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4.141 Reviews
Showing 1-25 of 41 reviews
Donavan B.
04/2023
appliance repair
+ -1 moreMy wife and I bought a Whirlpool washer through Lowe's store in North Little Rock Arkansas in February at 2023 and we were told because it was on the floor is either a floor model or a return from a previous customer that it had been serviced and checked out thoroughly and was in great shape. We brought it home hooked it up properly did the first load and the washing machine filled up and as the pressure was applied to the drum the drum had had a crack in it that we didn't know about and all the water spilled out onto our floor that has soap already mixed in it and our floors are hardwood floors and it damaged the floor in a 30x40 size room and now Lowe's was trying to say it was a Whirlpool issue because they are the ones who are contracted to service on their appliances from whirlpool. Well the whirlpool people said that they never ever serviced this washing machine or even checked it out for that matter after we gave them the model number and the exact washing machine. So Lowe's was actually the ones that were responsible. The guy from Whirlpool said that I need to go back and show them the email that he had sent about it not being a service machine from whirlpool like Lowe's said it was supposed to been done. So I went back to Lowe's and emailed the claims adjuster in Risk Management and she told us that she was going to evaluate and determine if it was a Lowe's claim. Well she sent us an email back and said it was a Lowe's claim and that they would be sending and adjuster out to give us an adjustment price and claim for our floor damage. Will he came out 2 weeks after the day of the damage. He looked it oversized the room and went back and said it would take a couple of days to get his report back in so they could let us know how much damage we were supposed to be compensated for. We didn't hear anything from them for a week after that and I had to make a call at the request of the manager of the store were we had went and bought the washing machine from. He made a call and informed us that we needed to call risk management back. So we called risk management back come to find out the claims adjuster and risk management that we were using no longer was employed there and that our claim will now be assigned to a new claim agent. Well I called back and talked to them about it they said they were going to put in request to find out what was going on about it because the adjuster had already been here at my house a week earlier and they still haven't heard anything. So I went back and talked to one of the employees a manager of a department at the same Lowe's store and she made a call and we were told to call the claims department again. So I did call them back on Friday April 14th which is today and we got the same story again they don't know where the claim at it was supposed to be reassigned to another agent. We don't know what's going on and that's a shame!
Description of Work: They were supposed to take care of an insurance claim we made on our damaged floors caused by a washing machine that had a busted drum but we have yet to hear from them! The damage was done over a month and a half ago.
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$9,800
James M.
03/2017
appliance repair, appliance sales
+ 0 moreIt is kind of misleading in the fact that Lowe's is a corporation and they sell you a warranty protection plan. Then they have A & E Appliance do the work for them, but A & E Appliance is, I would say, an F. Then when I went back to Lowe's they said A & E had been out four times and had exceeded the dollar amount to continue repairing the machine. It is unfortunate that the guy that came out the fifth time actually knew what he was doing and looked where I told him on the drum because the drum was defective. Then Lowe's said they would buy back their policy so they bought it back and the only problem with that is that when I bought my washer and dryer it was a matched pair. The washer has changed design and so now they would not give me my money back on both of them because the other one was still good, they would only give me n money back on one. So I was able to buy another washing machine that looks similar, but they still don't match.
Description of Work: I used Lowe's who used a service, I think it is A & E Appliance or something like that to work on my clothes washer.
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Yes, I recommend this pro
$200
John L.
08/2015
appliance sales, custom cabinets, home improvement stores, home remodeling
+ 2 moreGood news first: Lowe's has an excellent computer design capability, and the salesperson I worked with was very helpful in helping me plan my new kitchenette, which had to fit into a very tight space. The end product looks great. The bad news is that the customer has to work as a general contractor, scheduling each aspect of the project with Lowe's installation team. For my small kitchenette, there were about 5 different phases to the the project. An additional complication is that Lowe's does not supply plumbing or electrical service itself ... I had to hire those personnel separately, and coordinate their work with Lowe's installers. (The cost of service listed above reflects only my Lowe's expenses, which included cabinetry, electric cooktop, microwave, small refrigerator, and installation) Fortunately, this was an additional kitchen, and did not impact the use of my main kitchen. The project took longer than I anticipated. Before using Lowe's again, I would want to price the comparable cost of a professional kitchen planner/installer.
