Southwest Vinyl Fence

No problems.

The installation went well. The fence is lovely. This is the second fence we have had SW Vinyl put up and they have provided excellent service each time.

They did a very good job. We are very pleased with the results. It looks really good. They resolved an initial communication issue very well.

I called for an estimate and they were able to make an appointment for the next day. Amy arrived on time. She brought samples and gave me an estimate. She said that they would be able to install within two weeks. I asked if the install could be done sooner because of problems with my neighbor. Amy said that she would try. Several days later I got a call & they were ready to install. The installers arrive, put up with my angry neighbor, and got the work done quickly. They cleaned up everything when they were done. The fence is beautiful and provides me with the privacy I needed. I could not be more pleased with the entire process. Thank you to everyone at Southwest Vinyl Fence.

They were great. They were on time. They put in the fence according to what they said would. They finished quickly. My dogs don't get out now. They took the other half of my bill after one the workers accidentally took my step ladder with him.

We've seen this company's fences around town for years. When the high winds blew down part of our wood fence we called them. We were sure it would be expensive with the lifetime warranty, but surprisingly it wasn't much more than the plastic ones displayed at stores. We thought we'd do our own install until we found out you can't use brackets or screws or fasteners to hold the fencing together. We went ahead and paid to have them do their thing and I'm glad we did. There was way too much involved. Installers were professional and actually finished when they said they would. Very impressed and we will use them again in the future.

I liked everything they had to offer so I decided to go with them. My fencing was manufactured ahead of time and they were able to install it in a timely manner ahead of schedule. They did an excellent job. Their work was very precise and I was very impressed with all of their workers.

They were lovely. I don’t have anything unkind to say about them. They were very nice and the guy was good.

After researching various pergola options for more than a year, I completely ruled out wood and steel. With my local desert climate and temperature extremes, it was easy to boil my choices down to aluminum or high-density vinyl. This is a big purchase for me and I could only rationalize it IF it's the only one I ever have to buy, AND as long as it stays looking nice without any maintenance. I don't like how the aluminum ones magnify the sound of rain and hail, and I've certainly seen enough of them with hailstorm dents to know I don't want that problem. So...I settled on vinyl. But, metal-reinforced, the way SW Vinyl does them. I had it installed in May and it's beautiful. I LOVE, LOVE, LOVE my sunshade! Or ramada. Or whatever it's called, because there are so many names for it.. Not only does it stay looking perfect without me having to lift a finger, but it provides the perfect amount of shade. It's become my pets go-to place to lounge. And, it's weird, I've never had so many hot air balloons fly by my house. I swear they've put me on their route so they can check out my pergola!

The installers arrived as scheduled and were very courtious and professional. I was very impressed with the quality of workmanship and material. I definately plan on using this company again.

The crew had to come on a Saturday to finish off the gate install. They did a good job and even checked again on Monday. The fence was installed about 1 month later and again they did a good job. You get what you pay for here, good quality service and good quality parts so far. The gate and fence have held up well to the recent wind storms and are still looking good.

I admit I am a bit behind in submitting my review, so dates could be off slightly. I called SW Vinyl Fence up after looking at reviews on Angie's List and they were prompt to come over and provide an estimate. I specifically asked for three estimates: separate estimates for each half of the property and one for all of it. They were able to provide me an estimate on the spot and even brought samples of fencing with them. Due to my budget, I was only able to hire them to do the one side of my property where the fence was needed the most. They were able to schedule the work to be done about a week later. The contractors showed up promptly in the morning and were able to complete most of the work that day. One small section of the fence could not be completed because some of the pieces had not been cut to the correct size. They let me know that before leaving and said they would return in a couple days to finish. Sure enough, two days later they were back and finished the fence in a couple of hours. Then fence looks amazing! It has held up extremely well to my dogs and I love how private it is. Thanks SW Vinyl! I will hire you again in the future.

Scheduling an estimate was simple. An appointment was scheduled a day after I sent in an e-mail request. Amy was professional and did a good job at explaining my options. The office staff was prompt and professional in scheduling my installation. The install crew was professional and did a good job at installing and cleaning up the job site area.

Very professional group. They kept me updated on start date and time. The install crew was great. Arrived on time and did a wonderful job. They were very mindful of plants and left the site clean. Beautiful fence! Would totally recommend hem!

They did great work. We loved it. The work was very satisfactory. I'm happy with everything they have done.

Please read the services performed data. Overall, the fence is satisfactory and far more attractive than the previous cedar one.

We are so pleased with our fencing and with the service they have provided. This is one terrific company!

They did an excellent job and they were very humane. It was a very pleasant experience. They were on time and did everything they said they would do and more. They were on time and did what they said they would do.

Southwest Vinyl does very good work. Quality materials. Looks and works nice. Good value. I recommend them.

They were responsive and came out quickly. When they installed it they made a mistake and did not take out a block wall that we needed them to remove but they came out the next day to take it out at no charge to us. The quality of the work was acceptable so overall we are happy with the work they provided. I will use them again in the future.

