PODS Moving & Storage

Drivers were professional and courteous and very efficient.

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I called this service two separate times to arrange for the storage PODS. The first call was picked up by a service worker in Kansas. The connection was poor and I had a difficult time hearing her and had to asked for verification of information several times. Considering that this was the first time I had used this service and that she was not familiar with names and the rural nature of my location, we made progress to set up delivery of the storage POD. I discovered later that she took my credit card and phone number information down wrong. The second call I made was picked up by a service worker somewhere in Florida. She was very helpful with the second order for a different site and consolidated the order. There was a considerable difference in the level of customer service experience between these two providers. The PODS were delivered on schedule. One site was a very tight space which the driver navigated without difficulty. The same driver delivered the PODS both times. He was friendly, knowledgeable and patient.

What a nightmare just talking on the phone with these people... we are planning a move to Hilo Hawaii, but do not have an exact date for the move. I called PODS to get some rough idea of the costs to use their service. After punching the numbers to get to the moving person, I was on hold for over 15 minutes (put the phone on speaker and play a video game..) finally a man answers and wants some number from a previous quote, which we never had. give him the two zip codes he wants. Takes him several minutes to figure out the 'going to' zip code is Hawaii, so he then tells me I have to be transferred to their Hawaii rep. Another 15 minutes on hold again..(thank gawd for video games and speaker phones), until a woman answers. I have to go through everything I said to the first guy. I tried to make it plain up front that I was just gathering information for a future move. This person kept trying to give me all the flipping details of how their company works.. pay this amount when, that amount when.... She also had no idea where Hilo was, had no idea that the island that Hilo is on is named Hawaii, and apologized for not knowing all the cities in Hawaii... (cities??) and this was the Hawaii move expert. I finally had to lose my temper at her to get her to stop giving me all the minor details and policies of their company and just give a 'guestimate' on the 2 sizes of containers they ship. She finally did, then went to trying to get me to reserve a date. she just would not take no for an answer.. I need to do it because of this or that.... and there is no charge if we cancel the date..(HA!) If just talking to them on the phone is this bad, I can't imagine how bad their actual service might be.... I don't think we will be using them.

They are exceptional!

I was very happy with them. My overall experience with them was excellent. I would use them again.

PODS Enterprises Inc Company took about three to four weeks to move us from Hawaii to where we are now. Their delivery time was very fair. The workers were extremely friendly. Their staff was extremely helpful. They came and delivered everything at our new house. They went out of their way and were really nice. They were very expensive though. They called us couple of times to change the schedule, which was a little hard for us.

My experience with them has been okay so far. They won't be moving the pod for me until the 31st. They were pretty comfortable in getting it out here. The guy was even helpful in telling me to make sure I read the signs on the side because I could maximize my space and stability of what I packed if I followed their instructions. So, it has been pretty good. They are kind of all over. It's really quite cool the way they bring them. I wondered how they got them here and how they took them away. They brought it in a truck with a lift. They have their hoist that is attached to the truck that spreads out. They hook it on to the hoist and they pull the truck forward. Then the pod is sort of standing in the air and they drop it wherever you want it. I assume that when they pick it up, they pretty much do the same thing, which is pretty cool. They are less expensive for a long distance move than four different movers that I called. It would cost us about $800 for moving from Chicago to Appleton, whereas the others quoted about $1100 to $4000. So, there was quite a difference. They gave me a quote for $858 to move it from my driveway in Illinois to the residence that I take up. If I don't have a residence, they will store it in one of their local yards until I call them and tell them to deliver it. So, it's pretty convenient. They sent me quotes through e-mail. They explained to me about all the charges that I didn't understand. They backed off things that I felt that I didn't need; so they were pretty helpful. They were here within the time window they said they would be here. They can't give you an exact time, but there is a window and they were here within that window.

The experience was terrible- I do not recommend this company. They were very responsive in setting up the move and taking my debt card number however they were a nightmare when trying to cancel the move. I told the service rep. that I may have another move option and if that option came through I would not need pods however I ensured them I would let them know in 24 hrs - they said I could reserve the pod and move and cancel if I needed to within the 24hrs and I wouldn't be charged. I ended up canceling within the 24 hrs and they proceeded to charge my account anyway for the first half the total amount (several thousand dollars!) I found this out when I checked my bank statement online. Numerous phone calls to the call center was frustrating since I never spoke to the same person and nobody seemed to know why I was charged for a service I didn't get. They said they cancelled the move but the money was taken from account anyway. I was assured the money would be refunded but that was after spending the entire day of the phone with these guys. They ended up tying up money for the entire weekend (phone calls started on the Wed before ) which meant they had my money for this time. I was told I was not able to speak to anyone in accounting since that is "not their policy" and in fact I find out that none of the customer service reps are able to talk to billing/accounting either leaving the reps. having to deal with irrate customers on their own. This is a terrible way to handle customers and is not fair to the customer service reps. Essentially, they lied to me about how they bill (they actually initiate payment immediately upon setting up the move and before confirming ) and they stole my money for at least 5 days. In fact several of the customer service reps. said this type of thing "happens all the time". I would NOT recommend doing business with these guys. However, I have to say that the one customer service rep. I eventaully ended up talking to gave me his direct extension so I didn't have to re-explain my reason for calling each time I called. He was really great and caring and was sincere and apologetic about what happened to us - agreed that this is not good business. He followed up with me on numerous emails and phone calls until the situation was resolved so I can't say anything bad about the customer service reps. It just stinks they have to work for such a lousey company.