Description of Work: I HAVE A WHOLE HOME WARRANTY PROGRAM WITH SEARS AND I CALLED THEM OUT ON A PROBLEM WITH OUR GARAGE DOOR. IT WAS NOT CLOSING SMOOTHLY. THE TECHNICIAN, ADAM, DETERMINED THAT THE TORSION BAR THAT CONTAINED THE SUPPORT SPRINGS WAS FAULTY AND ONE OF THE TWO SPRINGS WAS BROKEN. HE REPLACED THE WHOLE UNIT AND INSTALLED ROLLERS WITH BALL BEARINGS AND TEFLON WHEELS AND THE DOOR UNIT IS WORKING BETTER.
Rating Category
Rating out of 5
Yes, I recommend this pro
Steve N.
04/2016
4.0
appliance repair
 + -1 more
unknown
Description of Work: Repaired LG washing machine
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$300
Perly D B.
01/2015
4.0
appliance repair
 + -1 more
They were timely. They are there within a week. They gave me an estimate on a two-year old Maytag which was two-thirds of the cost of the new machine washing. The service was $79 and the repair estimate was $360.
Description of Work: I have used Sears for appliance repair. They serviced a washing machine for me.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$79
Louella K.
07/2013
3.0
siding
 + -1 more
They were pretty good. Their quote was too pricey though.
Description of Work: I got a quote from Sears for a siding project.
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
4.0
punctuality
3.0
ROBERT D.
02/2013
5.0
carpet cleaners
 + -1 more
did a great job. made 25 year old carpet look and feel like new
Description of Work: carpet cleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Dave R.
10/2012
5.0
appliance repair
 + -1 more
The technicians that came were wonderful. They explained everything. They seemed very trustworthy. I had no problems with the technicians. They were dependable and pleasant to have in my home. They make the prices so that it is less than getting a new washer but not much but that is what everybody is so I was not happy with the price but it's the same thing everywhere else.
Description of Work: My washer was leaking and also there were two brackets that hold the tub in place that were broken so Sears replaced those.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Mary T.
07/2012
4.0
appliance repair, garage doors, small appliance repair
 + 1 more
Performed lube job, was paid and left.
Description of Work: Lubricated door track
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$140
MAGGIE M.
07/2012
4.0
appliance repair
 + -1 more
For the washer call I purchased the annual maintenance policy which was well worth it in this case. The Technician was professional and perfored to our satisfaction with the exception of the first call when he missed the defective board problem. Perhaps that was not his fault and the boards were weak but not yet failed according to their diagnostic equipment. Overall we were pretty satisfied with the service, ease of scheduling, response and professionalism.
Description of Work: I've actually had four service functions performed, 1. our gas oven control board would not display time. Technician trouble shot the board and gave us the answer that the board was shot and it was not longer available.2. Our oven would not ignite. Determined the ignitor was defective. The cost for Sears to replace motivated me to purchse the igniter from another source and install myself. Works fine.3. Our washer would quit showing an error code that the pressure was too low. Technician wiggled a few wires an pronounced it fixed. Worked a few days and then required a return call from technician who discovered some bad boards. When boards arrived one of them was DOA. This required a reorder and a return visit by the technician. Washer has worked flawlessly ever since. 4. Preventive maintenance on our dryer. The tech was here so why not.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Pecolia S.
05/2012
5.0
siding
 + -1 more
Joi was great. She was very patient and gave me excellent advice and information. This was such a good experience--everything was fantastic.
Description of Work: I asked them for an estimate for siding my home.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marcus L.
04/2012
5.0
garage doors
 + -1 more
We had used them over the years. We liked what the fellow had to say in the presentation and the price was good too. They were great.
Description of Work: They did one garage door. They replaced it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ginny M.
02/2012
5.0
appliance repair
 + -1 more
He did a good job, and I would call them again.
Description of Work: I used Sears to repair the oven because we still had the warranty. He had to replace a large part in the oven.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Sandra G.
02/2012
5.0
appliance repair, appliance sales
 + 0 more
I'm very happy with them. I had a problem with my refrigerator and they gave me a brand new one.
Description of Work: I purchased a refrigerator from Sears.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara H.
01/2012
5.0
appliance sales
 + -1 more
I bought a washing machine at Sears just after the holidays and it was installed yesterday. I was impressed at how quickly I was able to buy it; sometimes at big stores it's a challenge just to get help, then a grueling paperwork process. Here it was fast and efficient, and the saleswoman reminded me of a city rebate for this washer, offering copies of the necessary forms. Installation also went smoothly. I was called at the end of my two-hour window appointment when Sears let me know that the installers were running over an hour late. That was unfortunate but not a big deal for me, and I appreciated being notified in advance of the end of the window. The installers were very helpful and efficient, and I now have what looks like a good budget HE washer with very little hassle.
Description of Work: Purchase and installation of a washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Dolores G.
10/2011
5.0
carpet cleaners
 + -1 more
They are very professional and friendly. I thought for what they did the cost was reasonable. It was a very good job.
Description of Work: Sears cleaned my carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Jake P.
