RP Mechanical and Refrigeration

unknown

unknown

1. took five trips to complete work 2. tub still leaks. 3. tried to charge me for Saturday appt. when they were late on Friday 4. Owner has horrible customer service skills 5. Left dirty hand prints on freshly painted walls, stains on carpet and big hole in my wall. I want everyone who thinks about using this company to know about poor workmanship and lousy customer service

We have a home warranty plan and they dispatched our claim to RP Mechanical (we paid just our co-pay, $350 was the amount billed). We made contact with them the same day as our claim was opened, and made an appt for them to come the next day. The tech was on time, and went to work figuring out the problem of our swamp cooler not cooling. He found the pump was bad, and went about replacing it. He needed a part, and went to Home Depot to get it. When he was finished, he told us what he had done, and assured us it was working fine now. The next couple of days were cooler, and we didn't use the cooling system. About 4 days after the service was completed, we realized we still had an issue... it still was not cooling. Called them back (had to call the home warranty company, who called them), and they said they could come in 2 days, between 8 and 10am. We got a call at about 9am that day from the office person, who told us the tech was running late and he'd be here between 10 & 12, but closer to 10am. 12p came and went, and we got another call around 12:30p, telling us he was still stuck on another job, and he'd call when he was on his way. Anyway, he finally called and arrived around 4:30pm. Since we work from home, it wasn't a big deal really. He found the problem, a hose that was not connected properly (must have not connected it properly on the previous visit), and it was fixed. We did verify this time that the cooling was really working before he left. I called them back after this to winterize our swamp cooler and check out the furnace for winter. They had a special, $69, and did everything they should. The tech was a little late again, but very professional and got the job done.

They were fast, efficient and came at the beginning of the time frame they gave me. They were friendly, tidy and neat. I got a great deal on the toilet. I had to get a special made toilet due to arthritis and I have a great flush system. It was worth the money. I was able to order the toilet and pay for it over the phone. They really want to be your plumbing company. If they say they will call you back they WILL call you back.

unknown

RP installed AC in my home in December, came back in April to finish with freon. When AC installed there was a malfunction in the blower - it would start for 3 seconds, turn off and then turn on for cycle. Called to report, an employee was sent out - and was told that's just how it works. When manager came in April to finish job - he said that it was not working right and fixed it. In converting from cooler to AC, they removed the control from hallway wall, but did not cover up open electrical box. After the April visit I was promised they would return to remove cooler from rooftop and cover hole in hall wall. They never returned and I purchased cover myself at hardware store. I called this week to ask them to come remove cooler from roof. The office person told me today, first thing in the morning. 1:00PM they are not here. I called office, she was surprised they had not come. Any time I have been promised the crew would arrive - they are late and when they arrive, do not have the correct supplies with them or do not have enough men to do the job. Canceled one visit because it was going to rain - really? in this drought - it did not rain. One visit I was given a long story about one of the employees who had to leave the job, because he was having trouble with his wife. They did not complete the job on that day. The manager spends a lot of time talking to me about his family, his house, the work he is doing on his house, all the things he sees that has been installed wrong in my house. After, if, I get this cooler off the roof, I will not call them again. They were initially referred to me for furnace repair through my home warranty company. If the home warranty company refers them again - I will have to tell them I refuse to have this company in my home again.