Perfection Pools & Plumbing

Not a nice company for the elderly. Trying to swindle my mother saying they replaced a part and the old part is still there. She has used them for years. I believe for 11 years. Don't trust them. When they come, they don't do anything and will charge you a bundle.

Terrible. They showed up at 6 pm. The techs did not have masks on and one of them was walking around my backyard with a let cigarette. A house hold member is on oxygen and she was out in the yard. Could have been very dangerous. She had to go back in because cigarette smoke is very bad for her to breath in. They did not get the pool opened that night. Said they would be back on Friday and there would be no charge since it was considered part of the opening charge. They did NOT show up. Get a call the following Tues. that they were here. I get the dog in and they put shock in the pool and left. Charged me another 111.00 that I was told was not going to happen because it was supposed to be part of the opening. Then the office called and they were going to reschedule again for Friday .... I told them not to bother. So ... I have been billed for 418.00 for a pool that is still not opened. STAY AWAY form Perfection Pools.

Mike did a wonderful job of opening the pool. I was told by a lady in the office that someone would come out on Friday to clean the pool after the initial opening and to kick start my bi-weekly service. They did not show up. They did not call. Ghosted. I normally don’t write reviews but I felt inclined to. Professionalism and responsiveness is key. From what I’ve seen they lack this. If you say your going to do something, do it. I assume they expect to be paid on time, so why isn’t the same respect given to the customer. To my veterans out there. I’d advise you to start looking into how you can take care of your own pool in New Mexico. I’ve found that all the pool company’s located in this state have the same business ethics. Very disappointed and highly upset. Praying God makes this right. And we can get back to the day when great customer service was a given. It’s quiet simple, show up when you say, do the work that is being paid for, be honest, and get a honest pay.

I called two times about a week or more a part and I was told someone would come out to look at my hot tub. I had to call twice because no one was ever sent out. I'm still waiting. I now have to find someone else. At first they were great, but not so much now.

It was done nicely and also recommended to my wife what need to be done with the pool also.

It went great. I was not there, but my wife told me that they were fast and efficient. They were exactly what they quoted my wife and I to do the job where a few other people that I called were a little to high for the job.

He came and replaced the motor right away, and it is very quiet and works well.

As always, staff from Perfection Pools took care of the services professionally.

Very good, I would say they are the best in the business. Aquatic pools designed our pool and maintained it for many year but staffing changes changed all of that. So, I've been using Perfection pools for several years now (up until our departure out of state) they are in a league all by themselves, hands down the best pool cleaning company; attention to detail, friendly, explains everything, no short cuts and treats your pool like it there own. This is our third pool which is over 40 thousand gallons, and many pool cleaning companies later. So in my opinion they are best! Perfection Pools now cleans my daughter's pool and she love it, wish they were here in Atlanta. Thanks

Horrible. Not professional at all. Do not waste your time and money.

After a quick conversation, Miguel said he was busy and could not talk. He said he would try to call back. Never did. Pretty unprofessional. Lots of other great options in ABQ, I would save yourself the phone call.

They always do great work. I've had them help me out for a few years in a row, and have a monthly service plan with them as well. They come in, do their job and leave. They're like a stealth team: Quiet, but reliable. They're also affordable, and I would recommend them to anyone.

Was very professional and had some good suggestions on how to maintain the pool

They are great at coming on the same day for time-sensitive work. They are not as reliable with scheduling work in advance. They always do a great job and are polite, professional, and fast.

Hard to get hold of. Didn't bring any of his own tools so had to use ours.

They've done a lot of work on my pool.

The guys from Perfection came out, backwashed the pool, cleaned the filter, and I haven't had any problems since. They're polite and professional. Highly recommend.

Jermaine was excellent. Excellent customer service. Everyone there does a great job. Takes extra time to explain things.

We had an appointment scheduled for first thing in the morning which Miguel said would be somewhere around 9am. He called at 9 to say it would be more like between 12-1pm. That was inconvenient for us because we had already had something else planned but we said Okay. We saw their truck across the street at our neighbor's house and assumed they would be right over afterwards, but then their truck left. We gave them until 1:30 to come back but they never did so we called Miguel. He did take care of it right away and had them come back, which I think ended up being around 2pm. Apparently, they either didn't have our address or confused our address with our neighbor's, and they had serviced the neighbor's pool instead of coming to open ours. Once they were here, they did a good job cleaning off our cover and cleaning our pool. I guess, after reading the specific things that are listed on their website, that they did everything that they advertise that they do. That being said, if you are expecting "Perfection", I would say it was more like just the minimum to get the job done. In fairness, it used to be Miguel that would come and he always did a really great job, and this time it was his employees that came and I don't think they have the same attention to detail that he does. For one thing, the water level was low and they did not fill it up (or if they attempted to it was not nearly high enough - it was at the bottom of the tile), the heater may have been turned on but it was not high enough to heat my pool. After 2 days it was frigid still and once I turned it up, it heated it up in less than a day. It would have been a nice extra touch at the end of the service to explain/summarize what they did and let me know what I needed to do and when (for example, they did not screw in the "On"/"Off" markers on the pump timer and I did not realize the filter was running 24/7 until a couple of days later). And then about 4 days after the pool opening was done, it sounded like my pump was running dry. After a half a day trying to diagnose the problem, my husband discovered it was the o-ring around the pump lid that needed lubrication. It was an easy fix once we figured out what was wrong, but we did spend a lot of time on something I would have thought would be standard for them to do at opening. So overall, I was happy with the previous jobs Miguel had done for us in the past but if this last service was indication of future services then we probably would not use again.

Great job - is guys are very nice, pleasant to work with and professional. Miguel got the work done for a reasonable price, and followed up after the pool was re-plastered to make sure everything was alright.

I didn't really have a great experience with them. He was 30 minutes late and then, he stayed 5 minutes to look at my pool. He measured the PH. But then, he said it was perfect. It didn't seem like because my son's eyes were stinging. So, I had another company go in after and they said, "No. You have way too much acid in your pool." So, I hired that company. The guy from Perfection Pools called me and was like, "Can we schedule a service call?" I'm like, "No. You guys made me waste $70." They were late and then, it was a 5-minute service call and he added no value at all. It was kind of a waste of time. There were no additional charges. It was really weird. I'm pretty picky about customer service because I own a business where I take care of 85 customers a month. If I didn't add value of some sort, I wouldn't have any business. I think the guy that came out was the owner. I just think he needs to be on time and way more patient. When people take off work to be there to meet them to give them money, they need to be on time or at least call you and tell you if they were going to be late. So, maybe, time management and also just not acting like they're in such a hurry. They need to make this customer feel like they want to help, not just that they have to.

They were right on time. Although it is a little difficult to schedule an appointment with them. They were professional and thorough. We got an estimate for some work we want done on the pool. The price was very reasonable. We WILL use Perfection Pools again.

I am still using them. We've been using them for a couple of years now since we got our pool.

Went well and we are pleased with the outcome.

The rip was HUGE, and I wondered if I'd end up having to buy an entirely new cover. These people (Jorge and his helper) came out within a day, and fixed the entire gash. They worked quickly and professionally, and managed to finish the whole thing in about half an hour. They also adjusted some metal parts for me, and adjusted the ropes on the cover without being asked to do this. I'll definitely use this company in the future. They did just great.