TLC Plumbing, Heating, Air Conditioning

Excellent job by Travis and his team!

They did a thorough job, a quality job. I was pleased overall with it.

I've been happy with all our interactions.

Excellent service and product; but quite expensive compared to other service organizations.

Tech showed up withing specified time frame. Work took less than an hour. He spent the rest of the hour inspecting the rest of the house's plumbing. Informed us that that all looked ok and told us how to prevent roots from blocking the system in the future.

It was a mystery from the get go. It took a while, the house is 40+ years old and the leaking came from under the slab and was first noticed when warm water appeared on the back porch. It took a while to figure it out, because all the piping was out of sight. But, in the end, all worked out - and there was no need for a big ol' hole and jack hammers.

They do a wonderful job. I would definitely recommend their services and use them again in the future.

We ran into complications because of the method of installation used in the past. All past mistakes were rectified and the new faucet is properly mounted. The plumber came when he said he would, the work was well done, and the work area was cleaned up nicely.

The job didn't take very long at all. The new thermostat works, well, and if and when we have central heating and air installed, the wiring is all done and up to code. JOB WELL DONE!!!

Expensive, but good work, and done on a Sunday

Just wanted to say how much I appreciated my transaction with TLC Plumbing today (10/28/2016) for an air-to-heat switchover. Terence N. was the person who did the switchover. I requested him because I remembered him well from last year -- very knowledgeable, fast and efficient, very polite, and very good about watching out when coming through the door to make sure my cat didn't try to escape outside. Once again, he was very helpful and nice. He did the switchover very fast, measured CO levels (I've noticed that not everybody does this), and reminded me of a roof repair situation that I still need to get done. Much appreciated because I had forgotten about it. He also took the time to talk to me further about options when I mentioned planning to install refrigerated air in the future. He gave me some very useful info for planning purposes. So, I highly recommend him. If his supervisor is reading this right now, well, then, I think Terence should get a raise.

Person who came to discus this with me was knowledgeable, helpful, and professional in every way...and creative in solutions. The cost was just too high, however.

Prompt, professional, and thorough.

I called for a service repair to be Scheduled with my tenant 2 weeks ago. I gave them all the information for me and my tenant, and my billing information so TLC could just charge me when the work was done. They never contacted either one of us, and I called them back twice trying to get the work scheduled. They obviously don't need any new customers. Worthless & unreliable if you ask me. Very disappointed in this company.

Excellent. Cesar was extremely capable. He not only performed the requested work with great skill and quicker than I expected, he easily dealt with unforeseen problems and helped me figure out solutions. And, when the problems slowed him down, a supervisor dropped off another plumber to help Cesar complete the work in a timely manner. I would definitely recommend TLC on all counts: skill, quality, and cost.

Excellent. We had used TLC in the past for a different issue, so we knew we could rely on them. We called TLC and they had a technician (Eric) at the house within two hours. He evaluated the situation and showed us the problem. He gave us an estimate and turned off the heater and the water intake/outflow valves. Since it was late afternoon, he would need to come back at 10:00 am. He was there on time. They removed the old heater and showed us previous water damage (from previous homeowner). He removed the damaged sheet rock for us to review the damage. No apparent mold/mildew damage. The installation was prompt and looks good. He kept us informed at all times. He showed us all potential problems and explained everything in detail. He answered every question thoroughly and politely. We feel that he and his partner were thorough and efficient. I think he did an excellent job. It was a pleasure working with Eric. We didn't comparison shop beforehand, but I reviewed some other companies this morning; TLC seems to have competitive pricing.

The service has been good. They are usually competent at what they do. If I had any problems, they come back and fix it. One of the things I need for my business because it is rentals is for them to go out and take care of my tenants and then bill me without having the tenants having to pay which they do.

The two gentlemen were knowledable, timely, and friendly.

