TOMMY'S FURNITURE REPAIR

Repair not finished on time. Many calls to try to retrieve the chair. Initially, the chair looked great, however, since it's been home--and it's in a well protected place with not many 'sitters' on it--one rocker is coming off, a spring has broken through the bottom, and bottom material has completely come off from front of rocking chair bottom.

I never got a call for the estimate so I called them back a week or so later. They had the estimate. It seemed quite high, but I said that if the chair was back to "good as new" I would like them to do the work. It took a few weeks, but when I went in to pick up the chair, I noticed several places that hadn't been repaired. A very nice worker tagged all those places and agreed with me that for the price I was paying, I should want it to be completely repaired. I left the chair there and later got a call from the owner saying that she didn't realize I wanted the chair completely repaired! Who takes something in for repair with that kind of expectation? I told her that I had agreed on the high price expecting all to be fixed. She mumbled something about the guy charging more to do more repairs, but called a week later to say it was done. When I got the chair home and took a closer look, I discovered that two loose pieces of rattan on one arm of the chair had been broken off instead of fixed!! I assume they didn't even send it back to the repair person. I was too fed up to return and argue with someone who doesn't want to do a complete job for her customers. This is a sentimental chair that has been in my family and I wouldn't entrust it to her again (even though I felt her employees were very nice and responsive). I will certainly look elsewhere to have a large wing chair reupholstered.