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RMS Services LLC

Heating and Air Conditioning, Water Heaters

About us

Family owned and operated since 2004 with over 20 years of experience. We replace and service heating and cooling systems in the home and business. RMS Services repairs and installs furnaces, refrigerated air, evaporative coolers, heat pumps, radiant heating, boilers, mini-split systems, water heaters, tankless water heaters, and sheet metal fabrication. We make sure you are comfortable all year round.

Business highlights

20 years of trusted experience

Services we offer

Repair and installation of furnaces, refrigerated air, evaporative coolers, boilers, radiant heating, water heaters,tankles water heaters, heat pumps, min-split systems, and duct system/sheet metal fabrication. RMS Services works on both residential and commercial. We offer free estimates and are licensed, bonded, and insured.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.825 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
0%
3
0%
2
0%
1
4%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.8
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 25 reviews

Sydney S.
08/2019
5.0
heating & air conditioning/hvac
  + -1 more
Scott is excellent. He is thorough, professional and extremely knowledgeable. His workers are also excellent. Our project was completed in a timely fashion. We would definitely hire him again.
Description of Work: Replace two air conditioners.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Benjamin & Carol S.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Office staff personable and professional; same with service team that came to annually check our furnace, A/C and tankless hot-water systems. Price seemed competitive. Polite, explained what they were doing, answered questions, gave options without pressure, and made sure work site was returned to pre-work condition.
Description of Work: Annual service of HVAC system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia C.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
New A/C Heater unit installed along with some replacement of some extensive duct work. All the folks there are fine to work with.
Description of Work: A/C Heater Package Unit Installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

George A.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
Seems to have done a good job. Got in and out promptly. Cleaned up well.
Description of Work: Swamp cooler replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,950

Renee R.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
RMS Services was very responsive and friendly. Office staff is courteous and fit me in to the schedule very quickly. Excellent work at fair prices. We’ve used them several times now and highly recommend them to family and friends.
Description of Work: Add cooling unit and furnace repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Noah P.
01/2018
1.0
heating & air conditioning/hvac
  + -1 more
Don't let them fool you! I was quoted a price of $95 with a 5% discount for being an Angies list customer. They didn't mention that its $95 plus labor. I ended up paying 50% more than what I was quoted for a half hour furnace job. The installers were great and very professional, but I would not hire again because I can't trust the price they quote over the phone.
Description of Work: I needed my furnace turned on.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$147

Response from RMS Services LLC
Hello [Member Name Removed], I am sorry that you feel that you were misguided by our quote and actual charge. The quote you were told over the phone was $95 to diagnose plus labor and/or parts to fix any problems found with a 5% discount. We double checked with our office manager to make sure that is what was quoted, she confirmed. Our technician diagnosed an intermittent no heat complaint, which is where the $95 charge to diagnose occurred. The technician then proceeded to correct the problem, which is where the labor charge occurred(around $45). Somewhere there was a misunderstanding on the quote. When you explained to our technician what you believed to be an over charge, he offered to discount the overall charge. You did not except his offer and explained to him that you would be giving us a bad review on Angie's List due to the over charge. We DID try to correct the problem with the charge before leaving the job but you refused any amendment. Again, I believe there was a misunderstanding from customer, office manager, to technician. We are glad that you thought our technicians were professional and provided great work, as stated in your review. I am sorry we could not come to a resolution with the overall charge, even though our technician tried. We are not in the business of over charging our customers and pride ourself in great customer service, technical service, and reasonable prices. Our customers have been with us for many years due to our promise of reasonable prices, guarantee of labor, and proficiency and efficiency of our technicians. Thank you for your business, RMS Services, LLC

Gwinn H.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great job best price beautiful installation.
Description of Work: New mini split installed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,250

Response from RMS Services LLC
Hello, Thank you for taking the time to give us a positive review. We appreciate your time! We are so glad that you are pleased with the install of your new mini-split system. We value your opinion and your business! We are happy to add you to our RMS Service's Customer family. Please let us know if there is anything else we can do for you. Thank you, Selena RMS Services, LLC

Howard R.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Overall, very well. One A/C unit froze up, the other had a Freon leak. Both were fixed to get the units up and running again; however, a full service and Freon change out will be needed as it hasn't been down in many years.
Description of Work: The A/C was not blowing cold and would work intermittently. Although they didn't have time to perform a complete service due to accommodating a same day request, they found several issues and fix them to get the system up and running.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Response from RMS Services LLC
Mr. [Member Name Removed], Thank you for taking the time to give us a positive review. I am glad our techs were able to get out to your no cool on a hot summer day and fix the problems that were found. We really appreciate your business and hope to hear from you soon to schedule the maintenance needed for the freon charge. Please give our office a call at 505-345-1999. Thank you again, Selena and RMS Services.

