Comfort Solutions Mechanical

The replacement went fine, I thought. Until it started raining. The unit was never properly sealed on the roof and water leaked into my attic. The old copper water line they didn't take out which also leaked. Right into the master bedroom closet through the drywall ceiling. When called on this they stated it was a phone line they had nothing to do with. When told that I and a friend had been on the roof and seen the old copper line coming through the electrical boot they installed on the roof they stated they could not touch the preexisting line even though they sent a tech to come pull it out the day prior. They also stated they weren't responsible for the drywall repair or the water damage since it also came from that old line from the cooler they removed to put in the new one! Rediculous! When approached by my friend who left an upset voice mail they used several derogatory terms in an email they sent. I would highly recommend getting someone else to do the work you need and if by chance you have to use them watch every move they make in your home or you'll be left footing the bill.

unknown

They did a great job. They did good and its still good.

Provider was quick to show up and give appraisal and sell product. Home is older and provider said absolutely no problem, he had already done some other homes in the neighborhood and the jobs went smoothly. Provider took longer to schedule job, even after saying he could start it right away. When job was "complete" provider left a mess with wiring and ducting. My husbad had to call them back and have them pick up trash that was left behind as well as correct incorrect wiring and duct work. Absolutely no pride in their work. System has been in since late June. In late August (2 months later) we had a lot of rain. Roof where unit was leaked, both of us were out of town on business and my mother-in-law called to tell us we had 12" of water throughout our whole house. We called provider and he said he'd get someone out there to look at roof (this was timely). Unit was removed, roof was fixed and unit was re-placed and provider paid for the clean up. We had more rain and roof leaked again. When my husband called expressed his unhappiness with quality of workmanship, provider thought it was pretty funny and cracked jokes. Talk about adding insult to injury. Provider offered to pay for hotel stay while house was being "dried" out. We haven't been able to use unit this entire time. I would like to take provider to court for property damage (furniture, carpet, electronics, and miscellaneous items), and I have also reported him to the BBB here in Farmington.

They were a little slow getting to it because they were so busy, and we had to smell dead mice for 4 weeks, but they pin pointed the problems and fixed it by cleaning out ducts, lifting heating/cooling unit off of roof and reseating properly as original plumbers did not do correctly.

As you have read above, We were not without heat for long, and the price was a flat $2000.00.