Get matched with top masons in Jemez Pueblo, NM

"This company doesn’t even deserve one star! On May 27, 2022 I contracted with Jared Hererra, owner of Lone Wolfscapes LLC, to do specific masonry work at my residence. The work included raising my east wall from 4 feet to 6 feet, and raising my front courtyard pilasters from 4 feet to 6 feet, which also included replacing the existing 4 foot privacy gates with new 6 foot privacy gates, as well as stucco and paint on the front pilasters. I asked Mr. Herrera for photos of his work and recommendations and all came back acceptable. I paid an initial deposit of $200 on that day to secure the job. On June 12, 2022 I scheduled the work with Jared and he stated that he and his team would be at my home to begin the work on June 14, 2022, and that the work would be completed no later that June 17, 2022. On June 15, 2022, Mr. Herrera requested an additional $700 even though the work was not even halfway complete. He also began workin on removing the top stucco on one of the front pilasters which he negligently destroyed. On June 19, 2022, I expressed concern to Mr. Herrera because the wall was only approximately 60% complete, and he had not made any progress on the front courtyard pilasters or gate replacement. I informed him that I had trees scheduled to be planted on June 22, 2022 in the area where the pilasters are located and I asked him if the work would be complete by then. He assured me that he would be finished by then and proceeded to request an additional $550 for supplies and labor. I did not hear from Mr. Herrera again until Thursday, June 24, 2022 despite numerous calls and text messages asking him where he was and whether was planning on completing the work. Mr. Herrera finally replied to me and stated he would be back the following morning at 9am to resume the work. However, he failed to provide a reason or explanation as to why he had not been in touch or why his work was delayed. Mr. Herrera arrived at my house at approximately 3pm the following day, almost 6 hours after the time he stated he would be here. He worked on the wall for approximately an hour and a half, then left without reason or notification. On that day I made the decision to fire him and his crew and request a refund for the work that was left unfinished. Since then, Mr. Herrera has ignored my calls, failed to responded to my text messages requesting status and refund, and I am now left with sloppy, incomplete masonry work on my east wall, as well as a destroyed pilaster in my front yard. On June 28, 2022 I met with another company to get an estimate on completing the work. The individual advised that the initial work done by Mr. Herrera was sloppy, amateurish, and that he would not only need to complete the work left unfinished by Mr. Herrera, but that he would need to repair the initial work because it was done so poorly. I paid $1,450 to Mr. Herrera. I now have to spend an additional $2000 complete Mr. Hererra’s unfinished work, and to repair his negligent destruction of my property. Jared Herrera of Lone Wolfscapes LLC is extremely incompetent, unprofessional, unresponsive, unreliable, and unskilled. I absolutely do not recommend his services, and he has no business providing services in the masonry industry. He will stop communicating with you, not provide any explanation regarding the reason for delays, he will not reply to text messages or return calls, and he will literally abandon the work once you confront him about his behavior. Not only am I left with unfinished work and property damage, I am also left with his equipment that he abandoned on my property, and a huge tarp full of gravel that he never cleaned up. I have already filed a complaint with the Better Business Bureau, and I also intend to file a civil action in court for the property damage. ABSOLUTELY DO NOT HIRE THIS INCOMPETENT CRIMINAL!!!!"