09/2011
4.0
appliance repair
 + -1 more
1st visit was to assess the issue. It was determined that the machine needed a rebuild (full tub replacement). The repair person ordered the parts and said they should arrive the following Thursday (they did). He scheduled time to do the work for the day after the parts arrived (Friday). He arrived on time, was very professional. He replaced the tub. I noticed a whining/rubbing sound the next few times I used the machine, so I called them back to look at it. The same person returned to evaluate the issue. He said it would probaly go away within a month. I stated that I wanted that documented because if it gets worse I wanted it known that they had done the original work and I was concerned around the noise the machine was making that it did not make before. That's where it currently stands. I am disappointed, that after 2 years the machine would require a rebuild. I used the machine once a week for 2-3 loads so there has not been excessive use on the machine. The part that went out has a 10 year warranty - That's was good becaue otherwise it would have cost the price of the machine again to repair it. I expect the issue to come back. I will not buy a Kenmore product again.
Description of Work: Washer Repair (Kenmore) - The machine part (tub) was under warranty. I had also purchased an extended warranty. The machine is 2 years old.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John D.
08/2011
5.0
appliance repair
 + -1 more
They are an excellent company, and I like their punctuality, honesty and good quality of service. They are off the charts. I would rate them highly and would use them again in the future.
Description of Work: I always use Sears for appliance repair. The last time around, they fixed a washing machine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Mary T.
06/2011
5.0
appliance repair
 + -1 more
I called a general Sears number for repairs, and they sent a person over. The guy was good and nice to have around. The work was covered by warranty. I would rate them highly.
Description of Work: I used Sears for appliance repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Paul W.
11/2010
5.0
appliance repair
 + -1 more
I had a very good mechanic and he did a very good job. I have been fortunate to have a very good center out here. My husband knew what it was. It didn't take him anytime to replace the part and get it going. My overall experience was excellent. The price was reasonable and I don't think I could get it any cheaper. Every time I've had somebody just to come out I've paid over $100 so I think what I paid for a repair was reasonable, but the washer is definitely not new however it has done a fine job all along. He was very punctual. He was very professional and he immediately knew what he to do and did it very fast.
Description of Work: I had bought my washing machine from Sears and got it repaired from them in September. It was something to do with the agitator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Lesley M.
11/2010
4.0
carpet cleaners, appliance sales
 + 0 more
Overall it went well. The staff were prompt, efficient and pleasant. I would use them again.
Description of Work: I had my carpets cleaned in the Spring and needed to have them come again in October to re-clean trafficked areas that remained soiled. I purchased a Kenmore vacuum cleaner in October. The sales staff were excellent.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Keith D.
01/2010
4.0
air duct cleaning
 + -1 more
Overall, it was a good experience. I have asthma and noticed a difference in the quality of air in the house after having the air ducts cleaned. I thought the cost/price was to high for this type of service, but it is pretty much a service industry standard . I went went with Sears because of their reputation for quality service.
Description of Work: A 2 man crew came out and gave me an estimate and then cleaned 14 air ducts. Allegadely, they could not clean an area between the swamp cooler and the furnace air duct due to the way the house was constructed? I will research this issue before ever having the air ducts cleaned again to validate that assumption?
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$330.26
Keith D.
01/2010
5.0
carpet cleaners
 + -1 more
The lead worked Andrew Aguilar did most of the work and did an "excellent" job! We custom built our house several years ago and installed expensive upgraded carpet and thick padding. The carpet now looks better and is actually cleaner than when we moved in. I have asthma and noticed the difference within 1-2 hours. My advice is that with asthma or any lung disease you should have all your carpets cleaned immediately after moving into a new house due to the construction debris and dust that is left in all the carpets! It would be nice if all builders provided this service, but they do not. Usually they sweep the carpets but that really does nothing.
Description of Work: A 2 man crew cleaned the carpet areas in our 2 story house plus various upholstery. They moved furnature when it needed to be moved. They used special cleaning solution on stains and/or spots as needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$208.11
07/2006
5.0
carpet cleaners
 + -1 more
I LIKED HOW PROFESSIONAL THEIR EMPLOYEES ARE. THEY MADE SURE THAT THEY MOVED ALL THE FURNITURE. I ,KNOW NOT EVERY COMPANY WILL DO THAT. I AM VERY HAPPY AND WOULD DEFINITELY HIRE THEM IN THE FUTURE.
Description of Work: THEY SHAMPOOED AND CLEANED THE CARPETS IN TWO ROOMS.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
07/2006
4.0
carpet cleaners
 + -1 more
THEY DID AN OVERALL GOOD JOB. THEY TOOK ABOUT FIVE HOURS AND REALLY FOCUSED ON ALL OF THE SPOTS IN THE CARPET. THEY GOT EVERY SINGLE STAIN OUT BEFORE THEY WERE DONE.
Description of Work: THEY CAME AND CLEANED ALL OF THE CARPETS IN THE HOUSE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Carpet Cleaning,
Appliance Sales and Installation,
Garage Doors,
Siding,
Air Duct Cleaning,
Appliance Repair - Small,
Dryer Vent Cleaning,
Floor Cleaning and Waxing,
Water & Smoke Damage,
Upholstery Cleaning,
Hardwood Flooring Sales and Installation
FAQ
Sears is currently rated 4.7 overall out of 5.
No, Sears does not offer free project estimates.
No, Sears does not offer eco-friendly accreditations.
No, Sears does not offer a senior discount.
No, Sears does not offer emergency services.
No, Sears does not offer warranties.
Sears offers the following services: Carpet cleaning, upholstery cleaning, tile & grout cleaning, air duct cleaning, & water extraction