Protection 1 Albuquerque

I have authority to write a review on behalf of my elderly parents. This company took advantage of elderly veterans that was a loyal customer of 17+ years. They were paying for 17 years $60 monthly for your alarm service you can do the math on how much they actually have paid for this service. They couldn't afford Protecition1 ridiculously expensive Alarm Monitoring no longer and went with a less expensive service for $19.99 monthly. WOW! what a savings. Before they cancelled service with Protection1 they asked if Protection1 can match this price, of course Protection1 did not and only offered them a few bucks off but tried to sell them more equipment. I am disgusted and horrified to say that my parents have paid Protection1 for seventeen years and was very loyal and this company was not loyal in return. They have taken advantage of this extremely loyal customer by providing them with outdated equipment-(one motion sensor and one outdated low model keypad to be exact.) Wow! They have paid you well over $12,000 dollars and this is what was installed in their home at the initial install. You would think by now they would have had multiple Alarm devices in their home for this price. It was horrifying to also know that my parents contacted their company to notify them that their keypad was not working. The tech found the that their low model, outdated, used keypad buttons was not working and so your technician rigged the keypad to work. Their entire system is wireless. So the technician wired their old keypad that was not working (RF) keypad to a (6151 Standard keypad) and made holes in their closet to rig both of these hideous keypads together to make it work. So in other words a keypad was in their closet connected to the outside wall to the other keypad. The technician should have put in a NEW Updated 6151 RF KEYPAD . I could not believe this is the type of work Protection1 completes for the price they have been paying. They also found out their provided Vista 10 panel was outdated and was never updated or replaced either. This company was contacted because in order to have another alarm company to service them they paid over $600 of new equipment and updated alarm devices something this company should have done in the seventeen years. Please Albuquerque do your research don't go to these overpriced ALARM companies with lengthy contracts, find a company in your area for your alarm needs.STAY LOCAL... $20.00 is average for monthly ALARM MONITORING for basic landline not $60

The sales rep and technician were both friendly and professional. Work was completed quickly and as promised.

I complained to Protection one about the charge, but they refused to reverse it. I had to write a complaint letter to the credit card company and go down to the district manager's office of Protection 1 to get this resolved. It took a long argument with the district manager to convince them that I really didn't want Protection 1 service, that they did not have control over my alarm, and that I was never going to pay them.

See above.

Bradley was the rep we dealt with and he was professional, punctual and easy to deal with throughout the process.

They are very reliable. They are easy to get an appointment with. Their servicemen are very professional and very pleasant.

There has been no issue with the wireless system installed by them. They come and replace the batteries every year but that can be done by us too. They have been good responses for self alarms that have been set off at the house. They contact everybody on the contact list when they can't get a hold of us. They are good with their prices compared to everybody else.

We had their service before we put in the outside alarm and it works, however had we had the outside alarm I doubt that the person would have proceeded to the hall because there is a delay on the front door, so it did not go off till he hit the censor in the hall. We have had them for over 20, so their service has been very good. We would tell others that we stayed with them because of the price, believe or not it is negotiable. If we can get something from somebody else for less, they will meet the price. The response is immediate on the alarm. We spend probably about $28 a month on that service.

MY FAMILY AND I FEEL SAFE NOW THAT WE HAVE A HOME SECURITY SYSTEM. THEY INSTALLED IT IN A SHORT AMOUNT OF TIME AND THEY CLEANED UP ONCE THEY WERE FINISHED. I WAS VERY SATISFIED.

THEY HAD A REAL GOOD DEAL GOING, AND I HAD USED THEM BEFORE, SO I KNEW THEY WERE GOOD. THEY ARE VERY RELIABLE. THE WORKERS CAME IN AND GOT OUT QUICK WITH A JOB WELL DONE.