Description of Work: They planned and installed a kitchenette in my casita.
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$5,500
Steven H.
12/2014
appliance sales
+ -1 moreWe got several bids for new kitchen cabinets. Two companies built custom cabinets, two were small companies selling pre-made cabinets, and Lowes was the big company selling pre-made cabinets. We changed our mind several times during the bid process based upon what we saw and heard. In the end, the Lowes Schuler cabinets seemed to be of superior quality, Lowes software for visualizing the end result was superior to others, the professionalism of the Lowes staff, and the fact that Schuler had all the specific cabinet options we wanted weighted heavily in our decision. What clinched it were the multiple discounts and promotions that were being offered which brought the Lowes price down to, if not below, our #2 choice. Lowes will install the cabinets next week which hopefully will go well.
Description of Work: Provide new kitchen cabinets
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Yes, I recommend this pro
$12,000
Avi F.
06/2014
appliance sales
+ -1 moreExcellent. They provided excellent service and advice on which trimmer to buy.
Description of Work: Purchased tree trimmer. I looked at their competitor (Home Depot) and they really did not have the quality of trimmer I found in Lowe's
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Yes, I recommend this pro
$90
Debra S.
06/2014
appliance sales
+ -1 moreLike all of the big hardware stores, Lowe's value lies only in its selection. The staff doesn't seem to know which end of a hammer to hold and barely know where things are located within the store. Most of the time they don't know what items even are and when you ask for some particular item, the y respond with and quot;What do you want it for?and quot;. I only use this store when I already know what I want and I know they have it at a good price due to high volume.
Description of Work: Bought items for home remodel.
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$40
Gary B.
06/2013
countertops
+ -1 moreThey were fantastic and it looks great! I just wish I have had maybe a foot more on the countertop on my bar so chairs could feet all way around it. We got a 6-foot piece, and it would have been great if we got an 8-foot piece. They had large assortment of colors. We went down there with our cabinets, and got everything all matched up. It looks fantastic! I thought their pricing was reasonable, and we got top quality.
Description of Work: I bought my granites from Lowe's.
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Yes, I recommend this pro
Mary C.
06/2013
flooring contractor
+ -1 moreMy fridge conked out at about 6am on a Sunday morning. I headed to Lowe's where they were having appliance sale. I bought a very low-end and simple fridge. The store worker was helpful and the delivery/service people were polite and efficient. My only complaint was that I purposely chose an in-stock fridge because I needed it asap. I knew I may have to wait a day or two, but at first, they told me the earliest they could deliver (my IN-STOCK) fridge was FRIDAY (remember, this was first thing Sunday)! I was really upset and explained as politely as I could that I purposely came here for the speed and efficiency of a and quot;big warehouseand quot; store and I was disappointed. However, the manager authorized a special exception and I ended up getting it, as agreed upon, on Tuesday with no problems. Works great and I am very happy.
Description of Work: I bought a refrigerator and had it delivered, as well as my old one taken away
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Yes, I recommend this pro
$450
Paula M.
05/2013
flooring contractor
+ -1 moreThe sales person in the department was easily found and not busy at the time so I didn't have to wait to get the order placed. She was pleasant and knowledgeable and made sure to ask me if I needed to get my grout and other items for the project. She handed me my invoice and clearly explained that she would get an associate to bring the tiles out to the loading area and directed me to the front of the store to pay for the tiles. The cashier was open and payment took very little time and the cashier was pleasant and friendly. I pulled my truck into the pick up area and waited 30 minutes for the tiles to get from the back of the store to the front. Then when the associate went to load the tiles he stacked the individual boxes, which would have worked if he could have provided a large piece of cardboard to hold them in place with a strap. Luckily another associate came out and explained to the first guy that you couldn't stack the tiles without securing them for the trip down the road and he climbed in and moved all the boxes into a single layer in the bed of the truck. This was a saving grace considering it took another 20 minutes to get the loading done and saved me from having to climb into the truck and move the tiles to a single layer before I could go home. The people were very helpful and wanted to be sure I was satisfied. I performed the labor myself so the only service I received was customer service.
