Williams Mechanical Heating & Air Conditioning LLC

great! They came up with creative solutions. They did a finished job and cleaned up well.

Williams installed a mini split system for us in an old, curvy North Valley Adobe (walls generally neither square or plumb) whose venting had collapsed as originally installed under concrete slab in river bed silt. Williams was great at every step of the process in determining best heating solution given site and structural challenges: the sales process was patient, informative and consultive (Annette/Mike); the installation folks (Anthony/Alex) were friendly, professional and very conscientious with our property and animals during three day installation; when a structural challenge arose as part of the installation, an owner and field services manager quickly responded and resolved!! Finally, the mini-split equipment required an electrical system/panel upgrade which Williams and their subcontractor (Add-on Electric--Jesus, Manuel and Isaac) handled seamlessly and did an impressive job of reorganizing (and labeling) several decades of obvious electrical system neglect. For anyone facing a failing heating/cooling dilemma, mini splits make significant economic and environmental sense. Our primary reservation when considering mini splits was aesthetics thinking that equipment would be obtrusive. Thankfully, within days of the installation we no longer realize they are there or operating (perk--extremely quiet system).

Technician was thorough in providing a detailed report, even providing photos on his phone to highlight potential future issues. He recommended we purchase a carbon monoxide monitor for added safety.

The tech came out and checked the system, claiming an expensive pump was the issue. He ordered a new pump and returned to the house once it came in, but neglected to put a second repair part on the truck that he said my system needed (it did, the next company to come out fixed it). He replaced the pump and "flushed and filled" the system, asking me to double check the pressure later that day, and to fill it if needed. The tech stated he would be available the following day if issues arose. The system would not hold water and the new pump sounded and acted exactly like the old pump that had been replaced. When I called the next day to get help, explaining that I thought a pressure relief valve was the issue (and not the pump that was replaced), I never received a return call. The day after this, now that my house was down in the upper 40 degree range, the tech came out and checked the system. He replaced the pressure valve, said I needed a new gauge (which he didn't have, but the next company fixed that too), and again "filled" the system. He said he would return the following day early and double check everything. The following day it still wasn't working and at 10 am I received a return to my numerous calls stating I would have to call the company owners and "get on the schedule." After 3 trips and $600, nothing was working. The next company I called fixed everything in short order. I won't use Williams Mechanical again.

Furnace mostly worked correctly, but at random intervals during the day it would fail to light even after 4 attempts. This caused it to go into safe mode and shut itself down for an hour. Such an intermittent problem can be very difficult to diagnose unless the technician can make it happen during the service call, which he could not. However, after running tests and watching the furnace start a number of times, he noticed an issue with the burner plate, which he suspected might occasionally prevent the flame from reaching the flame sensor properly. He recommended correcting this issue to see if it might fix the problem. He appears to have been absolutely right! It is now 4 days past the service call, and the furnace has never failed to light on the first try. Excellent diagnostic work by the service technician!

I'm thrilled beyond expectation with Williams. If you are a homeowner then you know how exciting it is to make an investment in the house that you can enjoy. This is money well spent. I got quotes from Williams, Wagner, and the Lennox dealer in ABQ that provides service for Costco customers. Williams Mechanical had the best price, the best product, the best sales and service, and the best financing option. It was a team effort: Annette and Mike from Sales and Service; Anthony and Alexander the Installers; Shane, Brett, and Nate from Service; and Paul the electrical guru. This company is for real with professional service. I'm writing this review on Thanksgiving day, a month-and-a-half since the installation. I'm thankful that Williams Mechanical really is a professional organization that knows what they are doing and will stand behind their product and service. My family and I feel comfortable and secure with the work they did and trust they will be there if there are any problems. We signed up for their service contract to maintain the systems twice a year for several years to come and it includes priority service and covers many other things as well. Although it has been a mild fall season, our first bill was less than half what it was last year, which is promising. Last year was pretty mild too, so I think it is an apples to apples comparison. I just may have saved myself a ton of money on utilities annually, which will go toward paying off the financed amount. I'm excited. I got quotes for installing one furnace, two furnaces, and doing the whole conversion with an electrical box upgrade. With 0% financing for 5 years as a special promotion, I had to take advantage of the offer and do the whole conversion. I got a quote from one of the other companies for as much as $26K before financing of 6.9%! Going with Williams Mechanical saved me thousands of dollars. And, I got TRANE equipment and a new main electrical box!!!

Swift like the hands on a clock with precision and commitment.

It was very good service. I was impressed with the techs and the service they provided. They were efficient and professional.

