LOWE'S

Excellent! They were on time, professional and they did more than what they said they would do.

The store manager called me to say that they were having problems with their phone system. He apologized for my inconvenience in trying to contact the store.

They finally finished at the end of July. They have one guy doing installation from that one Lowe's and he's busy and he's not always around. He installed windows that were damaged. They clean them up they call it with an Emory board. I ordered these windows brand new why would he have to fix them. Everybody is blaming each other. Lowe's doesn't cover the whole frame, they just cover the corners with cardboard and so Lowe's is saying the scratches are coming from the deliverers. I noticed that the guy that was delivering the windows was sliding them down the ramp instead of going to the end of the ramp and handing it off, they were sliding it down. It has been the worst nightmare I've every experienced. They left a mess. All the guy did was complain. I would not recommend going through Lowe's. They don't even clean the windows. That's another thing. The windows were all marked up from the tape that was on them. They don't even take the time to clean the windows so I'm going to have to hire someone to come out. They should have at least cleaned the windows. The installer left a scratch on one of the frames, didn't say anything about it. Left a scratch on a piece of frame, didn't say anything about it. Told me he was going to get a piece of glass to replace a pane and never ordered it.

We use Lowes for all our hardware and tool needs. We've bought a rake, shovel, LED lightbulbs, Weber BBQ kettle, you name it, from Lowes. We had a very bad experience with Home Depot's professional contractor services in California, and won't use them for anything anymore. Lowe's is far more professional and helpful.

Some people clearly have issues with stores like Lowe's and other "big box" establishments when purchasing windows. We decided to take a chance. They carry good windows (Pella brand). Their estimators followed up with us as promised, and we placed our order. They said it would take three weeks for the windows to arrive (custom sizes). Indeed, they called us one day short of the three weeks, saying windows were in. Their installer had also come by to do the final measurements before placing the order for the custom-sized windows. He was clearly very experienced, and explained the different types of windows, how they are installed, etc. When the windows arrived, we set up a time for them to be delivered at our home and placed in our garage overnight. The installers were here promptly the next morning. They were efficient, professional, and courteous. They were careful to make as little mess as possible, and cleaned up after themselves as they went along. They replaced all seven windows within a period of about 5 - 6 hours. All in all, the only complaint I have is getting past the switchboard at the store to actually speak to someone in install sales. They have no voice mail system, and no way to leave a message. Yeah, spent a little time on the phone trying to get through. But, I would certainly use them again - price was right! We spent a total of $3,400 for seven high-quality windows, installed - including one that was 4' x 8'. All old materials were taken away as part of the service. Happy customer :)

Ordered windows at the end of December of 2014. Windows arrived third week of January and installed late January. The screens that were delivered were the incorrect screens. On the day of installation when this was discovered by the installer he called Lowes to inform of the problem. We were told that the order for the correct screens would be accomplished that day and delivered within two weeks (mid February). We called Lowes two weeks later. We were told that they had been ordered but there was a delay in the order; we should have them within another two weeks (end of February). We did not receive any correspondence from Lowes but followed-up with another call in mid March. We were again told that they had been ordered but when pressed for a delivery date, we learned that once more, they had not been ordered. They were finally ordered on that day and we received a follow-up call from the install department informing us that they had placed the order. Finally, the order was placed and the screens arrived in less than two weeks. Over two months and much prodding to get them ordered and the error was finally corrected. We ordered a gas range slide-in at the same time. The range was delivered on the same day and did not fit the space correctly with the range sitting too far out into our kitchen. We worked with Whirlpool and the installer to get the stove to fit with Whirlpool offering trim pieces for us to allow the counter-tops to be cut and then the edges covered to allow the range to fit. Whirlpool offered a delivery date of Mid March for the trim but that order was delayed with them eventually sending us the incorrect trim pieces at the end of March. Meanwhile the installer who was to do the work offered alternative trim pieces to retrofit which was appreciated but not the ideal solution. We are still working with Whirlpool to receive the correct trim pieces. Lowes has not been involved and we will not be seeking any more assistance from them in this regard. We informed the installed who installed the range at the time of delivery that we wanted a new sink and faucet for our kitchen. He told us to order one with the same counter cut-out size as the current sink. We searched for weeks and couldn't find one. We called the store to ask for assistance and were told that since we had not paid for an additional estimate they could not assist us. We went to the store on the 25th of March and paid for the estimate. We received a call from another installer who informed us that she was out of town but would have someone who was covering her, call us to set up a time for the estimate. We did receive a call and scheduled the estimate. A man came out a few weeks ago to do the estimate and told us that it would take two days for us to receive the estimate from Lowes. We have not received any correspondence since. We will be requesting a refund for the estimate and will be using a private contractor to install our new sink and faucet. Update: We finally received a call from Lowe's with the estimate - over a month after the visit for the measure and after our new sink and faucet were installed with perfection using a private contractor. The estimate was of course no longer needed but interestingly, it was 2-1/2 times what the contractor we hired charged.

It was special ordered; it went well. I installed it. It was a special order, and they were very helpful and getting the order completed and placed.

very pleased with installation and time frame. On time and efficient.

