Steward's Plumbing Inc

Unfortunately the contractor did not have outside faucets installed properly (Installed over 20 years ago), so plumbers had to go all the way into the inside wall (drywall) of one of the faucets in order to repair/replace.

At first I thought that Steward's was going to be a great plumbing contractor. We were temporarily moving a stove out of the kitchen to replace the flooring and being an old stove the gas line was directly connected inside the stove. Asked Stewards for an estimate to change the gas line so it would connect with a flex line so it could more easily be reconnected. The service tech showed up on time and we reviewed everything that needed to be done which was to shorten the gas line so it was 6" off the floor with a shut off and a flex line and connector on the stove. Received a quote via email within two days and said to proceed with the job. When the service techs showed up to do the job they said that the estimate was just to cap the gas line under the house which wasn't even mentioned in the original discussion with the estimator. They ended doing half the job I asked for and charged more than the original estimate. Then wanted $200 more to finish it. No phone calls from anyone at Stewards to explain anything or contact the original estimator to see what happened.

2 visits. One for diagnosis and lack of parts. Second to install parts.

I just started using Steward’s this May but have been really impressed. The office staff are efficient and knowledgeable. Appointments are scheduled with a 2 hour window. The plumbers have always been within that window! They’ve handled numerous projects for me from augering a toilet to detecting a tub drain leak to installing new faucets in the house to installing a new hot water heater and recirculating pump. They do a great job including cleaning up after they’re done.

I am an elderly lady living alone. I was not given an estimate for the plumbing repair. The kitchen sink was repaired quickly with a few PVC pipes. They took the faucet handle off the bathroom tub faucet and said that the faucet could not be repaired. They said they had no parts at all for this faucet, and would have to go to a store to get parts (they didn't go). After they replaced the faucet handle, it leaked even worse, so they took the handle off again and fiddled with it (still leaked). They then said they broke the faucet handle but did not show me the broken handle and took the handle with them. Without it I couldn't go to the store to buy a replacement. When I talked to the manager, he said he'd send a picture of the faucet handle but the picture I got was a picture of the faucet without the handle, so I still can't go to the store to buy a replacement handle. I was handed a piece of paper with the total amount to be paid which I signed. I asked for the itemized bill and was told one would come in the mail, but what they sent in the mail was still just one total amount, not broken down by labor and parts. I finally got an itemized bill after talking to the manager. I was charged for 1.75 hours labor, which was astonishing given they fixed my kitchen sink in a half hour and did not repair the bathroom tub faucet. I figure they must have included the time they were looking at my water heater to determine what would be needed for a new water heater, and the time they took writing up the bill. I feel I should only have been charged for the repair time. I was also charged $94 for a few PVC pipes which seems (to me) ridiculous because they are only a few dollars apiece at the store.

It went incredibly well. The first visit was to give an estimate and consult. They gave us a lot of information about not only what we asked, but also told us how many things worked. The second trip was to install and hook-up, and they were very professional. They fixed a few problems the original installers messed up thirteen years ago when the house was built. The only reason I will go with anyone else will be if they aren't available.

They managed to quote half of the competitors price by not having to break and then rebuild the sidewalk. Instead the tunneled under it and bypassed the bad section of the pipe with good quality materials. The plumbers were very polite and professional and the work was finished in one day. We are a few month now after the work was completed and everything is perfect (lowest water bills we ever had)

The first people who came were not technicians, so when an issue arose they called a tech to check it out. Come to find out, a mouse had chewed through the wires on the A/C unit. The gentleman spliced them together and removed the electrocuted mouse. I would definitely use them again.

It was OK. They came and explained to me that something else needed to be done and they had to order the part and they want for it and installed it and everything was working perfectly. To me the deal may specify that they will be here for one hour but when they come in they do what you want them to do and more to extend into more hours. They came out in January. You have to discuss with them whatever you want. Plumbers are expensive.

The old tap dripped. But it also had my connection for the swamp cooler. The new tap does not have such a connection so I'm going to have to modify it before summer. The drains now run fine and they gave me a suggestion on how to keep them running without corrosive chemicals.

I was very impressed with the two gentlemen who came to service my boiler. They were very friendly and professional, seemed to do a thorough job, and provided helpful information. Obviously, I don't know the inner workings of a boiler, so I'm not really in a position to evaluate them from a technical standpoint, but I had a good feeling about the work they did and the way in which they approached it. After I purchased a "big deal" coupon, the company was in touch with me immediately, scheduled me quickly and showed up promptly as promised.

Upon scheduling, the service provider informed me that he would not be able to service my area with the coupon I had purchased. Offers should be extended to outlying communities.