Extremely professional and knowledgeable technicians. We had Anthony and Alex. They arrived on time and completed the work in the timeframe promised. They were helpful and answered all our questions. They also took time to orient us to our new system. They cleaned up so well you wouldn't have known they were there. They were extremely respectful to everyone in our home while they were completing their work. The quote process was easy and no pressure. We got multiple quotes and Williams was very competitive.

In 2013 Williams Mechanical installed (3) air conditioning units and (2) heating units at my residence. During the install of the first ac unit the contractor caused a water leak which resulted in a lot of damage to the house because the leak was in the attic. Each year since the new units were installed we have had trouble with refrigerant leaks in two separate units on numerous occasions. The last refrigerant leak on June 7, 2016 I was charged over $800.00 because the contractor said the 5-year labor warranty was null and void because I did not pay for a service agreement with the contractor. On 7-28-16 a tech came to my house because the third ac unit was not cooling properly. The tech observed the temperature actually go up one degree while he was there assessing the problem. The thermostat had been set at 71 degrees and had been left that way for over two hours and instead of cooling the house, the house became warmer by one degree. I was charged $181.50 and nothing was fixed. The owner and the tech then came out on two different occasions and on the last visit the owner said that I should get another contractor to look at the problem because he couldn't find the problem. The ac units prior to 2013 were old but were functioning correctly. I felt it was time to replace the units so I could avoid the maintenance problems and cost. Therefore, I purchased the new units and have had nothing but problems and cost from the contractor.

The folks at Williams did a great job. The squeezed us in to the schedule on a weekend, which was a particular relief because our daughter had a long-lasting fever and the heat was not helping. They installed a portable AC unit to help keep us cool while we waiting for an opening in the schedule. They answered about a million questions and were very responsive to our needs. The technicians were professional and friendly. We've only had the system for a few days now, but, so far, it's all working great.

Annette and Mike came out on schedule, assessed our needs, made a fair and competitive proposal without trying to sell us unnecessary add-ons. I especially appreciated the way they listened and made smart, feasible recommendations to work around our layout and propose a modern, efficient system. The installation team (Bret, Mike, Jared) did a great job and finished ahead of schedule. There was a wiring issue due to the old communication line in our house so Nate came out and did some amazing trouble-shooting, finally running a new wire through our old adobe walls. Overall, a professional company with excellent customer and technical service. I got three other bids on this job and chose Williams for the price, quality of service, and professionalism. Very happy with our decision.

The whole job went extremely well. Took 2 days to complete. Installers were here promptly on both days. Mike Mollica, Bret M. and Anthony V. were very professional, hard working and clearly knew what they were doing. They kept household disruption to a minimum and cleaned up the areas they were working in.

I was able to schedule an immediate appointment and their technician showed up within a couple of hours after my initial call. Evaluated inoperative furnace and within 2 hours after that had replaced a malfunctioning inducer. Quick response, evaluation and repair at a reasonable cost. (included a 10% Angie's List discount) I will use them again if needed.

We hired Williams Mechanical to remove an old furnace and replace it with a Trane XC95m high-efficiency furnace. A $2400.00 down payment was made prior to the beginning of work. Chris had come to our home and inspected the crawl space to determine what furnace would work in our area before any work was completed. Before the work was begun, we were informed that the son of the owner and his wife would do the install, because the scheduled plumber was going to be at a funeral on the day the install was supposed to happen. Thirty minutes after plumbers from Williams were scheduled to arrive at our home for the install, I received a phone call from Annette, Chris' wife, to tell me that when they received the furnace from Denver and did some preliminary work on it the night before the install, they found some damage, so they would not bring it out that day. She and Chris arranged for another furnace to be delivered the next day and they said they would arrive to remove the old furnace and install the new one after 12:00 pm that day. I asked if they could do the install in one afternoon and was told that 3 or 4 employees would be on the job, so it would be finished that same day. Two gentlemen did arrive at 1:00 pm (Annette called at 11:30 am to say they would come) and started work that day as promised. They got the old furnace out. Eventually, one of the gentlemen told me that the new furnace was too big for the crawl space. [This is where I should have told them to stop and not return. I still thought we would have heat by that evening, so I did not.] They told me that they would pull up my carpet and cut through the oak floors to drop the furnace into the crawl space. They said that they would replace the wood and stretch the carpet back. I replied, "You will?" Then they said they would look at other options and speak with their boss, Chris. They started drilling under the house without telling me what they were doing. I was not sure what sort of concrete they were chipping away or where they were chipping. I would ask and they wouldn?t reply (perhaps they could not hear me in all the noise). A big thunderstorm came through; they covered the crawl space entrance with cardboard and continued to drill with an electric cord plugged in our outside outlet. Chris, the owner, arrived and said that he ordered the wrong size furnace and that is why they chipped away at the concrete (he never said why they didn?t just go order the correct size and return another time). Next he said that they put a furnace in that had an opening at a wrong angle so they removed it, went back to the shop to get a different one, and put another furnace in the crawl space. They finally got the furnace in the crawl space by chipping away concrete at the entrance and in the bowl holding the furnace. Chris' son Bret told me that they were going to install a new vent pipe even though Chris had originally said that would not happen when he gave the estimate. After searching for and finding the attic crawl space for the vent pipe, he said they would have to drill through the oak wood floors and send PVC pipe up through the water heater closet for the vent pipe. As it was turning dark outside, Bret told me that the only day they had open to return and finish work was Sunday but that was their day off. Later Chris told me that he would speak with Annette to figure out how to reschedule. He said that they were already scheduled for a job replacing two new heating units and two new refrigerated air units, so they would not be able to finish the job they were doing for me. They left about 6:30 pm saying that the vent area had to be rebuilt so the old vent work would fit the new furnace. He left me with the impression that Annette would call later on in the afternoon of the next day. Annette did not call on Thursday. She finally called on late Friday to say she wanted to bring space heaters by for us and maybe schedule a time for their crew to finish the job the following week. We told her that they did not need to return. Williams sent us a final bill of $1,628.26.

