SANDIA COMPUTERS

On May 7, 2012 I took my HP laptop to this company because I had been having problems with it not shutting down properly and was receiving error messages and BSD (blue screen of death) errors. I had also been having problems with excessively slow start ups. I was told it would be 5 to 10 days for the diagnostics and work. On May 15, 2012 I received a call that they wanted to talk about my computer more. I went to the store and spoke with the technician. He stated he could not replicate any shut down problems. He asked how I had the computer setup at home. I explained I had two external drives hooked up to the system. He told me to unplug the extra drives when I started up the computer to solve the start up problems. I found this odd because I had the drives hooked up for a long time and only recently had started have problems with the start up of the computer. The technician also discussed changing my Anti-Virus software from the Norton program I already had to a new program, Bit Defender. Iagreed to the change and their Tune-up package. On May 19, 2012 I called at about 3 PM ( an hour before closing) to check on my computer and was told that they had received several "Priority projects" and that my computer wouldn't be ready until May 21, 2012. I called May 21, 2012 at about 4 PM (an hour before closing) and spoke with the Service Manager. He stated that the computer was not ready. He further gave a lot of excuses about editing the registry line by line. He said it would be ready at 10 AM the nest morning. When I arrived to pick up my computer I was treated very coldly by the staff. I picked up the computer and left. The first thing I noted upon opening the laptop was numerous sticky/grimey fingerprints and smudges on the display screen. I looked at the documentation for the "repair" and noted that the technician had " Stressed system for two hours and system did not shut down." He obviously did not understand the problem was that when I wanted to shut down the computer it would not even though His notes indicated as the problem " System will not always shut down or boot correctly." When I returned home I found I still had startup problems, there was no change in performance (even with their "Tune- Up" ), and I still had the shut down problem. I was without my laptop for sixteen (16) days only to have the same problems. I would suggest going almost anywhere else for computer repair.

AWFUL!!! I have written GURU STU several eMails over this long elapsed time, HOWEVER, have HAD NO response to my querys. I will never even call them as requested below. They provided poor service at the time of Sale. I did not need further aggrevation or expense from them. I only returned for service in 2009 because the computer had failed---DID NOT WORK!!! Finally getting a working computer was finally done ONE MONTH from purchase. I would not buy the simplest of computer gear from Sandia Computers.

See above.

a wasted trip of petro, even in a prius

I think we were overcharged. Their advertisement claims that they are a "mom and pop, hand holding" type business, but they sure didn't hold our hands after they got out money. The guy I talked to on the phone while trying to access our old information didn't give me much detail on how to retrieve it. Needless to say, I've lost everything we had on file.

Normal service turnaround at this time was 13 days, but they worked with me to get this done quickly. After the manufacturer (FINALLY) delivered the hard drive, they had everything completely restored within a couple of hours. I was charged for two hours of labor, which I didn't mind at all.

THEY DID A FAST JOB. BUT IN THE PROCESS, THEY ERASED ALL OF MY E-MAIL AND ALL OF MY FAVORITE BOOKMARKS. THEY MADE ABSOLUTELY NO MOVE TO FIX THEIR MISTAKES.

THERE WERE LOTS PROBLEMS WITH THIS RIGHT FROM THE START. I THINK I HAD TO TAKE IT BACK TO THEM FIVE TIMES BEFORE THEY GOT IT RIGHT. IT KEPT OVERHEATING, AND THE THING JUST KEPT SCREWING UP.