I had to take time off of work for this which is fine had they shown up but they didn't. They didn't even call stating they were running late. I had to call them to find out what was happening. The lady I worked with on the phone said she knew they guy was running a little bit late but not that late. Why she didn't call me with this info I don't know. She said she could have someone out in 45 minutes. I said I didn't have any faith in their time/scheduling and that I was no longer interested in using them. I've used them twice in the past through our home warranty company and everything went well. That's the only reason I gave them a D versus an F for this experience.

Everything was completed within the 2 hour minimum, including shopping for the strainer part. Fernando and his partner Keith made a good team. They were polite and competent.

Never called me back with a price. They didn't need my business i guess.

I originally scheduled a Friday afternoon appointment The appointment before me was very complicated, so Fernando was running late and came after the scheduled window, but the office was good about calling to keep me informed about the delay. He didn't have the time or the parts to do the job then, but rescheduled for the following Monday. He came with an assistant and dug down several feet to remove about a 5-foot section of main water pipe and replace the rusted shutoff valve with an easy-to-use valve in a protected box. They were very careful with the dirt removal so as not to mess up the yard- also friendly and happy to explain everything. Very easy company to work with.

We've always used them, long before I signed up for Angie's List. They're good. They're honest and trustworthy.

They were very professional and very prompt. I am retired so I don't usually get dressed and when somebody comes into my house, I tell them to call first. They were just really very thorough,and they always clean up after themselves. They are just really wonderful guys. I was given their name by Anderson Air Corps when I put in the furnace and air conditioning system because I had a leaking toilet back then. I had a house warranty so I couldn't call them at that time, I had to call somebody else. I probably had been talking to them since 2010, and they had been out here a couple of times. Their prices are fair.

Workers showed up on time. They cleaned out the system as agreed upon. They were friendly and professional.

My appointment was scheduled in a couple of days. The two workers came on time and were very courteous. They installed a new one-half horsepower Badger-5 Insinkerator. They checked out its operation and for leaks. Price was reasonable considering parts and labor. The unit operates like it's supposed to.

The day they came to assess the leaky device they were not prompt. The next day when they came to do the actual work they were prompt, efficient and professional.

We had a great experience with Steward's Plumbing. My parents called them to have a broken bathroom faucet knob repaired, but as they were leaving, my Dad asked them to take a look at the gas fireplace. Since they bought the house 3 years ago, this fireplace has never managed to stay on for more than an hour at a time. Any bit of vibration, even just a passing truck or a change in the flow of the gas as it was used by other appliances, caused the pilot to go out. They've had a plumbing company and an HVAC/fireplace installation company come out and try to fix it, but nobody could. The HVAC guy said he thought the problem was with the gas line and that the wall would have had to be opened up. Because that sounded so expensive, they'd pretty much decided the fireplace was going to be for decoration only. The lead of the 2-person team Steward's sent was a man named Trevor. He listened carefully to the details of the situation, and, in about five minutes, he diagnosed the problem and fixed it. He explained very clearly what was going on, and we were totally impressed with his intelligent problem solving and high level of knowledge. The fireplace has worked perfectly since then and the pilot hasn't failed even once. We'd been a bit worried to call Steward's after reading some of the negative reviews here, but we'd definitely call them again.

A crew of two arrived early on Friday morning and promptly went to work with a "snake" which opened the drain. They finished every thing, including cleanup, in less than an hour. There was no trace of their having been here. Both workers were pleasant to work with and provided information about what had caused the blockage and how to prevent it in the future. NOTE: It speeded things up by removing everything from under the sink and moving the kitchen furniture out of the way before the plumbers arrived.

It went well, they finished on time and I thought the job was good. The issue I had was that the tub faucet handle protruded farther than the show. The Tech said that is okay and the space they were working on was different in the walls, maybe so but I expected them to look the same. I am rather picky with how I believe the job should look. Also, the shower head was leaking and the Tech said just wrap some plumbers tape on it and it should stop, I didn't want to go through another appointment so I fixed it. This is the reason for the "B" in quality

When our water heater started leaking, we took several bids for replacement. Trevor Smith came to the house. He looked at the gas lines and explained the system requirements. I originally wanted to upgrade to a tankless system. I’d had several other contractors provide bids. Trevor was the only one to recognize that the tankless system requires a dedicated ¾ inch line. For the line to be shared with the heater, it would have needed to be a 1 inch line to not have problems with both the hot water heater and the heater and meet the city codes. He provided bids for doing either a line upgrade from the meter and a tankless system or to replace just the hot water heater. I’m happy that I called for several bids and had him do the work. Trevor was easy going and it was a pleasure to work with him. The city code inspection was set for a week later. The city inspector was impressed with the quality of the job. It was the best that he’d seen. And, as for me, I’m happy that I didn’t have the nightmare of doing whatever it would take to get it done right later. I was surprised by how many contractors that didn’t want an inspection. It’s just peace of mind for me and conformation of a good job for them.