Description of Work: A flooring sales person helped me to acquire the 340 sq feet of porcelain floor tile that I required. Then she got someone to transport it to and load it into my truck. She provided an invoice.
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Yes, I recommend this pro
$1,000
Alex B.
05/2013
appliance sales
+ -1 moreVery good delivery experience. On time and they moved our old unit to the garage.
Description of Work: Purchased whirlpool refrigerator. Exceptional deal as the refrigerator went on sale after we purchased it and before delivery. They reworked our purchase to the lower price. They delivered, hooked up the ice supply line, and cleaned up their work area.
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Yes, I recommend this pro
$1,900
Terry J.
03/2013
flooring contractor
+ -1 moreI needed a white cabinet for a bathroom. There was only one Lowes in Alb that had one. I had not brought a big enpugh vehicle so I paid for it and they marked that I would be back on the next Friday. I came and it took 25 minutes for them to find someone who knew where it was and help load it. It was slightly damaged but to much trouble to return.I needed a white cabinet for a bathroom. There was only one Lowes in Alb that had one. I had not brought a big enpugh vehicle so I paid for it and they marked that I would be back on the next Friday. I came and it took 25 minutes for them to find someone who knew where it was and help load it. It was slightly damaged but to much trouble to return.
Description of Work: The salesman was busy with another customer but was helpful when it was our turn. I found a damaged cabinet that would have worked for me but the price was nearly the same as the new one. The salesman said it would be quick and easy to pick up later.
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Yes, I recommend this pro
$250
Claire F.
06/2012
fencing
+ -1 moreI got 3 estimates for 100' of 6' high cedar fencing plus a 4' gate and hauling away the old fencing. Their estimate was slightly higher than one of the others, but they agreed to reduce the price to better the other estimate. They were willing to ensure that the fence was done quickly, which was a concern of mine. The installer called me within a day of my acceptance of the proposal and set a date about a week in advance to do the job. He indicated he would finish it in a day or two. They showed up on the time and completed the job in two days. The fence looks great. The gate works fine. The installers were polite and worked hard to get the job done quickly. They cleaned up the mess. My neighbors have complimented me on the fence. I have been happy with Lowe's work on this and will probably consider them again for other kinds of jobs.
Description of Work: I had about 100 ft of cedar fencing removed and replaced with new 6' fencing. They also installed a 4' gate. They had to work around some large tree roots.
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Yes, I recommend this pro
$2,800
James A. W.
04/2012
home remodeling
+ -1 moreThe price is competitive with others. When I walk in the door, someone greets me, and directs me to where I need to go.
Description of Work: I purchased some items from my home here.
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Yes, I recommend this pro
William H.
09/2011
doors
+ -1 moreLowe's claims they will not order a door without having a technician measure it first. We paid $35.00 to have the measurement done (which would have been credited to the installation charge). It took a week to schedule the measurement and then after calling to ask where he was, he said he forgot what day it was. After the measurement, Lowe's prepared a 7 page contract for a $135.00 door and and $225 installation. Then the said they would order the door with about a 10 day delivery time but no guarantee and no recourse under the contract. Then we could schedule the installation after the door arrived which is another 10 day plus delay. Total time would have been more than a month without a door. When I called to discuss this with the store manager I was treated very rudely and without concern. I was also given inaccurate information about how to close my contractors account with Lowe.s. It started out with the treating my wife poorly and then myself. I am never doing business with Lowe,s again. DO NOT USE LOWE's CONTRACTING SERVICES OR SPECIAL ORDER FROM THEM.
