Pella Windows and Doors

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Only received a quote.

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Fit great and looks excellent.

Not professional

Of the vendors I had provide an estimate, Pella was the highest estimate by quite a bit. Their brand seems to carry a fairly large price premium. I went with another vendor due to price, but otherwise I would have been fine going forward with this vendor and they may be worth checking out if you are less price conscious and more brand sensitive.

I contacted several window companies to get in home estimates on replacing all 12 windows in my house. The Pella salesman was on time and generally helpful. However, he did seem to have already summed me up as someone who just wanted the cheapest products available. When I asked about the higher end composite material windows, he pretty much told me that they were really expensive and didn't offer to quote a price on them. My only other complaint was that he spoke poorly of several local companies, referring to them as "local yokels". In the end, I ended up taking my business to one of those "yokels".

It went very well. They were top of the line and their product is better than anyone else.

On time, prevented cold air from entering house, perfect installation. Took 5 days.

Very well.

Our experience with them was great. They were very responsive. They were professional and friendly. They did the job and didn t mess up the house while they were doing it. They have a good product. They came when they said they would. I ve had a couple problems with the retractable screens and they have come out twice to fix them. I have been very pleased.

Windows are good quality, delivered on time. Installation and interior painting were done by separate contractors, and that's another story!

We were very pleased with their work. They were very professional and on time.

The people at the store were helpful and gave me literature that adequately explained their products. The estimator kept in touch by email and made several changes to the quote at my request. The price was higher than if we had gotten vinyl windows at any of the local competitors but we made the decision to go with fiberglass for quality and environmental reasons. About a week after the windows were ordered, we received an install date (about 2 months away) and a visit from the guy who does the official measurements. He was courteous, professional, and on time. The windows came in on time, the installers showed up and performed the work professionally and quickly. I was able to find the original wall paint in the garage, which they used to touch up the inevitable nicks and scratches in the surrounding frame. The finished result is exactly what we wanted. We actually did the job in 2 phases several months apart. The experience was virtually identical both times.

They were very expensive and I would rather not say how much I paid but the work they did was well worth the price. They have high standards, which is nice so we understand why the price was so high. They also provided us with an excellent warranty.

Pella was extremely SLOW to send out a repairman, and the first one sent out did nothing to fix the issue. When I called to complain I was told it would be 6 weeks before they could send out another repairman. They finally came out and replaced the wheel mechanism, which the first repairman identified as the issue. However, my 86 year old mother had to struggle every time she needed to open or close the door. The work turned out to be fine, but the response time and concern for customer satisfaction was dismally lacking.

THIS IS THE FIRST TIME IN OVER TWELVE YEARS THAT WE HAVE NOT HAD ANY LEAKS IN OUR HOME. THEY DID AN EXTREMELY GOOD JOB. ALL OF THE WINDOWS LOOK GOOD AND I THINK WE WILL NOT HAVE TO GET NEW WINDOWS FOR YEARS TO COME.

THEY SHOWED ME AN INTERESTING TECHNIQUE THEY USE FOR INSTALLING WINDOWS ON MY TYPE OF HOUSE. THEY SAID IF THEY DIDN'T DO IT THEY WOULD HAVE TO COME OUT A FEW MORE TIMES TO RESET THEM. THEY USED THE TECHNIQUE AND THE WINDOWS LOOK AND SIT FANTASTIC.

THEY DO REALLY GOOD BUSINESS. THEY ARE REASONABLE WITH THE PRICES AND VERY INFORMATIVE WITH QUESTIONS AND CONCERNS. THEY GOT THE JOB DONE RIGHT AWAY AND MADE SURE I WAS SATISFIED WITH THE WORK.

THEY PRODUCED QUALITY WORK. THEY MET AND EXCEEDED THEIR ORIGINAL DEADLINES. I HAVE USED THEIR SERVICES MULTIPLE TIMES AND NEVER HAD ANY TROUBLES WITH THEIR WORK.

THE OVERALL JOB WAS GOOD. I THINK THE PRICE COULD OF BEEN A LITTLE MORE REASONABLE. THEY WERE NOT RESPONSIVE WHEN I NEEDED THIS DONE AND SOME OF THEIR TOOLS WERE LEFT BEHIND IN MY HOME.