TLC Plumbing, Heating, Air Conditioning

They were okay. They were quick to respond. They were late twice.

Our technician, Chantry Mowrer, arrived on time. He was neat, clean, polite, well equipped with tools and parts, and ready to go to work. In short, a true professional. I was concerned that our old toilets were surrounded with custom fit quarter inch ceramic floor tiles that we would have to remove and replace to fit the new installation. Chantry took a look and explained to me the footprint of the new toilets was so much larger than the old that he could just install the new bowls over the existing tile, adjusting the wax rings and hold down bolts to accommodate the extra quarter inch in height. I was rather embarrassed I had not even considered this solution myself. That's why you hire a pro. This bit of plumbing "magic" probably paid the cost of the installation all by itself. When done, Mr. Mowrer clear calked the new toilets and thoroughly cleaned the floors in both bathrooms. Except for the new toilets you would never have known he had been there. This is not the first time we have hired TLC to work at our house, and I'm sure it will not be the last. Their costs are reasonable and their service is impressive.

TLC was extremely busy the Friday before Memorial Day weekend but was kind enough to agree to send technicians out to our house for an emergency quote, as we had no water. Not only did the technicians show up early in the day--they let us know that the repair could be done without replacing the entire water main and then went above and beyond and restored our water service that very day!!! We were beyond grateful and paid much less than we had anticipated.

I recently panned this contractor for not showing up for a previous appointment. They redeemed themselves by coming the day I called and showing up well within the time promised. Service was fine and charge was very fair.

I made an appointment to have an annual service on my refrigerated air conditioner. They were supposed to come between 3:00 and 5:00. At 4:40 I called to make sure they were coming. The receptionist said something that it may have rained earlier, the relevance of which I didn't get. She said they'd come. At 5:20 they hadn't come, so I called to cancel, and had to go through all my information, name, first and last, address, phone number, blah blah. I told them to cancel the call. 35 minutes I got a call from the tech on his way, SAYING HE JUST GOT THE CALL. I told him I'd cancelled. I knew I was going to be home this afternoon, so I made the appointment specifically for today. It was a waste of my time and the opportunity. I would NOT recommend this contractor.

Both the salesperson and the installer were extremely professional and responsive. Provided a quote that was approximately $2,800 less than another provider for the exact same model. Installer was extremely knowledgeable and professional, worked quickly, and cleaned up nicely. Took time to make sure I really understood how to use and maintain the system. Very happy with the results so far.

Nothing but good things to say about TLC and in particular NIck who performed the work from beginning to end. Nick made the visit to provide a quote and also did the installation which to me is a big plus. Extremely professional in all facets of the work from beginning to arranging to have the county inspection completed.

Fast forward to 2/10/2016, we just found out now that we are having our sewer line replaced up to the cleanout that TLC had installed that they did not put in a real cleanout, but installed some sort of a furnace manifold! Very unprofessional and terrible service.

gas furnace went out @ 10PM Called Scott from TLC and within 1 1/2 hours he came out and replaced a thermocouple and restarted the furnace. Prompt, explained everything. Just a great job

So here we are now, a few weeks later with our toilet backing up again. We called TLC and explained that someone had come out already and had not fixed the problem. The receptionist was not nice or helpful telling us that because it was the week after the new year's holiday they would be charging us double and even so they didn't have anyone available to come out. So we decided to call someone else after realizing that we had been had. This new plumber immediately went to the cleanout, had my husband flush the toilet and watched as water backed up in the cleanout. TLC did not perform this test, therefore they did not think anything was wrong. I am very disappointed in their service. We had used them several years ago to install that cleanout and had been disappointed with them at that time because the concrete repair they did after installing the cleanouts (it was in our paved concrete carport) looked so bad afterward that I've kept an old rug over the top to cover up the patched concrete. So I guess shame on me for using them again. I thought they maybe had gotten better after reading some of the other reviews but was wrong. I won't use them again if I can help it.

A good, professional job! Poor communication requiring inspections by the county. Very pricey!

TLC saved our home from a poor contractor. I had originally contracted with another company (initials W.M.) to remove an old furnace and install a new one. They had no idea what they were doing (their efforts ranged from ordering a furnace that was the wrong size to not knowing how to install it without destroying hardwood floors.) W.M. stopped work after a half day and said they would call and schedule another appointment. When they did not call for two days I called Jeff with TLC. He came and deduced that W.M. had installed a unit, but had removed all of the ductwork. Because TLC could not warranty the unit W.M. had installed, they were able to remove that unit and install a new furnace that TLC could warranty along with ductwork in one day. Carlos from TLC came for an hour one day before worked started and measured the space so that everything would work well the next day when he and his assistants came to do the install. They arrived on time the day of the install, easily removed the unit that W.M. had placed and installed the new furnace, ductwork, vent pipe in the metal chimney, and control unit all in one day. I was concerned about moving shingles on the roof so the vent pipe and metal chimney worked correctly and Carlos (via Jeff, I think) made sure that everything was taken care of without moving shingles. After the never ending nightmare with W.M., dealing with Jeff, Carlos and everybody at TLC was such a pleasant and peaceful breeze that I also hired them to fix a broken sewage pipe and a water leak in a bathroom wall. They did great work with that. Our heater has been working wonderfully for the last three weeks and we have stayed warm. I highly recommend using TLC for plumbing and heating work! I will not ever use or recommend the other company, initials W.M., to anybody. Thank you, TLC!

