Desert Sky Construction

Description of Work: It has taken a month before I could even write this review. This started in mid July, 2014. I contracted with DSC to put a roof on my house following severe hail damage. I contacted them by phone on July 9th. They were friendly and helpful, and I had an estimate done within 2 days. I asked when the work would be done, and was told it would be an easy repair, would probably be done in one day, and they were looking at 2 weeks. I cleared the estimate with my insurance company and went to the DSC office and signed a contract with them. I told them at the time that I had a long planned trip coming up in late August and wanted assurance it would be done by then. Oh, yes, they assured me, it certainly would. By the first week of August, I was getting antsy because no one contacted me. I called the office, and was told it would be done "soon". I told them I had a dog that was known to bite, and I wanted to make sure I was there when they did it. Then I went in to their office 2 days later, and tried to get some kind of direction. I actually spoke to 3 people that day, one of whom pulled out a notebook and told me the job was on for Thursday, or Friday at the latest, of that week. They made a big show of calling the metal supplier (whom I had just ordered from myself that morning for another project, so I recognized her number and voice) and blaming them for not placing the roofing supply order for him. I told them AGAIN that I had a dog I wanted to protect them from, and tried to get a date. No luck. The middle of the next week, I was waiting in line to pick up my metal from Steel Depot, and called DSC. The operator was very evasive with me by now, and told me they were waiting on metal supplies. Since I had placed my order the same day DSC supposedly placed the order for my roofing metal, I thought the DSC order would be in, too. Apparently, they simply had not ordered it, as it was not there. Another week went by with no contact from DSC. I called again, as my husband was going to go ahead and leave on our trip. I told them I needed them there that week. I was assured they would be there. Well, they didn't call and gee, they didn't show. I wasted a week and a half of a trip planned for over a year, waiting on a company that obviously did not mind one bit about lying to a customer, over and over. In the middle of the week of Aug 18th, I called and told them I wanted to stop the job and get someone else. The girl said that the metal supplies were being delivered even as we spoke. I told her if they didn't get the job done by Monday the 25th, there wasn't going to be a job. 3 hours later, a truck from Steel Depot arrived. I would not let the poor driver leave until a rep from DSC was there. A young man arrived, and assured me they were ready to start working right away. They unloaded in my driveway. I am not in construction, but having just completed a metal project, it didn't look like enough panels for a roof, but, an expert had measured and estimated, so I didn't say anything. The young man and an older man walked around the house, while I locked up my dog, and said they would get started, gee, the next day. They left. No one showed up for the remainder of that week. I called DSC Monday morning to cancel the job. As I was on the phone, a crew arrived and began setting up. I corralled my dog and settled in for a one day job. They worked hard for a while, then apparently left for lunch...and didn't come back. I had a frame on the roof, but no metal. I had to leave on Wednesday to join my husband. When I left, three fourths of the roof was on, and all their metal was on the roof. They had miscalculated the amount, and were once again going to have to wait on an order. I did not want to leave my dogs, but I had made arrangements for a caregiver long before this debacle, and really didn't have a choice. A neighbor kept me informed of progress, and they finally completed this "one day job" around the middle of September. We returned on September 17th, 2 hours before historical rain and flooding started in this area. A back gate, which had been heavily wired shut for years and years, had been cut open and left open. The dog I had worried so about biting them? He was gone. I heard he was hit on the street. Then the company started calling for payment. I really debated telling them I would pay them next week, then next week, then next week, but decided the lesson would be lost on them. The thing is, I understood the overload by all construction companies due to a hail storm here in June. If DSC had been honest with me, just once, I would have understood. But they lied, over and over and over, while looking me in the eye. I just don't understand that kind of customer service. DO NOT USE THIS COMPANY. Oh, and the roof leaks.

Description of Work: Replaced 6 year old conglomerate roof with shingled roof.