Couldn't have gone better! They quoted a smaller system than I wanted (surely the more appropriate size), but were happy to upgrade, they worked with us on price, they installed the system quickly and professionally, provided 10 year warranty, and it works great for both heating and cooling. I do a lot of fix it work to the house, and am picky about how a job gets done, but they did a better job than I would have, faster, and probably cheaper too. Would recommend them highly to anyone and am thinking about upgrading our swamp coolers next summer. Thanks, Williams!

Good job! Showed up @ scheduled time did a through inspection and started system.

Service was completed on time and very professionally. Mike, Bret and Anthony were the installers and they were on point through the whole process. They answered every question I had and were very conscious of my home as they worked. The whole install took three days and they were punctual every day and kept me informed of everything they were doing throughout the whole process. I would definitely recommend them to anyone that needs heating and air conditioning help.

Warren arrived almost one hour earlier. He was kind and professional. He went up and down all around the house to catch details of the HVAC system in the house. He was also very patient to all my request and questions. I'll for sure use them again.

Very professional; work done is excellent. Mike M, Brent M and Warren arrived on time and went to work. Everything was clean when they left. They explained everything they were doing; very polite. Williams remains our contractor of choice and will be called on again.

Very professional all around. Chris was thorough when bidding the job--gave several options, laid out the pros and cons, and was prompt in responding to questions. Scheduling the installation was simple, done well in advance, the installers showed up on time and busted their butts to get the job done right. There were unforeseen issues that they simply took care of without a question. The units installed appear top notch and are working great. I went for the higher end product and feel that it was worth the money. Glad to work with a no-nonsense contractor.

Both workmen, Mike and I think Brett were very professional. We thought the price was fair. They completed the work in a timely manner with no hassles. Personally, they were very nice. All over excellent service.

Chris returned my call and came out very quickly. He made an assessment of what I needed. I wanted estimates on three types of units-Aerocool evaporative coolers with furnace replacement , refrigerated air and the mini-splits. He reviewed the pro and cons of each and provided estimates for each. I emailed him many times over about a two month period of time, with many questions. He immediately replied to all of my inquiries. Annette provided me names of other people who had the systems installed. I received bids from other companies who also provided me with excellent service, but I felt that Williams offered the best price for mini-splits. After I set the installation date Mike and Bret arrived as scheduled, reviewed the order and made some minor suggestions for changes. They explained what they would do, they were neat, kept the areas clean, were polite, and efficient. I haven't had the unit in long enough to really rate it, but am happy for now.

Chris Meier met with us to discuss the work estimate and he was very professional and knowledgeable. We were able to contact him with more questions through e-mail and he was very responsive. His office assistant, Annette, also answered all of our questions concerning available financing. His team, Mike Mollica and Gabe Washburne, arrived promptly Monday morning and started working. They worked diligently for three days, without being intrusive, and they kept us aware of their work progress. They completed the work a day early and without any rework required. They also showed us how to use the control panel and discussed the work done in the furnace closet. In all, Williams Mechanical was very helpful in estimating, completing, and providing financing for the work.

I did a 3 bid comparison and they had the best price and a high quality product.. From my first phone call through the installation they were organized, polite, on time, and honest. Mike M., the installer, clearly knew his job. He was efficient, thorough, clean, and he didn't mind me asking questions. Highly recommended.