Ray's Carpet One

I had a great experience. It was good. Two people performed the service in about 1 hour. They left it very clean.

They gave poor estimates. They have poor communication.

The scheduled time was set for 0800, but the crew didn't show up until 10. They stated that their crew chief had them go to another job prior to mine being done and therefore they were late getting started on my job. Their should have been better communication between the store and myself so that was we all could be on the same page.

It went absolutely great. From the moment we were helped by Lee to select our carpet to the time the carpet arrived and installed we couldn't have been happier. Lee was very pleasant to deal with and the installers were extremely nice and very professional and tidy. All in all for an experience we dreaded it was quite enjoyable. We are very happy and would recommend Ray's to anyone!

Ray's did a great job with both my carpet and vinyl plank flooring. I solicited many bids for this work and Ray's price for vinyl plank flooring was (by far) the best and the initial carpet bid was pretty good too, but I had better offers. However, Laura did a great job price matching my other bid and I was pleased to use them for the entire job. The end product looked fabulous. I was initially put off by the long lead time quoted to me. However, when I told Laura I was in a hurry she put her foot on the gas and made the job happen in less than a week. Overall, I am pleased to have chosen Ray's.

It went well. Carpet is holding up nicely, as is the kitchen floor.

This went very well. The workers moved my appliances, removed the very old vinyl, put down the new floor to my specifications.Everything was done cleanly and it took less time than they had estimated. That was more than a year ago and it's fine. I honestly don't remember how much it cost so that is an estimate and that is why I did not give an A rating for cost. I chose this company because I decided to work with a particular individual who works there and did not get competitive quotes.

helpful to hear different types of wood flooring

!Everything went well, from the Sales Rep to the movers to the installers. Everyone was polite, efficient and quick to respond! We would definitely use Ray's Carpet One again!

They were nice and professional. However, they quoted $5 per sq ft, which was a little bit too much for me.

I got a quote from Gabe and also from Floor Mart on hardwood flooring. The Floor Mart quote was $500 under Gabe's, which was surprising. When I told Gabe the price difference, he was very rude and told me that they're "not going to be the cheapest in town" and to "not waste our time". I overlooked his rudeness there (probably shouldn't have and just walked out at that point) and then asked him for a quote on some quartz kitchen counter tops. The only reason I did that was because they are a caesar stone dealer. I spent over 20 minutes explaining what I wanted along with the dimensions. He told me they would get right back to me. Two months later, I still haven't heard back from them. The only time that got wasted was MY TIME. It's too bad, because I was/am a serious buyer and just purchased my caesar stone counter tops from Tom Sawyer enterprizes. I was going to just let this go, but after having such good experiences from other companies I felt Angie's List members should know.

They did a beautiful job. I was impressed. I would recommend them.

Both Gabe Smith and Joe Duran were very professional. They took time to talk about flooring options - both wood and tile and gave us a number of things to consider. Ultimately we went with tile and Joe worked with us all the way through scheduling. Larry did the installation and I don't know that I've ever seen better work. He was on time the first day and worked to our schedule to have the work done the day before we moved in. It wasnt' an easy installation. It required floor leveling and some detail cuts to fit to non-standard adobe walls. He came back after we moved to clean up and remove all the installation debris from both the carpet removal and tile installation. I would use Ray's again if we wanted more work done.

They were very good. I would give them an A-. Just a few minor things they could have done better.

Was unable to be completed because of wrong t-molding, but they were very prompt in reordering the correct pieces and it was completed fairly rapidly.

Very professional and excellent work.

It didn't go very well. They were always late, I would be up until 9 o'clock at night waiting for them to show up and they've got lots of excuses and not getting the work done so we wouldn't use them again. They used the wrong color of grout that we had ordered and then when they came to fix it they didn't know what color it was and we spent a lot of time trying to solve it out, we still haven't really come to a conclusion at the end but it wasn't good. They put the carpet in the master bedroom and they used the end of the roll and it flipped back on itself so it looked like the carpet was laid the wrong way. Instead of them fixing it because they knew what caused it, we had to call them out, make appointments and they don't just come out and fix it when they do the work, you have to make another appointment and when I'm running late I wait for them, I was there at 9 o'clock at night and these people came to my house and they don't really fix it. They're always running late, they don't just come out and fix it, they make a lot of excuses, and I guess that was my main thing I just kind of want it where I want and they should say they would do it for me and fix it instead of passing the book to whoever installed it. Their secretary was nice.

Never able to come to agreement on appropriate flooring.

We were not that happy with the process of getting it done. Their communication left a lot to be desired. It was scheduled for a particular time. They were late in the delivery of the materials and the process took a lot longer than we anticipated. They had said it would be finished in about a week and it wound up being about two and a half weeks. Their internal communication was a real problem. The workers were very good and we have no complaints about them. But, management didn't seem to get messages to the people who were actually doing the work. We'd have to constantly follow up and as to when are they coming. The gentleman, who I think was the owner was unavailable at times. I think he was out of town and he wouldn't necessarily call back. It was a frustrating process. In the end, the work was done well. It was just a frustrating process.

Wonderful experience. My happiness with this company and the installer gets a triple A rating.

The work began Jan 7 & was completed Jan 12. Almost all of the flooring in our house was replaced.

I thought Ray's Flooring Specialists' prices were reasonable and the quality was good. They were very professional. We are going to use them in the future.

Gabe and Joe were both very professional, very helpful and very knowledgable about possible solutions to issues with the existing floor. Options provided will be considered for future projects.

They were a bit pricey but it turned out excellent and they did a good job.

They are really great guys. They are professional, always on time and courteous. I would highly recommend them.