Description of Work: Lowe's claims they will not order a door without having a technician measure it first. We paid $35.00 to have the measurement done (which would have been credited to the installation charge). It took a week to schedule the measurement and then after calling to ask where he was, he said he forgot what day it was. After the measurement, Lowe's prepared a 7 page contract for a $135.00 door and and $225 installation. Then the said they would order the door with about a 10 day delivery time but no guarantee and no recourse under the contract. Then we could schedule the installation after the door arrived which is another 10 day plus delay. Total time would have been more than a month without a door.
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$35
Paul E.
07/2011
appliance sales
+ -1 moreOverall just an absolutely terrific experience. A very friendly and knowledgeable salesperson answered all our questions and concerns. He indicated that the model we wanted was not in stock and had to be ordered from the manufactorer and would take approximately 14 days. This was not an issue as there are just the two of us and we wash by hand until then. I had done some research on the Bosch web site and discovered a rebate offer that applied to the model we were purchasing. However, it did not apply to products purchased at Lowes, Best Buy or Sears. I mentioned this to the salesperson who then offered us a 10% discount on the dishwasher along with the installation rebate. Within two days of ordering the dishwasher we got a courtesy call from the company handling the install(AHP Services) and a subsequent call from the Lowes installation department to make sure we had got a call from the installer. Within 10 days of ordering the dishwasher we got a call from the installer saying the dishwasher was in and they gave us a two hour window the next day to come out and do the installation. That call was also followed by a subsequent call from Lowes installation department confirming the date and time of the installation. The installer arrived within the two hour window. He was very courteous, knowledgeable and friendly. Within an hour he had the new dishwasher up and running. He left his card and said that if there were any issues at all to give him a call. We received a call the next day from the Lowe's installation department to make sure everything went well during the install. Like I said, it was just an overall absolutely terrific experience! To be honest, not something we had not anticipated from a Big Box retailer.
Description of Work: Our 13 yr old dishwasher finally gave out. We decided to go with a Bosch model that was listed #1 in Consumer Reports. Lowes did not carry the model so it had to be special ordered. We also decided to have Lowes do the installation since they had a rebate promotion at the time for installation.
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Yes, I recommend this pro
$1,000
Beth C.
07/2011
appliance sales
+ -1 moreI am very pleased with my new refrigerator.
Description of Work: The sales associate was extremely helpful. I purchased a new refrigerator and they delivered it the next day! I will be making additional appliance purchases and it will be from Lowe's!
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Yes, I recommend this pro
$1,000
Michael T.
06/2011
appliance sales
+ -1 moreAppliances were fairly priced and the staff was helpful and honest . The staff offered extended warantees but did not use high pressure tactics. The delivery was prompt and we really appreciated the fact that Lowe's took the old appliances away for recycling.
Description of Work: We bought kitchen appliances, Stove, Refrigerator, dish washer.
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Yes, I recommend this pro
$1,500
Ingeborg C.
04/2011
hardwood floor
+ -1 moreIt was a contractor of Lowe's and it was a disaster. They ran out of wood so one piece in the den didn't have wood for 5 weeks. There were all these little problems, then when they were all finished I opened the front door and couldn't open the door because the wood was too high. They came back scratching their heads and didn't know what to do. They put some tile ontop of my old tile entry way to expand it all so the door would open. It messed up the floor by the door so I had to wait another 5 weeks for them to get the wood to replace it. I went to the manager at Lowe's and they gave me a discount of $1600 because of the mess they made. They were decent about it. I'd be afraid to use them again because I don't know what contractor I would get. If I could pick my contractor then I would use them again. The problem wasn't with Lowe's, it was with the contractors.
Description of Work: Lowe's put in wood floors. They took out the carpet and laid out the plywood and wood floor on top.
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Yes, I recommend this pro
$4,000
Loren L.
