Gus Flooring

carpet installer

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Gus Flooring, is the most professional flooring specialist in the area. We area a family owned and operated business founded in New Mexico, and recently we have extended our services to El Paso, Texas. With 3 decades of expertise, we have satisfied the flooring demands of countless residential and commercial customers. Past experience worked for Home Depot for 7 years until we branched out on our own.

Business highlights

13 years of trusted experience
Emergency Services Offered
Se Habla Español

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Reviews

4.868 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
9%
3
0%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.8
responsiveness
4.8
Showing 1-25 of 68 reviews

Adrian M.
03/2025
3.5
He did a good job.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Steve D.
10/2024
5.0
Seems very knowledgeable on carpet stretching

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Issa G.
08/2024
5.0
Crazy how it works. What an amazing business

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Rodney R.
07/2024
5.0
Very professional and quick same day service!! Replaced my stairway carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Stephen K.
06/2024
5.0
Gustavo did an outstanding job in stretching the carpet in our master bedroom and closet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Andrés G.
06/2024
5.0
Professional repair. Looks like new again. Thank you!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Tracy N.
05/2024
0.5
Gustavo first quoted me 300.00. I called around asking for quotes. 1 person said 150.00 set time to meet guess who showed up Gustavo. Same person 2 different phone numbers 2 different quotes. When I asked him he shook his shoulders like yes I will do the work for 150.00. Okay come on in. He spoke like a pro with steps on repairing the carpet. He mentioned getting carpet from closet to use on area I needed repair on and adding similar piece in closet. My carpet is multi color. He added a solid color in my closet. I had showed him a sample piece I could get from Lowe. He assured me he had something similar not the case. After he completed the work. The piece he repaired he said I could not use my vacuum. It is a high traffic area. The same day the edges were coming off. Now instead of having to repair the piece in the closet I need to repair the original piece I he repaired. I am soooo disappointed with his so called 20/30 something year experience of a job. Even more so when I mentioned the closet piece not being similar he mentioned it would cost me another 80 to change it. What?!?!!!? I am soooo upset I could not talk to him again since he is an older gentleman and I felt sorry for him. I am soooo unhappy with the repair. Now I need to find another carpet repair person to help make my carpet look like 1 piece instead of being able to see the repair like a sore thumb it looks like a bandage on a cut UGH!!!!!!!

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5


Melissa F.
04/2024
5.0
Gus flooring was quick, clean work and quickly fixed my carpet issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Marianna G.
03/2024
5.0
Very happy with the work!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$200

Stephanie G.
04/2023
5.0
El Sr. Gustavo hizo un trabajo excelente en la reparacià ³n de mi alfombra. Su trabajo es de gran calidad. La responsabilidad y pronta asistencia le dan 5 estrellas. Super recomendado.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Mrs T.
03/2023
5.0
Gus successfully repaired my carpet by removing ripples that had formed over time and I appreciated his use of a power stretcher. He is an experienced carpet and flooring professional. I highly recommend him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$400

Paul S.
02/2023
5.0
Very professional and polite. Reasonable price

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$150

Alexandra D.
01/2023
4.5
Great customer service and he was very polite

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Armando S.
01/2023
5.0
Quick and reasonable

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Angela R.
09/2022
5.0
Amazing and quick work!! Very happy with results!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jesse C.
08/2022
5.0
Gus is one of the nicest persons you'll ever meet! He is extremely courteous and does a fantastic job on his workmanship! Excellent communication and came sooner than scheduled to do our repairs. Offered his price on the spot and began work immediately and completed in timely fashion. Honestly didn't think he'd be able to finish the job on time, but he stayed until it was done. Totally satisfied with his work. He is honest and fair, in fact I believe he'll give you the best price in town! I highly recommend Gus and would be happy to use him again if ever necessary!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Nick S.
08/2022
4.0
Very punctual and on time. Very nice and does quick work. It was a little higher price than I expected, but it was last minute and was done well.

Rating CategoryRating out of 5
quality
3.5
value
3.5
responsiveness
5.0

Yes, I recommend this pro
$150

Carmela C.
08/2022
5.0
Gus provided me with an in-person quote that was very reasonable and offered to do the repairs immediately. I am a realtor and my client's cats shredded the carpet at the threshold where it meets the tile. Gus' repair was impeccable and the damage is no longer an issue for potential buyers! I highly recommend Gus and would definitely hire him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kathleen M.
08/2022
5.0
Very professional service!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

John W.
07/2022
5.0
Outstanding work

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dwayne M.
07/2022
5.0
I have a couple dogs that like to chew on the carpet on my stairs. I have had it repaired twice previously. This time I decided to go with Gus Flooring and Carpet and I am extremely happy that I did. Not only was the work more professionally completed, he repaired a few items from the other companies, his price was a 1/3 less expensive. Gusâ Flooring and Carpet will be the ONLY ones I call for my Flooring and Carpet needs. I cannot express my gratitude strong enough for this Company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

Valorie C.
07/2022
5.0
Gus came out to do a small job for me to repair my carpet in a couple places. He was here on time and did a great job. Many contractors are hard to get for the small jobs. I highly recommend him and would hire him again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gil V.
07/2022
5.0
Gus is professional and extremely knowledgeable of his craft!! His assessment of the problem was accurate and he worked quickly and he even cleaned up when he was done! The job was immaculate! I would hire him again anytime!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

Patricia G.
07/2022
5.0
Gus was very nice, professional and his pricing was fair. The repairs in my carpet look great. I canâ t tell that there was ever any damage. I am hoping that it holds up well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$250

Lynn G.
07/2022
5.0
Gus was so great. I had two other companies that said the repair could not be made. Gus did it. You cannot even tell there was a run. Professional, so courteous, and on time. Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$30,000
    • 1(current)
    • 2
    • 3

Contact information

281 Hackberry Court, Chaparral, NM 88081


Service hours

Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM
Sunday:
Closed

Service Categories

carpet installer

FAQ

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Yes, Gus Flooring offers free project estimates.
No, Gus Flooring does not offer eco-friendly accreditations.
No, Gus Flooring does not offer a senior discount.
Yes, Gus Flooring offers emergency services.
Yes, Gus Flooring offers warranties.

Contact information

281 Hackberry Court, Chaparral, NM 88081


Service hours

Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 5:00 PM
Sunday:
Closed