Sure Value Construction

I was not too alarmed at this because the work was not that complicated. I did become concerned when the older son asked me if I had a power drill because they "forgot to bring" theirs. They also forgot their contractor's license to get a discount on the toilet and other parts we needed from Home Depot. The younger one started work on the gate and sawed off enough of the bottom that a good sized cougar could have slipped thru there. I had to explain to him about the stray cats and he put a plank over it and half-fixed the gate latch. At Home Depot I had already selected a toilet and the vinyl and they gave me an additional $10 on the toilet because we got no discount w/o the contractor's license. The older son took out the old toilet and put in the new one but it wasn't until they left that I checked it and realized it was not sitting level on the floor - it actually rocked a bit - which, over time, would have broken the wax seal. They put in the new vinyl first but refused to caulk along the walls which I requested since the plumbing here is very bad. Because they had few power tools with them and probably a lack of experience - certainly a lack of interest - they were here about 5-6 hours and didn't tell me they were leaving until they had their stuff back in the truck and were ready to go. After they left, I discovered some of the problems and called the cell # on the biz card and left a voice mail message. I got no response. Whenever I could reach Con, he would always say he was just about to call me but had to go and would call me the next day - which never happened. I probably left a dozen messages and never got a call back. ALL of their many ads state "WE GUARANTEE OUR WORK!!!" but when you have only 2 cell phone numbers and no address, it is VERY easy for them to ignore you completely. I think the sons felt their father had underbid this job and became more and more frustrated as the day wore on. He had said they had a long ride back home to the Belen area (south of here) but the person I spoke to at the Quik Quarter - and another ad I found for them in an online directory - showed them to be in the Moriarity area east of here. I actually drove out there to confirm the address but the street had no buildings on it - very rural area - and the locals in a nearby bar had never heard of them or any such contracting business in the area. I would strongly recommend anyone having any contracting or even repair work done to pay at most only half up front and make sure you have enough contact info, including a valid address (now I ask to see their biz license and copy the address) so that you willl have some recourse if things go badly as they did for me. With no address, I can't even file a complaint with the BBB or anyone else regarding this fiasco. Eventually, I had to hire someone else to seat the toilet properly and do some caulking and fix the gate - he was very sympathetic to my situation and gave me a very reasonable price and he really knew what he was doing. Spanish was his first language but he understood what needed to be done. Now I am very careful about selecting contractors for anything and I always get contact info from an official document. I hope nothing like this happens to anyone out there - a big waste of time and money.