ROYBAL POOL COVERS

After purchasing my home the automatic pool cover broke, so I went onlne to find a local company to repair it. Royal came out to look at the cover and estimated a replacement would actually be the most cost effective way to go. I picked out a color (blue) and the pool cover was installed. Immediately I noticed problems with the new cover i.e. it?didn't close all the way, corners already looked worn, the left side always stuck when closing, cover?end had no bumper and the?material was thin and cheaply made. ?It was such a disappointment that I even asked for my old pool cover back but was told they were already using it to cover hay bails on their farm. Since then I've had nothing but issues with the new pool cover ie torn corners, incurred?additional cost of a new bumper and wheels just to get it to close and the inferior?material is already worn.? I've spoken with Roybal on several occasions and was told they dont have much of a?warranty, so I was basically out of luck. They recommended I call another pool company in town to try and rectify?their shoddy installation.? Roybal does not stand behind their products or service and I would highly?NOT recommend them to anyone in Albuquerque.?

After purchasing my home the automatic pool cover broke, so I went onlne to find a local company to repair it. Royal came out to look at the cover and estimated a replacement would actually be the most cost effective way to go. I picked out a color (blue) and the pool cover was installed. Immediately I noticed problems with the new cover i.e. it didn't close all the way, corners already looked worn, the left side always stuck when closing, cover end had no bumper and the material was thin and cheaply made. It was such a disappointment that I even asked for my old pool cover back but was told they were already using it to cover hay bails on their farm. Since then I've had nothing but issues with the new pool cover ie torn corners, incurred additional cost of a new bumper and wheels just to get it to close and the inferior material is already worn. I've spoken with Roybal on several occasions and was told they dont have much of a warranty, so I was basically out of luck. They recommended I call another pool company in town to try and rectify their shoddy installation. Roybal does not stand behind their products or service and I would highly NOT recommend them to anyone in Albuquerque.

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I called them about a broken pulley rope and Mike and his assistant came out to survey the cover. The rope was indeed broken but my existing cover had been in use for about 7 years and was frayed on the edges. They recommended replacing the cover which I agreed to. They measured the area and my wife I selected the fabric color. They ordered the cover and I think it came in ~ 2 weeks later. They came back and did the removal of existing cover and replaced with the new one and it's been working great. Highly recommend them.

The original mechanism was installed when the pool was built, nearly 40 years ago and had become nearly impossible to use. It required 2 or more people, on their hands and knees, pushing, pulling, tugging, replacing sheer pins, etc. just to get it open or to get it closed. As a result, we opened it once a year and closed it once a year instead of every time we used the pool. Roybal installed a new key-operated mechanism, with clutch rather than sheer pins, which can be operated standing up and replaced the tracks for the cover. The pool cover itself had been replaced every few years, but the new one seems to be much better quality than the previous ones. The system now works wonderfully with one hand. When I complained about the filth of the box that the pool cover rolls into when open, Mike Roybal suggested a different company who could replace the old rotten wood box with cement and changed their installation schedule to accommodate my hiring that company to build the cement box. He, honestly told me that they could sell me a plastic one but he didn't think it was worth the money. He, also, made helpful suggestions about things I could do to help keep leaves and pine needles out of the box. And before he installed the key part of the mechanism he evaluated the places it could go and asked me to try them and tell him which I preferred. Twice they changed their schedule to accommodate additional work I needed to have done. The first time was when I asked whether I had to get the deck work done before or after they finished their work. They said it should be done first and cheerfully agreed to wait to start their installation until I had all of the deck work completed. And we had to wait many weeks before that contractor had time to do my work. All delays were because of additional work I had done by other contractors and from delays by those contractors. Roybal cheerfully accepted all delays and rescheduled their work as needed.

Company will take your money but they will not stand behind there services Pool cover was installed in correctly, and they do not care

THEY DO REALLY GOOD WORK. HE WORKS HARD FOR EVERYONE AND ENJOYS HIS WORK. HE ALWAYS TREATS ME WELL AND MAKES SURE I AM COMPLETELY SATISFIED WITH HIS WORK BEFORE HE CALLS IT A DAY.