would never have known there would be a problem. The technician commenced work, but then had to go to the store to get ?parts?. I already had a good idea how long it would take me to do the job myself as I do this sort of thing fairly frequently, and I knew all of the parts that would be needed to complete the job. I provided the major hardware for the job, leaving a few simple parts, such a coupler and a pipe nipple, for the plumber to provide. What shocked me first was that the technician took much longer to complete the job ( 4 hours) than I knew was necessary (1-2 hours). During his time at the worksite, the technician was discreetly observed to spend considerable time engaging in activity that was not related to the job (texting/surfing/phoning). I was left the impression that he did not have any other jobs that afternoon and was just padding the time to make sure that it filled the entire afternoon. When we got the bill, it included a charge for parts in the amount of $72.16. No parts were itemized. Since I knew the additional parts that were needed to complete the job, I knew this was high. I inspected the job to see what parts 1Call actually provided, and I found that the full retail value of those parts was $10.77. I contacted 1Call to asked for an itemized list of parts which I finally received about two weeks later. The parts list provided by 1Call included items that were not actually provided. The 1Call technician had padded the parts list to increase the parts cost by about 7 times. I contacted the local owner of 1Call Plumbing to let him know that his employee was padding charges for time and parts assuming that the owner would want to know that because a rogue employee can cause great harm to a business. It took some time (weeks), but what I found out, based upon statements made be the owner, was that the owner was on-board with that sort of behavior. The owner never bothered to come inspect the work that was done; apparently that did not interest him. I recommend against using 1Call plumbing, especially if you do not have experience with plumbing issues. I believe that the 1Call service technician thought my wife was an easy mark for being taken and behaved accordingly while putting on a sweet demeanor. I have occasionally run into this sort of thing, which is why I did some ?test runs? with different plumbers in town to find one I could trust. The most disappointing experience was dealing with the owner of 1Call because he condoned the behavior of his employee. I would like to end on some sort of positive note, so I will say that the receptionist was very courteous for the duration of the episode.

The plumber who was sent to our house was very courteous, professional, and honest. He got our water softener installed and running in no time. It took a while to get the installation finally done, but it was because he was working with our existing, older model water softener, so we had to order parts from the manufacturer. What I appreciated the most about this plumbing company was that they installed our water softener, when another plumbing company I found on Angie's List had said that NO ONE from Las Cruces would come out and install our water softener. I will use 1-Call in the future!

Friendly office staff; Had an appointment the same day; Richard was friendly, helpful, and professional. Work was finished quickly.

Called and left a message and NO ONE CALLED ME BACK AT ALL!! Much less the same day!

Technician was very nice and a great ambassador for the company, especially since he was only on his third day. Job was done was quickly and cleanly.

My experience went very well. The staff was very prompt, professional and highly knowledgeable in their field. The pricing is reasonable and I would recommend this company to others.

Great! From the receptionist to the plumbers that came out...it was great.

I chose this plumber because of the good reviews from Angie's List, and they aree Awesome! They were prompt, efficient, and courteous. Even more impressive, they followed up to checkon our satisfaction! I would highly recommend this company, and I will use them when I need a plumber again.

Excellent. I would use them again for sure.

They arrived a little late, but the office called and explained they had required more time on the previous job. The installation went well. I marked down quality because they did not install the pipe insulation provided as the manufacturer recommended. Worse, they took away the pipe insulation, so I have to go buy some at Home Depot to complete this minor detail. Although the price for installation only might seem high, there was quite a lot of work to bringing the utility closet up to code, so I am not dissatisfied on price.

Positive experience. Employee was honest and professional.

I am very pleased with the work that was done and very happy to have a quieter garbage disposal.

They came out the same day that I called, we had no hot water ( pilot light won't stay lit). They fixed the water heater right away. Cleaned up and were very nice. Thank you

The leak was very difficult to find. There was minimal disruption in water service to the house, and most of the delay was due to waiting for the utilities to be located. I am happy with the service provided. price was about what I expected to pay for the work done.

I already had the repair parts but felt there would be problems that I was not prepared to handle. Sure enough, the old bolts had to be cut off and I did not have the proper equipment for this task. 1-Call is the only company I would call. Their work is always great. The office personnel are always friendly. The service techs are good at what they do and also very friendly. I've tried the rest; now I go with the best. We have never been disappointed with our decision to use 1-Call. When the techs leave it's as if they were never there except that the problem has been resolved.

We have clay or copper pipes, it's an old house and they are constantly clogging. We did not know the reason until this plumber came. We've had others come and have to come back two or three times because the job wasn't done right. We called and were able to book an appointment that very day! This plumber not only did the job right the first time, but explained that due to our type of pipes this will be an on going problem unless we are are careful. Wow, thanks for the info!

Just fine. On the first visit, the plumber installed a toilet, and found a part of it was broken. He returned it to the store where I had purchased it, returned quickly and installed it. Very happy with the results.

Very responsive and tried to be very helpful. Had to call back as the fixtures were on too tight and too difficult to turn on water. Tub/shower are old so not sure if a better job could have been done. Fixture drips for awhile after turning off but stops within two minutes. Probably due to original tub and fixture alignment. Overall satisfied and would use again.

All went well and the job was completed in a timely manner. They also cleaned up after themselves each time.

The young plumber was very courteous and efficient with his time installing the new faucets and sink strainers. He made sure that the plumbing he did would not leak under the cabinet as well. We would recommend 1-Call Plumbing to our friends. A neighbor used them this last summer in July when their well was leaking. We had recommended 1-Call Plumbing to them and they were grateful that a plumber was able to service their well the day of the leak.