03/2011
flooring contractor
+ -1 morePrice was the deciding factor for me to use a different contractor. Other aspects of professionalism, estimates were timely and good.
Description of Work: I choose to use another contractor for price reasons. I frequently continue to use Lowe's for many purchases.
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Yes, I recommend this pro
LINDA Z.
11/2010
flooring contractor
+ -1 moreOverall Lowe's was a big disappointment, have told fellow coworkers of mine who wanted to do the same flooring not to use Lowe's, go elsewhere. Would never use this store again. On 1/6/11 after filing a dispute for $1400 with the credit card company for the bad leveler Lowe's did refund the $1400
Description of Work: Lowe's sold and supplied expired leveler for the floor to use before laying the laminate. Materials had to be jack hammered up in the home, job took lot longer to do, company district manager not responded to letters or faxes. Cost extra expense to purchase the leveler used and it turned out to be expired, replacement materials also contained 3 bags of expired materials also that the installers caught and did not use. Terrible customer service and attitude of deliver drivers. Turned them into the State Attorney General's office also. Paid to have the entire house flooring done in laminate and vinyl
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$11,000
NORMA M B.
09/2010
custom cabinets, carpet installation, ceramic tile, countertops, flooring contractor, home remodeling
+ 4 moreI spent 6 months living out of boxes--because everything had to be removed from the kitchen, bedrooms, bathrooms and closets. My garage held all the boxes--kitched cabinets--most of all I owned. MY stove spent months in my livingroom--unuseable---The project that was started in AUGUST was finally finished TWO WEEKS BEFORE CHRISTMAS!!! IMAGE TILE SAVED ME--will recomend they always. RUN AS FAST AS YOU CAN FROM LOW'S, CHAMPION TILE and "ED" If you want any work done---just tear it up--dollor by dollar rather than ever go to Low's off of 528/Alamida.
Description of Work: Lowes subcontracted to Champion Tile for my carpet and tile instilation. First tile setter showed up stayed less than 45 minutes took off on "personal" errands. Came back around 11:00 worked about an hour had lunch and then stated he would be back until 3:00 pm.. Next day found liqour (Beer x4 bottles) in trash. This guy was alone! Informed Chanpion I would not allower a drinker to work for me, then they sent a kid who had never laid tile before in his live--He didn't even work for them when they sent him. He used spacers for tile size 3 foot square---my tile was 1 foor square, grout line was so uneaven it made you sick to look at it. Spliced and cut piced right in the middle of my hallway for all to see. Refused to bring equiptment the kid needed because it was "BEING USED ON IMPORTANT JOBS" Cut my tile with a hand saw and used a blade for cutting wood. Champion refused to remove the old floor before installing new floor. Then they started putting in my carpet. They would work for about an hour in the morning and then leave to do "More Important Work" and wanted to return after 6:00 pm to work for an hour or so. One night as I was sitting on my couch--They brought a complete stranger through my house---without asking if I had any objections--- He showed this stranger my bedrooms, hallways. closets etc. just as you would in a uninhabited house. They never had the equiptment they needed and used MY TOOLS, never had even the supplies to replace the toilet they removed. This went on for 9 days, after the seventh guy came to do some molding work and didn't bring the molding--I was through-- this company out! I placed what little equiptment that was theirs on the cirb and told them to come get it, that they would never get back into my house agasin. I had talked to the owner---no use----complaineed to Lows manager in charge of subcontractors "ED"---worthless. After several months--it is Now October--I finally had to call Lows Corporate Office to get any results. Carpet work not finished, tile where ever four corners met had one tile at least 1/4" higher than the rest-old padding left under master bedroom carpeting to void warrenty--carpet cut at Lows-so they could keep all the extra carpet--Lowes refusing to do anything about fixing or correcting the job--even after sending ( at my insistance) 3 people to see what a horrible job was done. THE SUBCONTRACTOR SUPERVISOR " ED" STOOD AT THE END OF THE REGISTER THE DAY I WROTE THE CHECK FOR $23,000.00 AND COULDN'T WAIT TO GET HIS HANDS ON THAT CHECK!! WHEN I NEEDED HELP--HE REFUSED TO DO ANYTHING until I called croporate headquarters. I fought and faught with Lows untill after Thanksgiving before they agreed to fix their mess. Finally--IMAGE Tile and Carpeting ( God's Angles ) were allowed to correct all the work-- New carpet and padding had to be special ordered, new tile had to be found. When IMage people arrived--THEY REMOVED THE OLD FLOOR--REMOVED THE UNSTRECHED CARPETING--FINISHED THE TILE IN THREE DAYS AND THE CARPET IN ONE!