Not so great. Although I had no obvious leak, my water meter was spinning like mad so I had the City turn it off on a Wednesday evening. On Thursday TLC said they'd come out with equipment to locate the leak. I waited all day and around 4pm someone came. Based on no house leaks, we assumed the problem was between the meter and the house in the back yard. After an hour and a half he had not located the leak but he thought he had the general area, just off the water meter. Turns out he didn't. At least I didn't get charged for this (at least I don't think I did - more about that). That Friday Manuel came in the morning to start digging. After a few hours he confirmed that the leak is nowhere near where TLC thought. This after I spent the evening before yanking out a big chunk of my winter jasmine to provide easier access for digging. Manuel found no break near the water meter and kept on digging. Finally he found that my galvanized iron water main had indeed rotted out. TLC couldn't get a crew on-site that afternoon which meant a weekend without water. I ended up asking for and paying for Manuel to put in a temporary water line so my water could be turned back on. That was about $525.00. The cost for the replacement line was to be another $3,800 and we discussed where the line would go. I was going to be out of town when they did the work, so I wanted to know what to expect. When I got home the following Tuesday evening, the work was done but the landscaping was a mess. It turns out that they used a completely different route for the trench, which involved tearing up a large section of my vegetation. The water turn off value was in a completely different location. I was not particularly happy but I did have water. Except, it turned out, in my drip irrigation system. I have a 2 zone system and 1 zone was working the other not. I called Manuel and told him the problem. After a day and a half and $570 more dollars, TLC replaced what they identified as a single bad solenoid. I think I paid $570 for them to drive around town to find the right kind. It's also possible that the charge for the sonar leak locator was wrapped into this cost. Then, I just realized today that TLC then managed to switch the two zones, which means I've been running the wrong water schedules for the last month. Advice: do not let them near your irrigation system.

TLC's technician, Marcos Mendoza, was knowledgeable and patient with us. Extremely professional, set things up so that our shower installation should go really smoothly. He was great with our dogs... and saved a very pretty lizard who'd gotten stranded in the water meter access. THANKS MARCOS!

They completed the work quickly and within the estimated time and cost quoted.

We were very unhappy with them. Initially they were very good but the last time we used them it wasn't very good. Then we went back to another company. We had kind of an emergency situation that we had them out for. They tried to sell us a whole bunch of stuff that turned out that we did not need. They wanted us to do about $3,500 worth of work that just did not need to be done. Their quote was very expensive. They did come out quickly, so that was fine. Instead of just dealing with the initial problem they started saying we needed all these other valves in our system and wanted to drill three holes in our walls to put extra valves in. That was not needed. They were punctual.

We've had 5 service calls since the installation of 2 new swamp coolers 4 months ago, as there have been ongoing problems with the equipment or the installation or both. I spoke to a manager named Becky who told us to call her directly if we had any more problems. I left messages for her on Sept 2 and Sept 12 and never received a call back, so apparently her offer of help was not sincere. There have been noise and vibration problems, and we were not able to switch the coolers from low speed to high. Each guy who comes for a service call tells us that there's a different problem from what the last guy said, and replaces more parts. So far we've had motors, pulleys and belts replaced. We get the problem fixed, and then 2-3 weeks later have another problem and another service call. This situation has gotten so bad that we have lost confidence in the cooler equipment or in the installation or both, as it's hard to tell where the problem lies. It's a shame because we had high hopes for TLC. I was forced to say "will hire again" or "will not hire again" - The true answer is maybe, depending on when this long ongoing problem is finally resolved.

They're excellent. Their technicians are very friendly. I find them to be very honest. They don't try to add on extra services. They're worth it but they are definitely more expensive than other folks out there. They give you a time and they are there by that time. I would definitely use them in the future.

Miguel was professional and informative. He had to drill through the cement to repair the flange and tried to save my floor tile so I wouldn't have that additional expense. Unfortunately, it didn't work but I appreciated the effort and there was no extra charge even though it took extra time to go back to 'plan A'. He offered several options and suggestions but not in a salesman type way (i.e., buy something else or better that costs more). I will definitely call them again for any plumbing issues!