Description of Work: I have ( soon to be had) a service agreement with this company. I called because my ac unit was putting out 80 degree air. 3:30 on a Friday so I expected to spend some money for after hours. I was told they could not get anyone to me until Monday morning, but I could call back over the weekends if I had issues. Kind of thought that was why I called in the first place. It feels like they are just trying to charge more for a weekend call. I'm at the end of my first tear of a 3 year service contract with them and they will only refund %30 of what I paid.
Rating Category
Rating out of 5
responsiveness
1.0
Judith P.
04/2014
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: I have had Western Mechanical set up my MasterCool cooler every spring and shut it down in the fall, for years. I have a service contract with them. They have always been efficient, courteous and responsive. When I have had any problem with my cooler I have not had a problem getting them to come out within a day or 2. I highly recommend them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Chad A.
05/2013
5.0
heating & air conditioning/hvac
+ -1 more
They were on time. The technician was professional and thorough. Our furnace filter was pretty new and of higher quality than the one he supplied so we opted to keep ours and not use his. He did not adjust the price at all. I think he should have credited the price of the filter we didn't use.
Description of Work: Multi-point inspection of AC unit. Recharge fluid and cleaned it out.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$84
Douglas M.
09/2012
2.0
heating & air conditioning/hvac
+ -1 more
Never heard back.
Description of Work: Had them come out for an estimate to add a gas line to the kitchen. Never received an estimate. Called them multiple times. No response.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
3.0
Joan T.
09/2011
5.0
heating & air conditioning/hvac
+ -1 more
The service technician wore clean uniform and was very professional. The company dispatcher called the following Tuesday to see if the air conditioner was working ok and if the service technician needed to replace the breaker. I told her that my husband had replaced the breaker and it was working just fine.
Description of Work: On Friday 7/1/11 the air conditoner would not stay on as it kept throwing the breaker. I called several companies that evening but only Western Electric called me back. At that time they thought it was probably a bad compressor. They arrived Saturday morning and after inspecting and cleaning the air conditioner told me the compressor was fine. The problem was that the air conditoner needed a 60 amp breaker and the electrician who installed it 4 years ago (when the house was built) used a 50 amp breaker. After replacing the breaker we have not had any further problems with the air conditioner. They could have easily sold me a new compressor and I would not have known the difference. I thought the price was a little high, but considering it was a holiday weekend and they were here nearly 2 hours it probably was not out of line with what other companies would have charged. I would use them again and, in fact, took out an annual maintenance contract with them, which means their rates will be less even during nights and weekends.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Richard C.
07/2011
5.0
heating & air conditioning/hvac
+ -1 more
They are absolutely wonderful.
Description of Work: They installed units and do maintanance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles S.
01/2008
5.0
heating & air conditioning/hvac
+ -1 more
They were able to do a good job with a difficult situation. They do a good job. I will recommend them.
Description of Work: Repaired central heating and air conditioning.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Western Mechanical is currently rated 4.7 overall out of 5.
No, Western Mechanical does not offer free project estimates.
No, Western Mechanical does not offer eco-friendly accreditations.
No, Western Mechanical does not offer a senior discount.
No, Western Mechanical does not offer emergency services.