Started the project and took 2 days to finish---no big deal----when they finished I was away at work and when I came home and inspected the work there were 11 out of 100 end caps missing. Upon further inspection we noticed the 2 rear beams were completely crooked. Brought a level out and both were off---you could even see it from the back sliding window from living room. Called Southwest Vinyl and left several voice mails and several emails to the sales guy------NO RESPONSE-----except for the letter and phone call saying to pay my balance. Left several more voicemails and one more email saying I'm not paying unless someone calls me. Of course the owner called right away when I said I wouldn't pay----He kept trying to raise his voice and say the project is within spec and they took pictures and its fine. Told him he needed to come out and look at it and he did. He apologized and sent the same guy out to fix it. Before the guy came our I specifically asked to not drill anymore holes.The worker just moved some upper beams and made more holes in my pergola. So anyway he tried to pass it off as finished and left. Anyway I again left several voicemails and then decided to offer $500 instead of the $1750 for the balance. They said they would work with me and didn't hear a thing for 3 weeks. Then I get a THREATENING letter stating my credit, my work place and so on and so forth....Long story short I WOULD NOT HIRE THESE UNPROFESSIONAL PEOPLE TO WALK MY DOG.

Overall we were impressed. Arnold, the installer, was courteous, efficient, and seemed to take pride in his work. When he was done, we complimented him on the fence, which turned out to be quite attractive, and on the excellent job that he did of cleaning up afterwards.

We live on the westside and have a large dirt backyard. We wanted to fence a portion of the yard and looked at various fence options before deciding to use SW Vinyl Fence. The estimator was prompt and professional and we were given a detailed written estimate. During the walk thru of our yard, the estimator used spray paint to show the placement of the fence. The day of the install, the workers arrived as promised and were polite/professional and worked at a steady pace to install my fence. The fence looks amazing after several years of heavy winds, snow & ice and extreme heat. It is very easy to keep clean (hose it down) and requires no maintenance). We were extremely happy with the process and will have them back as we look to install gates and additional fencing around the perimeter of our property.

Overall I am very pleased with the experience. The salesman was very low pressure, which i appreciated significantly. The job was done at the beginning of the time frame estimate i was given. The final product looks wonderful. I was especially pleased that they hauled away the old fencing material. My only complaint is that I had asked to be called before the instal began because I have a dog that can be very aggressive and did not want a bite incident, but this was not done. Instead when i came home the installer was at my home and doing the work - thank God my dog behaved. I would use company again and am very happy with my new fence.

Pros: *Fence and gate are lovely and exactly what we asked for *Price is reasonable *We were told this is the only place in our market to get custom sized fencing and gates Cons: *After four business days, there was no response to my website inquiry for a quote. When I called, I was told that they never received my message. *When I called, I went through a strange phone routing system that told me to leave my name at the tone while the it attempted to locate someone to assist me. *Once I got through, there were so many people talking in the background that the receptionist couldn't hear me. *Estimator was one hour early. *Estimator told us he came in from SLC to help his friend because they were so busy. *Estimator was put off by my questions related to use of subcontracts, liability insurance, etc. He said that no one had ever asked him so many questions. When he spoke to my husband, he kept asking him if he should check with "the boss." *Estimator was annoyed when I asked if his company offers a discount for cash payments. Some companies offer these discounts so that they don't have to pay the bank's credit card processing fee. *Estimator was not able to give me any idea of when they might be able to start work. *I heard nothing back a week and a half after giving him a check, so I called to see when I could get on the schedule. Once again, I muddled my way through the phone system and left two voice mail messages. over the course of two business days. *When I finally received a call back, I could not hear the scheduler due to background noise. Work was scheduled for three weeks out. *Even though the estimator took measurements, a second person was sent to take them again a few days ago. *Workers came the same day to install the fence and posts. They left without saying a word. We had no idea if they were coming back and when. *Three days later I phoned the office for an update. The receptionist had no idea what was going on. She asked me for the workers names and I wasn't able to provide that information because they didn't talk to us. She told me that it would be completed by the originally stated day. *Today I received a voice mail message at work stating that their workers finished a job early and wanted to know if I was available the next day. I called back about an hour later and was told that the workers were already at my home. *My husband said the workers were leaving right when he arrived home from work. Once again, they never said a word and never asked for payment. I'll put the check in the mail tomorrow. It appears that this business is completely overwhelmed by their work load. They need a good project manager and office manager. If you don't mind chaos and unprofessionalism, the product is great. 7/14/11 Update: I contacted SW Vinyl two weeks after making final payment to see why my check had not cleared. I was told that they received the check, that they had a copy of it, and it was in processing. The next day I received a call from a Home Depot store auditor. I was told that I needed to issue them a check for payment on my account because I accidentally made it out to SW Vinyl. I told the HD employee that I don't have an account at Home Depot and that I have never been in that particular store. After some research, I determined that someone at SWV took my check to HD, asked them to apply some of the funds to their account, and took the rest in cash. When HD did their weekly audit, they ran across my check made out the SW Vinyl. They thought that I had lost it in their store and shredded it. Now they are asking me to issue them a new check made out to Home Depot. That is not going to happen. HD should have never accepted a check made out to SW Vinyl in the first place. They can reverse the payment on that person's account. When I questioned SWV, I received a rambling voice mail from a man claiming to be the owner. He apologized for not calling to give us a heads up on this. He said repeatedly that he was catching a flight and would come to see us in August when things slow down, so that he could photograph the job. That's not going to happen either. I contacted my bank to stop payment on the check and that cost me $20. Don't do business with SW Vinyl. It's just not worth the hassle.