Charles B.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
They did a lot for $250.
Description of Work: I used RMS Services. They are HVAC people. They tuned up my air conditioner and replaced some parts including a thermostat and capacitor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from RMS Services LLC
Hello, I am glad that our techs were able to make it out and tune up your AC. Thank you for review, we appreciate your time and business. Sincerely, Selena RMS Services, LLC

Charles B.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
I met Scott and his assistant for the first time today. They were both very friendly, informative and professional in the servicing of my air conditioner. He went above and beyond to inform me about our system and he is a true gentleman. The price was extremely fair.
Description of Work: Refrigerated Air Conditioner Tune-up and repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RMS Services LLC
Mr. [Member Name Removed], Thank you for taking the time to give us a review. We are so glad that RMS Services met your expectations and that Scott provided the service that you needed. We appreciate your business! Thank you, Selena and RMS Services

Lori M.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
We've been using them about 7 or 8 years. I like how easy it is to schedule an appointment, the flexibility of getting in and getting out, the quality of service, the professionalism.
Description of Work: They did a furnace check up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from RMS Services LLC
[Member Name Removed], Thank you for your review and for being a loyal RMS Service's customer. We are happy that we have met your expectations and continue to provide the services you have expected to receive. Thank you for your business. Thank you, Selena and RMS Services

Lori M.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
It was excellent, perfect. Everything was excellent.
Description of Work: They replaced the furnace and air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew S.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Very well. The owner, Scott Shepherd, is very responsive, conscientious, and detail-oriented. We were very pleased with his company's work. The project was completed on-time and for the amount of the original cost estimate. No complaints whatsoever.
Description of Work: Complete replacement of heating and a/c system, including all ductwork.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,500

Nathaniel S.
05/2016
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
An excellent company to work with. They live up to their reviews on Angie's list. Selena was prompt in returning all calls and getting services organized. She kept me up-to-date regarding scheduling and when they'd be arriving. Scott came out the first day to help me problem solve why we didn't have hot water and not only explained how to get the pilot light going on the water heater, but also inspected it, the furnace and the swamp coolers for maintenance. He tightened up some lose bolts on the furnace to make it run quieter, but also saving extensive repairs in the future. He took the time to make sure I knew what needed to be done for routine maintenance as well. Incidentally, he also found a possible gas leak and checked for that too. Really good service, professional and thoughtful. Fabian came out the next week to get our swamp coolers up and going. Again, showed up exactly on time, took care of the work efficiently and accurately. So appreciate this company and will keep on using them in the future.
Description of Work: Turned on pilot for water heater Inspected water heater, furnace and did minor repairs, reviewed routine maintenance Got swamp coolers repaired and running for the summer season

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Response from RMS Services LLC
(member name removed), Thank you for giving us the opportunity to do business with you. I am glad RMS Services meet your expectations. Thank you for taking the time to write a review, it is greatly appreciated. Again, thank you for your time and business. Sincerely, Selena

Mary D.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
Really great services. At the time of estimate, RMS technicians carefully listened to our needs and provided several options to address. On the day of installation, the workers called ahead to say they were on their way, arrived at the scheduled time and worked efficiently to complete the install in about 2.5 hours. Very satisfied with the company and the cooler.
Description of Work: Installed a new high efficiency swamp cooler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from RMS Services LLC
[Member Name Removed], Thank you so much for giving us the opportunity to do business with you. We are delighted to hear that you were happy with your install of the AeroCool swamp cooler and with the over all customer service. It is our priority to make sure work is done in a professional, timely, and thorough manner. Thank you for taking the time to write a review for RMS Services, LLC, we appreciate your time and business. Sincerely, Selena Office Manager

Diane B.
01/2016
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
I HIGHLY recommend Scott Shepherd, owner of RMS Services. He's very honest, does EXCELLENT work, and his prices are reasonable. As I stated above, I've had Scott do work for me a few times, including an emergency replacement of my water heater that he did with only about an hour notice, on a Saturday! I've also referred Scott to some of my neighbors, on our 'Nextdoor', neighborhood website. Here are a couple of replies I received after Scott did some work for them: Diane,- Just wanted you to know that Scott came and did some work for us today, and we were super satisfied! He has a wonderful upbeat personality, a lot of skills and works fast and efficiently. I'm sure we'll use him more in the future; Thanks so much for posting the information about him! Thanks again, Kirk ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Diane, I wanted to let you know I just hired Scott to replace my tankless water heater and he is great! Katie
Description of Work: I had Scott Shepherd, owner of RMS Services, do work for me on several occasions, and I can't say enough good about him! The first time I used Scott, he replaced my water heater with only about an hour notice, on a Saturday. I've also referred Scott to some of my neighbors, on our 'Nextdoor', neighborhood website.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

