Petroglyph Plumbing & Heating Inc

Was quoted $155 for the tankless water heater cleaning and was ultimately billed $575 despite nothing major being wrong with the unit. The companies billing practices are dishonest and the owner Curtis takes no accountability for it. It appears that the company takes longer than necessary to complete jobs to bill for additional hours of labor.

unknown

unknown

Curt and his team are great. I supplied the tankless water heater and they installed. Curt also fixed the bad job done that was previously the piping for the existing water softener. The difference in quality of work is amazing compared to the previous plumber...I guess the difference can be simply said as "a professional vs. your run of the mill plumber". Petroglyph is definitely more expensive than other problems...but what is your time and sanity worth knowing the job will be done just about perfect and knowing this plumber actually knows what they are doing. I will use them again in the future and I would recommend them to anyone.

They were very good and thorough. I highly recommend them. I would use them again in the future.

Went great...radiant system now heats properly in zones. Kirt is extremely knowledgeable and acutally knows what he is doing. It is pretty scary to know that other radiant plumber contractors are licensed and really have neither the skill or the knowledge to properly install so that it works, is efficient, and a long term solution. Kirt is definitely not cheap, but if you want the job done right and deal with someone that is professional then use his company.

Badly. They could not provide an estimate after promising multiple times, to do so. I must have called at least 3 times to tell them I never got my estimate and each time, after apologizing profusely, they promised to get it to me the following week which never happened. Big waste of my time. These guys suck.

They had to come twice because everything wasn't working after the first time. Gave a two hour window in which they would come and I did not receive a call until 20 minutes after they were already supposed to be here BOTH times! 30 minutes late the first time and over an hour late the second time! They redid a sweat fitting and left metal scraps all over the floor where I have an infant crawling around. You actually have to pay $130 an hour because a master plumber and an apprentice come out. Not very friendly. Redid a sweat fitting on one of our baseboard heaters and relit the boiler and charged over $200! Then had to come back because the heaters upstairs weren't working because there was too much air in the system. They claim it wasn't their fault but everything was working fine before they came the first time and then we had to pay another $350 for them to come again to get the air out of the system!

They have come out twice, I have spent at least 800 thus far and it still doesn't work. They gave me an estimate that if they had to come back out it would cost be over 3000 to repair. I now have to get a new water heater. I would not recommend this company to my worst enemy.

They arrived and called the manufacturer and got the part covered under warranty that was actually expired but the second time within a year we had experienced the same problem. The part arrived quickly and they are coming back to install it.

They were very good. I intend to have them back, we left some things undone. I was very happy with them.

Curtis came in the 2 hour window that the office scheduled him for which was the same morning i called. He was professional and a great communicator. He brought an apprentice and together they got the jobs done at a very fair price. I forgot to give him the Angie's coupon and when he saw it on the table, he took the 10% off and re-did the billi.. I will certainly call Petroglyph again and will have them do our annual boiler service too.

Very professional approach to troubleshooting even though my system has a few quirks. He checked the water replenishment valve which was frozen and replaced it. He also had to cutout and replace the pressure relief valve so it could be easily replaced next time. He then fired up the heater and flushed the system (and showed me how to do it next time). He then replaced 3 bad solenoid valves with the new type (melts paraffin to "open" & allow circulation in that leg of the house). Very clean work the whole time. Charged a little more than I expected but did a very thorough job. Would use him again.

Before he left my home he asked me how much I was going to pay for the unit I wanted installed , so I pulled up a web site that had the A. O. Smith Vertex 100 listed for sale. He left saying that he would getting back to me in a few days. That was on a Saturday. Never heard back from him on the bid. I waited two weeks and then called and spoke to a woman about it. She said that she would tell him but he never gave me a bid. I can assume that he did not want to install the product since I was able to get it shipped from Peco Supply cheaper than he could purchase it for locally. So, I guess what I am saying is that he should of said that he did not want to do the job if I was supplying my own unit. Found a contractor that installed the above mentioned unit and have had no problems.

Great service and clean up. Its nice that a company still takes pride in cleaning up after the job. Great job.

unknown

Very good. The owner Curtis is a very knowledgeable and professional person. Always on time and very conscientious of the customer's time.

They worked carefully and neatly, and they did a competent job. They were thoughtful and meticulous as well.

They are a bit pricey, but the quality of their work is excellent.

Everything went well, and they did a good job. They charged a fair price, too.

They're great people and provide excellent service. The technician arrived on time, diagnosed the issue, and made the repairs quickly. The receptionist was nice as well.

I was very pleased with the work. The gentleman was trustworthy and knowledgeable, and he did a great job.

Recommended by Water Furnace, Geothermal HVAC/hot water system manufacturer. Did an annual service. Did not have any maintenance for almost 3 years. System required removing an air pocket from geothermal loop. Petroglyph was thorough, professional and complete. Water heater had dissimilar metals on many parts and corrosion was evident. Petroglyph pointed this out and replaced all parts. Old parts retained to report code violations to the State. Plan to use them to service my AprilAire whole house humidifier when it goes kaput.

They are outstanding and do extremely competent work. They are very knowledgeable and very effective. However, their price is a little steep.