Precision Garage Door

Description of Work: He was very nice and on time. I had a previous estimate for over $300. It was a simple fix and only charged me $75. I really appreciated his honesty. Good guy. Call him if you need service you can trust.

Description of Work: I called Precision Overhead Garage Door Service and scheduled an appointment. I was quoted prices through the national office with no problem. After explaining the situation and type of door & spring we had, the customer service person quoted $140 at the lowest end, but should be no more than $200 on the high end. The next morning, the tech called to say he was on his way; arrived ~30 min later at 8:30am in shorts and a filthy dirty T-shirt on and the Precision (dirty) uniform shirt without one button buttoned. His appearance blew the professional look you see on their web page. He walked through the house to the garage and immediately notified me we had a broken spring on our garage door...the original reason I called for repair. He then arrogantly notified me I was REQUIRED to have 2 springs installed instead of just replacing the one. He kept touting it was a Precision requirement due to safety. I had previously done some research on garage door repair and this was at the top of the list of scams. The cost just went from $140-200 to almost $500 in less than 60 seconds! I said I would call the national customer service to ask why this "safety policy" is not communicated to the customer at the time of the call especially when they are specifically told there is just one spring on the door currently. He stepped out to call his manager and came back to the door stating they could not perform the work if I made the suggestion above their local company. At this point I told him no thank you and I'll find someone else. I then called the national phone number and asked the same question regarding my repair without telling them I'd called the day before and set up a time. After the same outcome I then asked about the "safety policy" requirement of 2 springs being installed. Surprise, surprise! They said they have no such policy and the tech should have been more professional in both his appearance and attitude. I was then passed on to the field manager to discuss my complaint. Another surprise! I got her voicemail...I left a message. Hmmm, it's been a week now and haven't heard a thing! Don't waste your time on this company as they are dishonest and very expensive. Who knows? I might have paid the $500 for low-scale springs and shoddy work. Oh, and keep in mind he did not bring any tools or replacement parts, but was happy to tell me they charge a $6.95 fuel fee.