David F.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: RMS did a great job for us. Scott was very professional and did an amazing job for ud with the removal and replacement of two HVAC units on our roof. I would definitely do business with them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from RMS Services LLC
[Member Name Removed], Thank you for allowing us to do business with you. We appreciate your business and thoughtful review. RMS Services, LLC

DEVIN D.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Install ac unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daniela F.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Scott took the time to thoroughly evaluate the situation, in fact he returned two or three times to give us the best possible estimate and get everything in place prior to starting the job. He was professional and performed the job as we had discussed. Scott and team left everything nice and clean. He was easy to work with and yes, we would hire him again!
Description of Work: Transfer of swampcooler from side of house to roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Thea B.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
The service was performed promptly and efficiently.
Description of Work: Shut down air conditioner in preparation for roofing work to be performed the same day and set up system after the roofing job was finished.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Katie O.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
They showed up on time, quickly set up the swamp cooler and had it running better than it had ever run before. I will never listen to my husband moan and groan about the swamp cooler again...I will have RMS come and do it for me. P.S. I liked that it is a small local family operation!
Description of Work: RMS helped us set up our swamp cooler after my husband injured himself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Elaine H.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
There were 15 roof penetrations for venting and the old system in the house was removed and replaced on the roof. Our system has been operational for 2 1/2 months and has been very satisfactory. The owner and employees were all very professional and competent.
Description of Work: Replaced our Heating & Air Conditioning System locating it on the roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,300

Janet P.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Scott and his crew did a great job. They were punctual, and I did not have to be there for most of the installation. I had no problem not being there. They removed my old swamp cooler, hauled it away, and installed a new Mastercool on the roof. It works great, and they were done in 1/2 day. I will definitely hire them again in the future.
Description of Work: I had my old swamp cooler replaced with a Mastercool evaporative cooler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,700

eric G.
01/2013
5.0
heating & air conditioning/hvac
  + -1 more
I would use RMS again. Scott is a professional, down to earth and easy to work with. Thank you.
Description of Work: Called RMS and the tech LISTENED, without interruption, to my description of what i had ascertained and perceived to be the problem with my furnace. I had intermittent operation, the ignitor always came on but the gas valve would not open since the voltage was intermittedly there and then not there. In order to have the smoothest experience i asked them to bring the part with them instead of having to endure another night at 52 degrees. I gave them the model and serial number and asked them to bring the circuit card that would fix the problem. Tech did have other work in progress when i called but he was able to arrive later in the day. He did call me back stating that he had picked up the part, he was upfront that the extra driving would be on the bill. Upon arrival he inspected the furnace and was able to narrow the problem down to a limit switch and not the circuit card. The limit switch most likely started to go bad due to moisture build-up during swamp cooler operation. That saved me about ~170 in parts and labor. He was honest and fixed only what was the real problem. i appreciate his honesty. He also conducted a cardon monoxide test. The furnace is working as it should. thank you Scott from RMS

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

heather M.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
He has always been very courteous and friendly. He explains what he is repairing/replacing. He's even made friends with our not always friendly dog.
Description of Work: We have used Scott from RMS Services for all of our heating and air conditioning issues both in our home and our rental home. Most recently, he switched over our heaters to coolers... and we'll be calling him again this fall. He is often able to make small repairs on the spot (fixed our malfunctioning thermostat). He has been able to make a repair the same day I called him, which was great when our tenets woke up to no heat in December!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

    Contact information

    PO Box 10473, Albuquerque, NM 87184

    http://www.albuquerquehvac.net

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    378615
    Trade License Locale
    NM
    Trade License Authority
    New Mexico Regulation & Licensing Department - Construction Industries Division
    Trade License Expiration
    05/31/2022

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Water Heaters

    FAQ

    RMS Services LLC is currently rated 4.8 overall out of 5.

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:00 PM

    RMS Services LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, RMS Services LLC offers free project estimates.
    Yes, RMS Services LLC offers eco-friendly accreditations.
    Yes, RMS Services LLC offers a 5% senior discount.
    No, RMS Services LLC does not offer emergency services.
    Yes, RMS Services LLC offers warranties.
    RMS Services LLC offers the following services: Repair and installation of furnaces, refrigerated air, evaporative coolers, boilers, radiant heating, water heaters,tankles water heaters, heat pumps, min-split systems, and duct system/sheet metal fabrication. RMS Services works on both residential and commercial. We offer free estimates and are licensed, bonded, and insured.

    Contact information

    PO Box 10473, Albuquerque, NM 87184

    http://www.albuquerquehvac.net

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:00 PM