Two Men & A Truck

it was very good and had to rebook every time because they did a great job. They do what I needed them to do

It's nice hearing all these positive reviews. Unfortunately ours was not good. We used them back at the beginning of September to move us from Santa Fe to Rio Rancho. Everything at the beginning was great. They picked up and loaded all our boxes and furniture on time. They were two young men that showed up. We took to them fast and were laughing and poking fun the whole day. When we got to our new house they started unloading. As they were unloading I noticed that they broke the wheel off my craftsman tool box. The kid got his hand held and took a picture and filled out information. I signed it and they kept unpacking. Come to find out that it was for a item that was already broken and the company was not at fault. I wasn't told that therefore I didn't read the fine print. That was my fault however it was misleading. We bought the boys lunch and they finished up. A few days later as we were trying to unpack we noticed things were damaged. Turns out they broke our 75" TV. Damaged our dinning room table that was just refinished with multiple bad scratches and a major gouge on the surface. We reached out to the company to make a claim. We are the end of November and nobody calls us back or has settled our claim for us. Mind you we paid $1800 for their services but they did more in damage. The TV alone was $2200.00 and the refinish was about the same. We have been ghosted and they refuse to call us or work with us on our claim. I would not recommend using them for this major fact. They seem to be great if they don't break your stuff! Good luck getting a claim done. Me and the wifey had to go buy a new TV the day it was discovered it was broke adding to the stress and cost of moving!

The move itself was fine except that the crew chief elected to park heavy vehicles on the driveway. Now a previously untracked driveway has numerous deep cracks in it. When the crew was confronted they denied all responsibility. They also tried to shift the blame to me. I am very disappointed and would like this franchise to do the right thing. I have also lodged a complaint with corporate headquarters but don't expect much satisfaction.

I was not at all pleased. I was charged for twice as many hours as they worked. Two expensive items were broken. I called several times and was told the manager would call me back, but he never did. Each time I called, I was told he was busy. I was lied to about long I had to report the broken items. They allowed the time to lapse, then told me it was too late to complain and manager would not be calling me.

Professional, worked well together. Would hire again.

The movers called about about two hours before the scheduled time to see if they could begin work early. We were packed and ready, so this was great news. When they arrived, the two movers said they thought the job had been significantly underestimated, and that was a bit disturbing. But they worked so quickly, efficiently, and carefully that the move ended up taking only about 15% more time than the estimate. I was very impressed by Manny and Jordan, who were friendly and easy to work with. They were extremely competent and professional, and very careful with our furniture and belongings. Nothing was broken, dinged, lost or damaged--that's a first in all the times we have moved. We would enthusiastically recommend Two Men and a Truck to anyone looking for good movers.

This is the first move we've ever done (and we've done six moves with various companies) that NOTHING was broken, scratched, dented, or otherwise miss-handled. The move took 45% less time than estimated, and our bill reflected that. We were pleased with the entire process of planning and executing the move. We would not hesitate to contact Two Men and A Truck should we move again.

It went bettet than expected. Their professionalism and attitude were superior

They were good and nothing outstanding. The price was reasonable.

Cheerful, knowledgeable, helpful lady staffed the phone when we called. We received electronic confirmation of the services and price and the specific date for the service. We had to adjust the dates when the flooring contractor needed to start work sooner than planned, and this change was handled quickly and cheerfully. The guys that came out for the actual move were here on time; worked quickly, carefully and cheerfully, and left the house and furniture in good shape. Will recommend them for any type of move here in Albuquerque.

We paid them a $50 deposit just to schedule a move with them. No where in the paperwork does it say that it was non-refundable. The only thing the paperwork says is cancel before 48 hours. We called a couple of times to cancel since we were not closed on our new house yet, and we were well before the 48 hour time line. When I called asking for a refund on the deposit, I was told that was not policy and had to speak to a manager. The manager became VERY rude with me saying that a deposit means no refunds and hung up on me. I told him I was going to report it to Angie's list and Facebook and he said do what I want, he does not care.

They came early, but called to say they finished a prior job early and they coud start when I was ready. They were professional, friendly very efficient. The furniture was large and very heavy, everything was wrapped in blanket, not one wall or doorway was nicked or marked.. They worked hard and quickly.

Horrendous experience. In a nutshell, they destroyed priceless original artwork and refused to reimburse us. They overcharged us by more than twice their original estimate for our move and they made our move the most unpleasant and stressful customer service experience we've ever had. More to come...

They did a really good job, and they showed up on time. I am always a little leery of moving companies. I called them before the appointment date to make sure we were still on schedule, and we were. They did the work pretty quickly and they weren't even here for 4 hours, and they emptied 3 rooms of furniture. One was a water bed so that was a big deal. They came back 2 days later and did the same thing. They were really good. They didn't bang up any of my furniture. Movers are expensive because it wasn't just one guy, it was a crew. I have so much junk in my master bedroom closet that the shelf collapsed so I am going to have the shelves replaced, and I have to move everything out of there. When I move everything back in there, I would have to have them come again and switch my bedroom furniture. My front bedroom which is like an office with 2 desks in it, and the smallest bedroom is the one with the queen-sized bed in it so I want to switch them around. I am calling them sometime this year.