They did the installation and it was perfect. No hassle, it was great.

I think we had a dollar or something left on the card and that was used a couple of weeks ago. We used it for whatever we are buying at that time. Sometimes Lowe's has things that Home Depot doesn't and sometimes it just depends on how close they are. Home Depot is actually a little bit closer to us than Lowe's is so it just depends on what neighborhood we're in. Everything is good but there's always room for improvement. Their price is comparable and the quality of service I think they are all about the same. Some of them they are better than others.

One of their service persons was FULL of good info and helped me a lot. I appreciate that Lowe's takes time to help, even if I'm not buying a big re-do.

The process of purchasing the flooring went OK. I'm not sure what incentives the sales people have, but they're not that into it. We led the process and made most of the decisions through research in the store, using our smartphones. The subcontractor/installer came out (I can't remember their name--CCC something?). Anyway, they took al the necessary measurements and seemed on the level. Then the installers came out. This was another contractor that the sub contracted with. It was a three-person team that seemed to have one really experienced person among them. They seemed challenged regularly by things like the step in my living room (where the laminate was installed). They screwed up the step. The way they installed the trim along the step left major gaps which they filled with some kind of wood colored silicone. It didn't hold up very well. Even though they removed the floor moldings along the bottom of the walls they cut the laminate too short and the edges of the laminate can be seen at certain points. Doesn't look good. I found after the laminate was put down that the concrete floors need to be leveled, or there can be issue with the laminate. This was never brought up by the sales person or the contractor(s). There are a lot of dips and bubbles in the flooring and in the hallway, right in front of a bedroom door, there is a corner poking up. They came out to try to fix the bad edge cuts and the hallway area but they only made it worse. They tried to glue it and used some kind of varnish to remove the glue mess they made and took the sheen off the laminate over a 5and quot; diameter area. And the corner still pokes up. The guy that measured didn't include the closets in his specs, even though I specifically told him I wanted them included (it was also on the sheet he gave me). The installation team told me they didn't have enough flooring and wouldn't be able to finish unless I wanted to go buy some more flooring right then. I did. And they still came up short, but this time there solution was to just allow really large gaps under the thresholds at the closet door in the hallway and other places. Because of the the planks in the hallway slide when you walk on them--particularly in the winter. and there are gaps forming between other planks. We have to constantly kick at the planks to slide them back in place. It's like sliding on ice when then slide under your feet. I'll have to pay extra to fix this because the sliding planks weren't noticeable until the season changed. But then the installation guarantee had expired. The store was very rude about it; I had to pull teeth just to get them to talk about it. Horrible customer service in the Lowe's (Cottonwood) flooring department. Long story short: I felt like I spent about $5,000 for good flooring that was installed poorly and without any consideration to quality. even the carpet was cut too short at the walls. It's a berber and doesn't reach under the moldings, so it doesn't look quite right. I would never use Lowe's again for any kind of big job. I really only go there when I know they're cheaper than Home Depot on something or I'm in a pinch for swamp cooler parts.

The employee in the kitchen department was not helpful and extremely rude. I came to store to make final payment and was sent away twice because the employee was and quot;too busyand quot; to help me (I was the only customer in the department). I wandered the store for about 40 minutes until he reluctantly completed the transaction. I asked to use a $25 coupon and was told that the front register would deduct for the coupon. The front register would not honor the coupon. The independent contractor installing the counter top provided a good service. However, beware - the price of replacing the counter top does not include the plumbing. I had to pay an additional $240.

Lowe's prices were very competitive and there was a one-year warranty on the installation of my carpet. I went with their recommendation for the best pad. Their installation was very quick and the installers cleaned up after themselves. They didn't speak English and communication was a little challenging. But here I am, just three years later, and my carpet is stretched out, bulging everywhere, seams getting frayed, and it looks terrible. I have no animals and 90% of the time, I am the only one walking on the carpet (meaning it gets very little traffic). It will now cost me to find someone who can restretch the carpet in a room of many angles and paying someone to move the furniture. I went back to Lowe's to see if they could do anything and, of course, the answer was no. I am so disappointed with their carpet that I would never go to them for carpet or installation of anything ever again.

They seem to have almost everything I need. They give a 10% military discount. In terms of customer service, they are good. Their pricing is reasonable.

I just used them once and their service was fine. I would possibly use them again, but since I've found a plumber, I'll probably use him now.

For cabinets, I would highly recommend them. I had a great experience. The installer was great. With countertops, they did a great job, but I wasn't quite happy. It took six weeks to get the countertops installed after we had the cabinets installed. The wait on that wasn't that great. They should have organized better.

The workers were professional and friendly. One worker was teaching the other, but the install went fine, and they were quick. We had another small prep sink with garbage disposal that was never used, but leaked. They removed it cheerfully without cost to us.

Lowe's was one of three companies we received bids from. They were low bidder and we chose them for this and because they had a good rating on Angie's List.

