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Southwest Roofing

Roofing, Skylights, Home and Garage Organization,

About us

Family owned & operated. Additional email - thomas.nordstrand@yahoo.com. Additional DBAs - Southwest Design Build Contractors. Thomas Nordstrand grew up in west Texas and was brought up in a military family. Thomas became an Army officer in 1984. In 1989, Thomas earned his Bachelor's degree from the University of Texas at El Paso majoring in Finance and Marketing. From 1989 to 1997 he worked in Los Angeles, Austin and Albuquerque in various capacities as a regional manager for a hamburger chain and also a convenience store chain. In 1997, Thomas earned his Master in Business Administration from the University of New Mexico majoring in Production Operations Management. Upon completion of his MBA he went to work for Intel Corporation and worked in the purchasing and sales departments. In 2000, while working at Intel he returned to UNM to work on his Master of Engineering degree concentrating in Structural engineering. In 2004 Thomas started Southwest Roofing and has been the owner since that time.

Business highlights

20 years of trusted experience

Services we offer

Residential & Commercial Construction - Roofing & Decks.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.5147 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
6%
3
9%
2
1%
1
8%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.6
responsiveness
4.4
punctuality
4.5
Showing 1-25 of 147 reviews

Kenneth B.
09/2019
5.0
roofing
  + -1 more
Tom is excellent to work with and addressed all of my concerns in a very professional manner. Has good communication and did an excellent job that looks great. would recommend and use again with no worries. He also had the best price.
Description of Work: Complete roof on house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,600

Nancy H.
02/2018
5.0
roofing
  + -1 more
I contacted Tom by phone. An appointment was made and he came. He was very through and explained every thing in understandable detail. The work was performed in a timely manner. The workers were very nice and everything was cleaned up as promised. I am very happy with my new roof. The materials are high quality and I was able to select my color. I would recommend this business to anyone.
Description of Work: Total removal and replacement of hail-damaged roof and small repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Janice L.
10/2017
5.0
roofing
  + -1 more
It was fine. I felt like he was very honest. He was on time and I appreciated that.
Description of Work: Big Deal for $99 for a roof inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Jerry L.
09/2017
5.0
roofing
  + -1 more
Slow to respond but professional and high quality work.
Description of Work: Replace several wind damaged shingles.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Janice L.
08/2017
5.0
roofing
  + -1 more
Excellent . Service provider provided honest feedback regarding condition of roof and provided photographs.
Description of Work: Roof inspection

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Elizabeth A F.
07/2017
3.0
roofing
  + -1 more
They arrived on 6/28; stating they would call/text when they were on their way. It was within the allotted time. The young man who came was very polite and respectful. After inspecting the roof, he notified me he had sealed a couple of holes and I had over 50 shingles missing. He also explained the shingles I had were not meant for heavy winds and there is a better product. He went on to explain his company uses 6 staples rather than 3 and explained the products they used to seal the roof to avoid any water damage. At this point, I asked about repairing the roof and he advised it would be better to replace it with the higher quality shingles. I asked for an estimate on the cost for replacement. at that time, he took measurements, called a supervisor and provided me with a rough estimate. He stated ~as this is the 4th of July weekend~ his supervisor was on vacation; however, he would get me a written estimate by end of the following week. Almost a month later, I have not received an estimate nor have they made any attempt to communicate with me. This is a big negative for me - especially with monsoon season approaching!!! I was going to have thenm install a $6k roof on my home and they don't have the courtesy to even get back to me?? I will choose someone else who is more respectful of my time and deserves to have my business.
Description of Work: They were to perform a roof inspection, seal any holes and provide estimates for repair.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$99

Steven B.
07/2017
1.0
roofing
  + -1 more
Paid my 99.00, communicated with vendor several times but when i was ready to schedule he simply stopped responding to my calls. Left four voicemails with no response. Left email message and still no response. Finally got frustrated enough that I had to go to Angies List for a refund.
Description of Work: Responded to Angies List offer to have roof inspected.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$99

Therese W.
07/2017
5.0
roofing
  + -1 more
Excellent service, explianed what he was doing, quick and efficient.
Description of Work: Roof maintenance including sealing penetrations

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Darlene N.
07/2017
4.0
roofing
  + -1 more
Said roof was good, caulked extrusions. Only issue was they forgot my appointment and I had to call and remind them. They immediate came over and were wonderful.
Description of Work: Annual inspection of flat roof, caulking of extrusions

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$99

Dorothy B.
06/2017
5.0
roofing
  + -1 more
The arrived when expected and very efficiently inspected and made minor repairs and declared our roof to be in really good condition. I really appreciated their honesty and did not feel like they were there just to sell me a new roof when I did not need one. I would definitely use them again.
Description of Work: Roof inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Allen I.
06/2017
5.0
roofing
  + -1 more
Southwest Roofing did a great job doing an inspection, and coating the penetrations with UV protection. In addition, he did a comprehensive inspection of the roof area over my garage, including removing many roof tiles, and showing me the condition of the roof underneath. We never found any evidence of roof issues which would lead to the leakage in the garage, but he gave me a warranty anyway.
Description of Work: I was due for a roof inspection, and I knew I had some issues with leaking over the garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Margo T.
06/2017
1.0
roofing
  + -1 more
They never contacted me, so I can't give an opinion on their workmanship, but I am extremely disappointed not to have received the courtesy of a phone call or email.
Description of Work: This was for roofing - inspection and maintenance work. I was asked to supply 3 dates initially, which I did, all in May. No response. I wrote to them and still received no response. They took my money and never even contacted me, much less performed any service. Very shoddy customer service!

