One Fix is a full service irrigation installation and repair company. We offer the highest end, commercial grade products and services. It is our priority to provide the most up-to-date, relevant products on the market.
Business highlights
23 years of trusted experience
Emergency Services Offered
Services we offer
Troubleshooting leaks, system problems, water conservation new design & installation, system upgrades, irrigation consultation, mainline repairs
It went very badly. They quoted us $2,500 to do the repair but in the end had to completely redo our lawn and system making the cost go up to $8000. We have tried calling them but haven't gotten a return phone call back. They also promised to come back out and make sure things were getting wet but haven't. We then hired a new company to get to the root of the problem. The problem was actually with our well. We have been in touch with the pump company that consulted One Fix Sprinklers about our well to begin with. The pump company said without a doubt that our problem came from our well not sprinkler system. To fix that we would have needed a new well or to perform an acid treatment. One Fix Sprinklers didn't inform us of this and insisted it was our sprinkler system not well that was making the problem. We were misinformed, misquoted, paid way more money then expected and still haven't gotten a return phone call.
Description of Work: Came out and assessed why we did not have pressure coming into our sprinkler system.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$8,000
Response from One Fix Sprinkers
[Name removed]- we a so sorry that you had a bad experience with One Fix. For certain, at the beginning of this project, we had the well tested (we can confirm with Rogers). Their recommendation was to replace the well. We suggested this to you and your husband, but due to the fact that a new well would be metered, you asked for another solution. Hence, our proposal of $2200-$3100, not including turf work. As the project progressed, it became more and more difficult and therefore expensive. Additionally, there were sections of drip work that you added that weren't included. When we sat down for the final bill, I explained the overages and asked for a compromise on it, to which you kindly agreed to pay the full amount. Overall, our mindset was "how do we make a system with a failing well work!?" Again, we are sorry that there was poor communication on this project. I sent your husband an email at the beginning of the season stating that we would be happy to review the system for you free of cost. Hopefully, your system is working wonderfully and your property is looking wonderful. Though you had a bad experience, we would still appreciate the chance to mend our relationship; we are constantly striving to be better! Thank you.
Contact information
4900 Pan American East Fwy NE, Albuquerque, NM 87109
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Service Categories
Plumbing,
Landscaping
FAQ
One Fix Sprinkers is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
One Fix Sprinkers accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, One Fix Sprinkers offers free project estimates.
No, One Fix Sprinkers does not offer eco-friendly accreditations.
No, One Fix Sprinkers does not offer a senior discount.
Yes, One Fix Sprinkers offers emergency services.
Yes, One Fix Sprinkers offers warranties.
One Fix Sprinkers offers the following services: Troubleshooting leaks, system problems, water conservation new design & installation, system upgrades, irrigation consultation, mainline repairs
Lawn Maintenance
Contact information
4900 Pan American East Fwy NE, Albuquerque, NM 87109