TLC made an appointment with me to have a Plummer at my home between 8-10 am on 10/23/2015 to flush my Hot Water Heater, replace a kitchen faucet and repair a bathroom faucet. When the Plummer did not show up at 10 am I called the office and they said that he was running late but would be at my home within the hour. At 11 am the Plummer did not show and I called the office again so I could cancel the order. TLC may have an excellent reputation but not in my book. I understand that delays do happen in the plumbing business but to let the customer stew as to when they will show up is typical of a poorly run company. I would think that common courtesy would be to have the technician and/or the office contact the customer so other plans could be made with the customer.

Was here on time. Austin was professional and worked quickly. Explained the problem then fixed it Great service

Excellent service. Quick scheduling for an important but not urgent need. Tech was professional, knowledgeable, quickly diagnosed the issue, provided options, then executed what we decided to do.

Working with TLC was a pleasure, from the first visit to check on my situation and provide me with advice and options to when they finished the job. They had a quote for me within a day, and it was comparable with the other quotes I had received. When I gave them approval they began work right away. The technician David did an excellent job explaining what he was doing and did an excellent job with installation and clean up. I had some duct work done also as my current supply and return was inadequate, this has really helped in cooling the house down quicker than before. They even provided me with a portable A/C to help cool the house while they performed the work. I would highly recommend TLC as they are very professional and also have a nice 5 year warranty on labor if any issues arise.

The estimate came out at $2000 and I got them down to $1500. I directed them where to look for. So it saved the insurance company a little bit money. They did a good job on finding it. A pipe had been dislocated underneath the stairs. I don't know how that happened. They showed me photos. I suppose the water was going underneath the concrete and was bubbling up through the concrete. It was kind of hard to find. But they found it. They're a good company. But, they're expensive.

The plumber, Leroy, installed my garbage disposal and kitchen faucet, repaired leak under sink, disconnected the ice-maker line, and checked shut off valves. He telephoned regarding revised arrival time and arrived on time. The second plumber, Quinn, telephoned that he was on his way, arrived as scheduled and went right to work on clearing the slow draining bathtub. Both techs were courteous and professional. No question each knew their job and were not "in training." Thankful for the good service.

They do a good job. We are very happy with them.

My main water line had a large hole which was bubbly up under my (new) landscaping. I had called my usual plumbing company who repaired the leak temporarily, but told me they didn't have the manpower to dig up the pipe and replace it. This happened on a Friday afternoon (of course). My landscaper recommended TLC and they came out within 3 business days of calling them. They arrived promptly at 8 AM and started digging. They tried a number of times to pull the new line through after the old one, but the 65 year old pipe apparently was disintegrating in more than one place. They had to call in reinforcements and it took several of them to dig another hole in my grass, along with the other 2 holes in the rocks, They took care to slice my sod off and put it aside, and put all the dirt on different tarps (the holes were quite deep). The crusher fine pathway and rock landscaping looked untouched when they left. The grass will come back eventually. They were at the house from 8 AM til after 6 PM digging in the heat and never complained; were all so pleasant and professional. They gave me a quote before they started and they kept to that price, even though they had 4 people digging and at one point had 3 trucks at my house for over 10 hours. They also gave me a senior/military discount on the work.

Excellent job. I couldn't be happier! The plumber, Cody, came right on time, and was very courteous and professional. He was a good listener, as we went around the house sizing up the situation. In each case, he knew exactly what needed to be done, and he gave me options in cases where upgrading lines, piping, and valves seemed appropriate. I am very, very appreciative of all his suggestions, and his willingness to bring all my plumbing up to par. Cody proceeded to work diligently and efficiently for 6.5 hours! The quality of his work is very impressive. He cleaned up well also! I have not had a single drip from any of the areas where he installed new valves, etc. I would highly recommend TLC. I was particularly happy with this tech and the job he did.

We called for someone to come out and give us a quote for installing new PVC pipes in place of our old cast iron ones. The guy came out and told us that we needed to have the crawl space cleaned from a previous sewer line leak and that he "had a guy" that could do it. He called this guy (never told us him name) and that guy said he could come out between 2 & 3 pm. The man from TLC told us he would put together a quote for us and e-mail it by the next morning for replacing the pipes for the entire house. We never heard from either one! Never got a call and no one came out to clean up. We never got a quote e-mailed to us, either. Since the TLC guy never told us "his guy's" name we couldn't follow up and we didn't feel it was our job to beg for a company to e-mail us a quote that was promised after asking for someone to come out to do so. :/

Called another vendor at 2am but got no return phonecall in the morning. So on reputation alone, I called TLC and they promised to come the same day. Using only ears and logic, Jack started a strategy to find the source of the water leak. I thought this would be a long and hard process. I guessed it was the upstairs bathroom and he cut a section of drywall out below to determine the leak path. I had the water turned off at the main and he turned it back on and then off again to try to pinpoint the leak. He cut another hole out under the upstairs bathroom sink and fortunately could see the leak. This was a relief for both of us and he then replaced the leaking section of pipe. He didn't repair the drywall, stating that there were others at TLC that could finish this for me, that this was not his expertise. The price was fine and he gave me a surprise discount. The only issue I had was that my appointment would be "after the pre-scheduled appointments" in spite of the emergency. They could not give me a 2-hr window. It was a long wait and he showed up at 4pm. The positive was that they "work until the job is done" so I was satisfied that they would show before 5pm and would still finish the job.

Very curteous, friendly guy who explained what went wrong and how it was fixed.

I call them always. Anytime I have problems I call them. I've had them do electrical, heating, and sprinkler system work as well. They are always quick to show up. They do the work efficiently and I can rely on their repairs. They are as nice as can be. Their prices are reasonable.