This business is the biggest joke in Albuquerque, The movers were SO unprofessional with their cussing in every single sentence. Every single box that was clearly marked fragile was loaded on a hand truck either upside down or sideways. They damaged my entertainment center and a glass framed piece of art. When I called them to have a furniture repair guy come over- they kept forgetting to have him call me for 3.5 weeks. I literally called them about every other day and they kept pushing me off. I finally got the call from the repair guy when I left a message that I was about to make my Angie's List review. After the repair guy showed up, he sent them an invoice to send me a refund check. After not receiving a check for 3 weeks, I called them to see what was going on. Carol said that the invoice was at the bottom of their paperwork and will get right on it. After not receiving the check for another week, I called and asked them what address they sent it to and they sent it to an address that doesn't exist. They refused to reissue another check and it took 2 weeks for the post office to return it to them and then they suggested I just pick it up. This whole process almost took 3 months. Absolutely ridiculous.

we were charged by the hour rather than by weight which the NM PRC requires. As such we were over charged approx. $1500 and this company refused to even discuss the problem. It has never been resolved.

The moving team was excellent, but dealing with the management/adminsitration over a damaged piece was a huge disappointment. The moving team dropped a round wooden table, resulting in damage. The movers took possession of the table and took it back to their shop where they said someone would be in touch with me over what to do about the damage. After one month and numerous calls - more than 5- to the company and no response, they finally called my husband to inform him by voicemail that the table would be repaired. I find it highly unusual not to consult with the owner about a repair or to keep them informed of what the preferred course of action is (pay the claim v. repair). Without Two Men and a Truck ever contacting us, the person they had repair the table dropped it off at our home. Essentially, from the time the move was finished and the claim was filed, we had no contact with Two Men and a Truck until a repaired table showed up on our doorstep months later. It is too bad the back end management is so poor because overall the actual move scheduling was easy and the moving team was efficient and professional.

They were having a bad day(truck breakdown, previous job taking longer than scheduled) but kept us informed. Then sent 5 guys on overtime instead of 2 guys, but only charged for 2. They were still in a great mood and were done in 45 minutes. They noticed from my husbands ID that he had just had a birthday and even sang happy birthday to him!

Estimator came, he seemed professional and sincere. Said he would be following up with price quote in a few days but he did not. Called the company the following week and spoke to someone else who said he would email me the estimate, which he did later that day. The documents he sent were difficult to make sense of, so I called company again. This time a third person explained the details of the estimate, and she said that it would take two men one afternoon and cost about $800. Since we had already had a few other estimates which came in well over $2,000 with two days to pack and move, and we had moved a year earlier from Santa Fe to Albuquerque for over $3,000; this price and time frame seemed ridiculous. She could not guarantee the price as a maximum price, but assured me their movers were excellent and would be able to get the job done that quickly. It was too good to be true and so we did not use them. Glad I was because our move ended up using 6 people to pack and move, over two VERY long days, and cost about $3,500. I can't imagine what would have happened with Two Men and a Truck holding our stuff for ransom for more money!

Alan, a Two Men and a Truck Representative came out to our house and was very professional. He emailed the estimates to me that evening like he promised. My wife and I also discussed with Alan that we wanted his guys to pack our kitchen and book-shelves and to supply the kitchen packs and a few lamp boxes. Allen apparently did not communicate with his guys, because when they arrived to load our Penske truck and trailer, they had zero kitchen packs and lamp boxes. They were also confused when we discussed them packing our kitchen and book-shelves. We blew it off and had them start loading our Penske truck while my wife and sister packed the kitchen and book-shelves. They ended up calling out another guy for some additional help, so there was a total of 4 guys loading. I watched them load the first half of the Penske truck and was satisfied at the results. Feeling fairly comfortable with what I was seeing, I resumed packing up some odds and ends. The surprise came when we had the Penske truck and trailer unloaded. We hired a moving company in San Antonio, TX to unload. When the 3 guys started to unload the U-Haul trailer, we all noticed how sloppy the trailer was packed. Items were just more or less thrown inside without properly being wrapped with plastic, blankets, or packed in boxes (in which I supplied plenty). I took plenty of pictures to document. When we started to unload the Penske truck, the back half of the Penske truck was almost as bad as the trailer. The kicker was Two Men and a Truck installed the HE washer machine bucket stabilizer bolts hand tight and the bucket ended up offset. I was able to reset the bucket and it seems to be OK. I called Alan the day of the unload to explain what I had uncovered and was told to email him the details and some pictures in which I did. Will be anxiously waiting for a response and to find out their level of professionalism in handling this matter. Will keep you posted on what happens.

Terrible. All they did was complain about having another job after mine (they came at 3:30). Nothing got wrapped. Furniture was damaged. Wouldn't respond about the damaged furniture until I got Angie's List involved. Then had a furniture refinisher come out. Would never use them again.

friendly, helpful. damaged dryer & dining table (still not repaired). smoked on property even though request was no smoking

Awesome service from beginning to end. Since I couldn't schedule on a weekday due to being booked up already, they scheduled on a Saturday & still gave me the weekday rate. I was very appreciative of their willingness to work with the customer. Eric & George W. were friendly, professional & had positive attitudes. Everything was broken down, protected with plastic wrap & reassembled as requested without any damage. I highly recommend & will continue to use in the future.

I have used this same company several times before and everything always went smoothly. There was an issue with arriving within the two (2) hour slot for pick-up. Waited at the pick-up site for two hours and then had to wait another hour before the truck arrived. But the job was completed by TJ and Doug who were very friendly, polite and professional. I will continue to use them again in the future.

They were very good. I really like them. They're careful, professional, and courteous.