Empire Today - Alburquerque

Description of Work: Really great experience, would and will recommend them to anyone who is looking for flooring. The Salesperson (Ambre) amd the insta;llation crew were not only knowledgeable and professional, were a pleasure to deal with. I am having my kitchen done today and need to leave the house for several hours and called customer service to see if I could pass this on to the installer so he did not come when I was away and the Customer Service person I spokew to was just as easy to work with as the rest of the team. From the comercials I expected hip but the service was wonderful would recommend to anyone

Description of Work: Salesman came to show carpet samples and quote price. He was evasive and switched info throughout the meeting. He insisted he could only quote a price for the total job, not the oroduct itself. Yet when questioned why the discount offered through a oromotion, he said because it's only off the product, not the whole job. I wanted to compare products but wasn't able to without a specific product price. He had very limited colors and very limited samples with no samples of carpet padding at all. He pressured me to provide a 25 dollar deposit to hold the price he was quoting and to save him a trip to come back and sign paperwork. I finally agreed to the 25 dollar deposit which he assured me was refundable. but when we got ready to sign the paperwork he wanted a higher deposit, repeatedly asking me what did I think was a fair amount to deposit on a job that size. I explained that I was looking at other carpeting as well and did not want to leave a large deposit at this time. He became so frustrated getting angry when I said I would just wait to compare other carpeting. He was so angry that when he got up from the table he exited my home without his samples and had to return to retrieve them. I felt that he tried to pressure me and mislead me about what I was paying for. I would never do business with them again.

Description of Work: iIt entire process was a nightmare. The person laying the floor nicked the radiator cover. The other person wanted to paint it. I said that would only been acceptable if the paint was a perfect match. She kept telling me the end piece was old. It may not have been new but was not chipped. We went back and forth. She was raising her voice and had an attitude. I told her to watch her attitude. She told me watch mine. I said I am the customer. I asked who her supervisor is. She told me the sales person who I called. He said he was not.I also said that i twas much longer than he said. Then he starts saying,"What am I stupid? and he goes on...." I called the 1800 number after that and asked for a supervisor. I spoke to a person who suggested since they were done I have them leave. She gave me her name and number in case I needed her again. The two workers left. I get a call from someone who says he will $200.00 off afor hte problem. Great. That will include my replacing the chipped piece. The next day I see a saw in the tub. Now they need to come back. I takes 24 hours to get a call back. Then there is a problem with caulking between the tub and the floor. I call the women who gave me her number in case I need it. She tells me we have never spoken. She has someone call me back address the caulking. Someone calls. He leaves a number that is not to Empire Today. I file with Better Business Bureau. I get a call and she says we don't typically do this work. Wel the guy who put the floor in did.

Description of Work: They have been out here 3 times to fix the carpet that is wrinkling up. They installed some lament flooring too and they did a good job with that.

Description of Work: We used Empire Today LLC about 8 months ago for flooring. They put wood floors for the 4 bedrooms.

Description of Work: Empire Today replaced the carpet in my living room, dining room, and porch.

Description of Work: replaced bedroom carpets