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$23,000
Michael M.
09/2010
appliance sales
+ -1 moreWas totally impressed with the help and enthusium I received as a customer.
Description of Work: Purchased a bottom freeser refrigerator. Was given a fair price that I was happy with and was set up with 12 month interest free account at my request although I will pay it off in 3 months.
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Yes, I recommend this pro
$1,200
John L.
07/2010
carpet installation, flooring contractor
+ 0 moreThe work went very well. They went above and beyond. I got what I paid for.
Description of Work: I used Lowe's to do the flooring and carpets for me six weeks ago.
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Yes, I recommend this pro
$3,500
EVA W.
06/2010
carpet installation
+ -1 moreThe installation was an F. They used the restroom and it overflowed and they didn't tell me. I found out later on that day when I went back after they had left for the day. They also left remnants by my front door and they didn't even take the remnants away with them.
Description of Work: They installed carpeting in one of my rental properties.
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$139
Roland S.
06/2010
flooring contractor
+ -1 moreThey did a fine job. I had no problems with the price or quality. There was a slight responsive issue, but other than that everything was good.
Description of Work: They had ripped out some old carpets for us, and did some installations.
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Yes, I recommend this pro
$1,600
- 1(current)
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Contact information
3500 NM 528 NW, Albuquerque, NM 87114
www.lowes.comService hours
Sunday:
8:00 AM - 8:00 PMMonday:
6:00 AM - 9:00 PMTuesday:
6:00 AM - 9:00 PMWednesday:
6:00 AM - 9:00 PMThursday:
6:00 AM - 9:00 PMFriday:
6:00 AM - 9:00 PMSaturday:
6:00 AM - 9:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
Flooring Sales and Installation,
Kitchen and Bath Remodeling,
Countertops and Backsplashes,
Carpet Sales and Installation,
Doors,
Cabinet Making,
Appliance Repair,
Hardware & Home Improvement Stores,
Window Treatments,
Fencing,
Hardwood Flooring Sales and Installation
FAQ
LOWE'S is currently rated 4.1 overall out of 5.
Sunday: 8:00 AM - 8:00 PM
Monday: 6:00 AM - 9:00 PM
Tuesday: 6:00 AM - 9:00 PM
Wednesday: 6:00 AM - 9:00 PM
Thursday: 6:00 AM - 9:00 PM
Friday: 6:00 AM - 9:00 PM
Saturday: 6:00 AM - 9:00 PM
No, LOWE'S does not offer free project estimates.
No, LOWE'S does not offer eco-friendly accreditations.
No, LOWE'S does not offer a senior discount.
No, LOWE'S does not offer emergency services.
No, LOWE'S does not offer warranties.
LOWE'S offers the following services: APPLIANCES, COOLING, ELECTRICAL, FLOORING, DOORS, WINDOWS, KITCHEN, OUTDOOR & PLUMBING.
Contact information
3500 NM 528 NW, Albuquerque, NM 87114
www.lowes.comService hours
Sunday:
8:00 AM - 8:00 PMMonday:
6:00 AM - 9:00 PMTuesday:
6:00 AM - 9:00 PMWednesday:
6:00 AM - 9:00 PMThursday:
6:00 AM - 9:00 PMFriday:
6:00 AM - 9:00 PMSaturday:
6:00 AM - 9:00 PM