The individuals who came out to install the carpet would receive an "A" grade for responsiveness, punctuality and professionalism. They arrived on time and installed the carpet quickly and professionally. They even used some of the old carpet to fill in a hole in the carpet in another room, and they did such a good job the repair isn't noticeable. However, I give an overall score of "C" because I was not happy with the customer service at Lowes itself. There was only one person in the carpet department, who said she was at lunch when I arrived and said I would have to wait until she got back. Although I spoke with several other employees, including the manager on duty that day, I was told only that individual knew the details regarding the contract and I should wait for her. So I sat down to wait, and then she returned and proceeded to help another customer, who arrived after I did but was apparently a friend of hers based on their conversastion. When I protested that I was waiting, she said she was still at lunch, but then whispered to the other customer that she would punch in for him when I had turned my back and she though I could not hear her. I ended up waiting an hour and a half to just pay the bill - I had selected and given my information for the carpet the previous week and a technician had come to the house and performed the measurements. I was not happy and based on that rude customer service I no longer shop at Lowes but now go to Home Depot down the street.

Cabinet purchase was a very good experience. The salesman was very helpful and cooperated in my goal to keep the costs low (this if for a house that I am preparing to sell). Lowe's had a sale based on the amount spent, and he suggested specific upgrades that got the purchase high enough for a substantial discount -- thus the upgrades actually saved money. Delivery was through a local company. They gave me a few days notice, and delivered the cabinets when they said. The only downside was that it took over 5 weeks to get them in, considerably more time than the salesman quoted. The countertop order was an OK experience. A contractor came out to measure, but the company apparently is small and only one person does the measuring so I ended up have some difficulty in getting it scheduled. It was over a week. I had to go to the store twice, because the salesman had gone out to a job site the first time I went. When I ordered, the salesman quoted 10 days to get them installed, but it was actually over 3 weeks. It takes two weeks for them to arrive, and scheduling with the contractor took another week. The installers did a good job of fitting them, but only brought white caulk (which did not match) so I stopped them and did the caulking myself later. Overall, this was a good value in terms of good products at very good prices. You just have to be a bit patient.

They sent a sub-contractor who came, measured and installed. He gave us suggestions on the shutters and how they open and close. They did a beautiful job and it was exactly what my wife wanted. The price was reasonable.

Everything went smooth and on time.

Everything was first rate. It would have been a mistake to have gone with anyone else.

Aug 31, 2009 We order 4 doors from Lowe’s: September 1 I realize the front door order is for a half light instead of a twin half light. I return to Lowe’s, where they refunded the money and cancelled the order for the wrong door and charged me for and ordered the correct door. My fault, but I caught the error within the 72 hours that Lowe’s allows for order changes. Last Week of September 2009 Doors begin to arrive. Front door lost in transit, necessitating a return to Lowe’s on 9/28/09 to reorder. Last Week of October 2009 All doors finally arrived. Lowes to deliver since their installer couldn’t transport the extra large slider door. Lowe’s called to say delivering 2 doors. I say there should be 4. By the time they arrive, they’ve found 3 doors. It takes Lowe’s 2 trips that day to deliver 2 doors; it turns out that one of the doors is the wrong door. Following day, they find and deliver third door. Fourth door is found, and Lowe’s arranges for installer to bring it on day of installation. Nov 3, 2009 Installer arrives. It requires all day to install the 4 doors. Even though my husband removes the trim, and we tell installer that he’ll install the oak trim so that it can be preserved, installer insists he must put up trim in order to foam insulation around door. Installer also insists he can’t drill a hole for the alarm in the slider door frame because the metal frame is too deep. Installer uses 11 nails to put up one rosette instead of the single center screw. Luckily, my husband can trade out the installer damaged rosettes with some less visible in our closet. When husband removes trim to put it back up correctly, we discover that there are major gaps in the foam insulation allowing air to pass thru. Husband manages to drill hole for alarm; would have been much easier to have done it when installed. Early December 2009 Pella calls to say coming to install screen door. Since Christmas tree is now in front of slider door, we agree they’ll wait until Jan. I find out they don’t have the screen door; Lowes is supposed to have it. I call Lowes to check on it. I am first told it will need to be ordered. I point out that I paid for it with the original order. Eventually, it’s found. Lowe’s says Pella will pick it up and bring it when they come to install it. I check with Pella, who says that Lowes should deliver it. Jan 5, 2010 Pella is coming to install screen at 9am, Lowe’s delivers screen door at 8am. Installer discovers door is not stained. I check order; it was to be stained. I call Lowe’s who says to proceed with installation; Pella will either stain it in place or come and remove it in order to stain it. Pella installs screen. I pay them the $96.19 that I had been told by Lowe's that I would be charged by Pella for installation. Late January 2010 I wait for promised call about getting screen stained. No call. Track things through Lowe’s; discover that my salesman is no longer working there. Lowe’s says stain is ordered and arranges with Pella to take care of staining door. Feb 9, 2010 Pella arranges to stain door on Feb 23. I ask about stain. They say they have it. I get a call Feb 22 postponing screen installation because stain is missing. Mar 18, 2010 Pella comes to stain door. Determines it would be better to take door back to shop so stain and finish is a better match. April 9, 2010 Pella returns to install screen. Luckily, we really like the doors and my husband is very handy.