Rating CategoryRating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$99

Robert G.
05/2017
5.0
roofing
  + -1 more
On time, reasonable, efficient, great attitude.
Description of Work: Roof inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Georgianne H.
05/2017
5.0
roofing
  + -1 more
was very courteous and helpful. provided good information.
Description of Work: Roof inspection and maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Keith K.
05/2017
1.0
roofing
  + -1 more
Over a month passed after purchasing the $99 roof maintenance package before I was contacted. He apologized for the delay stating how crazy business was due to the special being advertised and then set up an appointment for the following Friday. I called to verify the time of the appointment because they had not called me to do the same. I got no answer. I took the whole day off from work and, of course, no one called and no one showed up. I called to see what happened and got no answer and no return call. So, in the end, I lost a personal vacation day from work and $99. No, I do not recommend.
Description of Work: I bought the $99 roof maintenance package.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$99

Debra D.
05/2017
5.0
roofing
  + -1 more
All cracks, crevices were sealed and a very thorough inspection was done. I was shown what to keep an eye out for in the future with a rough estimate of the cost. Very professional; friendly service with a smile.
Description of Work: Roof maintenance and eye for what might be coming down the road.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Richard V.
05/2017
3.0
roofing
  + -1 more
He had to be reminded about our initial paid appointment and did not show for the agreed job appointment.
Description of Work: Roof repair

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
punctuality
1.0


Kathryn M.
04/2017
5.0
roofing
  + -1 more
Very pleased. Inspection done, photos taken to show roof condition; some cracks filled as needed.
Description of Work: Just an overall roof inspection and point maintenance very

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Madie L.
04/2017
5.0
roofing
  + -1 more
It was a very good deal and they did a great job. It was a minor thing, I called them in response to a home inspection where I needed some minor repairs to my roof. They were timely, professional and did a good job. I would definitely refer them to a friend of family.
Description of Work: They sealed my ducts on the roof and did an inspection. They also cleared off some debris.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Joe B.
04/2017
5.0
roofing
  + -1 more
Tom was punctual, inspected our roof and applied sealer to the spots that appeared problematic. He took time to educated me regarding roof maintenance and repair. I was thankful that he didn't try to sell me unnecessary service and gave me information that will save me money in the future.
Description of Work: Roof Maintenance

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen R.
04/2017
5.0
roofing
  + -1 more
It went extremely well. I have kept their card in case I run in to any roofing issues in the future.
Description of Work: They did a roof inspection and some minor repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Jason D.
04/2017
5.0
roofing
  + -1 more
Went well, he gave me good maintenance advice and was very professional.
Description of Work: Roof inspection /maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Deb R.
03/2017
1.0
roofing
  + -1 more
DO NOT spend money on this vendor. I paid for a service I did not get. I contacted the vendor multiple times, no one answered or called back. I basically lost my $99.
Description of Work: Roof inspection

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$99

Tamara B.
03/2017
3.0
roofing
  + -1 more
The initial appointment to look at the roof was rescheduled several times. When Southwest Roofing finally came out, we were told the product we had initially used was wrong. The person who did the evaluation stated he would have to research the product we had used because the cost of repair would be much higher if he could not remove the product. He stated we could ask Angie's List for a refund since he did no repair work, or that he could apply a credit towards the work for his portion of the fee we had already paid. We never heard from him again (no answer on his research, no estimate on a repair). We were able to get a refund from Angie's list.
Description of Work: We have a flat membrane roof. We have 2 areas where the roof is leaking. We used the membrane repair product available at Lowe's/Home Depot but the leaks returned. We needed a better repair for these areas.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Catherine W.
03/2017
5.0
roofing, skylights
  + 0 more
slow initial response but after that no problems.
Description of Work: Maintenance on 15 to 20 year old metal roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$650

Contact information

PO Box 91146, Albuquerque, NM 87114


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Skylights,
Home and Garage Organization,
Decks and Porches

FAQ

Southwest Roofing is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Southwest Roofing accepts the following forms of payment: Check
Yes, Southwest Roofing offers free project estimates.
No, Southwest Roofing does not offer eco-friendly accreditations.
No, Southwest Roofing does not offer a senior discount.
No, Southwest Roofing does not offer emergency services.
Yes, Southwest Roofing offers warranties.
Southwest Roofing offers the following services: Residential & Commercial Construction - Roofing & Decks.

Contact information

PO Box 91146, Albuquerque, NM 87114


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM