Wagner Mechanical

Great. Trevor was prompt and professional-answered any questions that I had; explained what was going to be done and why. I have consistently had good service from Wagner and their employees and will continue to use them for services for my home.

Matt and his colleague had picked up the new smoke alarm and it was installed quick and neat!

This is routine maintenance, the system was checked out and found OK!

Before looking at the AC unit, he asked its age. I said I didn't know for sure, but fairly old. He told me the importance of a new, energy efficient unit. Then looked at the unit, said it had a leak that would cost 1500 to fix and again recommended a new unit. From the onset, I felt a sales pitch coming and it proved to be true. Now I have to get a second opinion because I don't trust what I was told.

Jesus was awesome! Fun to talk with and very straightforward with extra costs. He serviced my AC unit and it is running like a dream. Give these guys a call. They are great!!!!!!

System is up and running, and we are keeping our cool!

Jose pulled out the refrigerator and checked the lines copper tubing okay but plastic line at back of refrigerator was cut. He unplugged the wires to the icemaker so that I could still use the refrigerator/freezer and advised me to call an appliance repair service to fix the icemaker which I did. He was fast, professional and helpful.

Mauricio and the two electricians who helped with the electrical were polite, effecient and knew what they were doing. We were pleased with their work. The company was prompt in sending the help we needed.

Very well. Mark did all the basic service and placed my AC condensation hoses into the washing machine drain pipe.

I owe Wagner Mechanical a profound and sincere apology. I was contacted by the general manager to discuss my previous review and this gave me a chance to refresh my memory of this past encounter. I was in error--the discussion about installing cabinets and reconfiguring our kitchen space did NOT take place with Wagner but rather with another provider I had hired--an electrician I engaged around that time. I regret my error--not a minor error- and I wish to apologize to Wagner Mechanical and to Angie's List members who depend upon accurate and timely reviews.

See above. All went well and the AC actually is more quiet and doesn't seem to run as long as it had been. Hot water heater is also in good shape.

Very professional. Explained everything they did and why.

I purchased my new A/C - Furnace from Wagner 9/22/2010 with a 5 year warranty. I also have a Gold service contract which provides same day, 24 hour service. When the temperature of my house went up to 82 degrees, I called for service. On 6/23/2015 the first person who came out, Jesus Telles, after looking at only the A/C unit next to the house, determined that the Furnace which is under the house needed a new control board. He left and Wagner called asking if they could come out the following morning at 8:30. I said yes. A little later I realized I had a possible conflict and called back to say I had to leave by 12. I asked if that would be okay and was told no - and that the next available appt. time was the following Wednesday - 9 days later. I asked if they had anything sooner and was told NO. So I waited through the hot days with my house temperature getting up to 80+ every day. 9 days later Brandon Repichowski came out to replace the control board. It only took about 40 minutes and he left saying everything was working fine. When I returned home that evening, my house temperature was up to 84. I called Wagner after hours and was asked if I wanted someone to come out that evening - I said yes. About 30 minutes later Chad Redford from Wagner came out. He spent about an hour and determined that the thermostat was faulty and replaced it. When the unit still was not working properly he found that the condensate pump was not working. He did not have one with him, but said someone would be out to replace it the following day. Chad was very thorough, looking both the A/C next to the house and going under the house to check the furnace and condensate pump. Brandon returned at noon the next day, replaced the pump, stayed to make sure the A/C stayed on and then went on his way. I have every hope that this time it is truly fixed. If the first serviceman had gone under the house, he might have found the real problem and saved me a lot of perspiration and frustration. In their favor, there was never any question about the product still being under warranty. I was not billed for any of the above.

They were able to fix the faucet without having to tear into the wall. They were very knowledgeable with the water heater. They did a good job.

TJ was excellent. He explained everything he was doing clearly. His work was very neat and orderly. He knows a lot about water heaters and was able to answer any questions I had. He took a lot of pride in his work, which made me feel that I was getting a good product installed by a good company.

I have used them for a long time now. I am a member of their silver service club. They have been a loyal, conscientious, and professional provider. I have used them for over 8 years now. Always pleased with the service. Will continue to use them in the future.

It was a good experience. They were very good. It was probably medium-priced. It wasn't the cheapest.

Jesus provided a step by step description of what he was doing and the desired results. Most courteous, professional and efficient during our service.....thank you Jesus!,

Chico & Fabian showed up early this morning, and completed the job well in advance of the hourly estimate. I was originally told it would take all day to install the heater, but they were done by 2:15pm. Throughout, they were both very friendly and professional. Chico took time to explain how to use and program the new thermostat, programming it with me while he explained.The paperwork was minimal and he made sure I was familiar with the filter, shut-off valve ,etc. Overall, a good experience.

Terribly. Provider stopped communication when I requested a written proposal with pricing from salesperson.

They showed up on time, were professionally dressed,did the job and cleaned up from the job. Additionally, they cheerfully worked with me to reposition the washer and the dryer for maximum efficiency. Thank you!!

After reading the review and the problem, Wagner's management took a personal interest in the complaint and an apology was given and a manager personally came to the house to verify everything and he did rectify the situation. Kudos for Wagner's management for stepping up to the plate! This is about the third time Wagner has done this: The plumber comes to do the job of flushing out the tank and as I leave him to it, I get a knock on the door that he can't because of the corrosion around the valves. He tells me that the valves are frozen and he is afraid if he tries to turn them they will break. So he gives me an estimate of $575 to replace the valves and bring plumbing up to code. I thank him and tell him I will decide what to do. I immediately call another plumbing service and had them come out to do the flush. I said nothing about having Wagner out and what they said. The other company came out on time, flushed out the water heater, said everything was fine and gave me a bill. I then told the man about what we were told by Wagner and he showed me that what they said was corrosion was actually what plumbers call "plumbers goop" and that the valves were working fine and with little effort as he proceeded to turn them in from of me with one finger! I cancelled my monthly "membership" of $17 and will no longer use them for our plumbing/heating services. Nobody likes to be duped. It is unfortunate that they have done this before to us and I let it go to keep up a warranty but it isn't worth it.

They were really good. They've been out since then to fix the furnace. The cost was kind of high, but I got a lot of work done. They installed all the latest stuff. I have no water problems anymore.

No unexpected issues occurred during their visit.

The plumber was on time, hooked his hose to the tank drain, and opened the valve. The water came out very slowly, so he tapped on the valve a few times which broke loose the deposits clogging the valve. The water then flowed as it should with just a little bit of sediment coming out, and flowing down into the street. After a minute or so, he shut the valve off, saying that he had cleaned out the tank. He then checked underneath the tank with a camera, showing me some potential problems (a little rust underneath) in the future, but couldn't say how long the tank would last. I think I bought the tank in 2002. I then mentioned there was a drip coming out of the pressure valve line outside every 20 or 30 seconds, and how much he would charge to replace the valve. I was told they don't replace these valves because they've had problems replacing the original in older tanks. He then told me he would install a new 40 gallon water heater for $2100+, and that next year the price of gas water heaters was going up by 25% because of a new requirement replacing pilot lights. The one I have I bought and had installed for less than $700, and looking through ads in Angie's monthly newsletter, I really think I can find one installed for a lot less. I paid him the amount Wagner had advertised for the flush, $38 + tax, and he did a good job.