Granite Passion LLC

The family at Granite Passion is genuinely kind and patient. I had to call many times to change appointments due to unforeseen remodeling scheduling issues, and they handled it with grace. They have a nice selection of reasonably priced granite. They have options to get pieces that are not as large as a typical slab, which was perfect for our bathroom remodel. (which did not need an entire slab-what a savings!) The installation was quick and professionally done right when we needed it. I am recommending them to my family for their kitchen remodel!

excellent service and install

The Granite business can be a real racket. Most places either don't have the product you want, or don't want to be bothered with smaller jobs. After searching about a dozen companies, we stumbled on GP, and were happy to see a different attitude. The folks at GP have really thought a lot about the business, and have a much better business model than the rest of the field. They have a great selection of materials, and most of the materials are pre-cut for kitchen and bath applications. No more dealing with one company for large slabs you don't need, and then another company for cutting and installation. They do it all, and with good service. We picked out the materials nearly exactly the size we needed. They then arranged for installation people, who worked well with our general contractor to get the job done on site in an afternoon.

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Great customer service and very prompt with installation

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Buying and measuring went smoothly and we were pleased with the process. Installation left a lot to be desired. The installers ripped out my plumbing carelessly and caused a big leak. I tried to keep emptying pails of water while the sink leaked while my husband took off from work to try to find a cap for the line. He couldn't find a cap. While I was bailing water, one of the work man stole my $200 faucet which is only a year old, saying "gee I didn't think you wanted it". Then we did not get all the pieces back for the faucet when I told him I did want my faucet. We agreed to pay the installers to fix our plumbing when they were done, but since pieces were missing they claimed they did not have time to fix the plumbing. They should not have taken my sink parts out to their trucks without asking me if I wanted them! And then they wanted to leave me with a major amount of water flooding my kitchen. I refused to sign off on the job and then finally, after 4 hours of me bailing water and my husband taking off work to try to find a cap, the guy in charge went and got a cap for the water line out of his truck and charged me $10 for it. Why didn't he cap the leak hours before if he had the right piece all along? Is it funny to watch us run around trying to control a flood for hours? What a terrible way to treat a customer. And seriously - I'm spending $2500 and they can't provide a $10 cap to prevent a flood? And they need to use a plastic bag for the pieces they take off my sink, dishwasher, faucet, spray, it just crazy to take the pieces of my plumbing out to their trucks!! I have to replace everything because many parts are gone. It will cost me hundreds of dollars because they were careless with my plumbing parts. They were so busy loading anything they could reuse into their trucks that they never asked me if perhaps I would like to reuse some of my plumbing myself. My kitchen was left wet and torn apart (drawers out, everything disconnected - even the dishwasher was not secured to cabinets like their work order says they will do. My sink, disposal, faucet, and dishwasher pieces were lost so we can't reconnect them, everything from below the sink is in the middle of the floor, all the electric is now exposed because they don't cut the covers where the back splash comes up to them. My kitchen looks like a war zone.). Have a plumber standing by before these guys come to your house, all they care about is putting in the counter top and they obviously do not care if they leave you flooded and lose your plumbing parts. The counter looks good, but my plumbing is completely destroyed and that was not necessary.

We looked for a couple of months to find the same granite we we had in our kitchen island. When we built the house we put Formica on the other counters. We looked a quite a few granite companies and some had to search for the granite and other could not find it. I saw an add for Granite Passion. We drove down and walked into the showroom. We were greeted by Bob, who was very helpful. We told him the name of the granite. We walked into the back room and there it was. We were ecstatic. The price was half of other places we looked. Also the installers were so very nice, professional, on time. They always cleaned up and when they were done everything was clean and tidy. Also we had our granit fully installed a week after we went into the showroom. The piece we picked out was for another client and he called her and she agreed to let us have it because she could wait for awhile. Will definitely use this company again. Also like that it is family owned. The only downside is we never got a receipt.

We found them on our own and wen t down to their showroom, was remarkable impressed with their setup, was like being in a art museum, price was competitive, it was installed within 1-2 weeks from order, we are thrilled with how are kitchen looks, went perfectly. Installation was perfect, service at store was excellent,.

They are a private company, and they are family run. I was very pleased with them, they are small and they did an excellent job. They are very reasonable too. They were very helpful. I went down and talked to them, and they come down, measured and looked, the workman came out, and he had to do a difficult cut, which took time, and he got it right the first time. We have been very happy. I could have got it less expensive, but I was very happy with their services. I didn't have any problems at all. Not only the sales staff, but the workmen were also very good.

One of the reasons we like Granite Passion is that we take the whole family to their showroom to decide the our favorite granite color and style. Since we are novices, they have always given experienced advice--including how to keep costs manageable. Since I did the last job myself, they cut the two small holes for the vessel sink and waterfall tap and polished some extra sides needed on the backsplash. Of course, granite is not cheap, however, I feel that the price for the quality and service was a very good value.

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Fairly well, project installation went very smoothly and quickly and installers showed up early and they were very prompt. One thing that my wife and I weren't aware of in the beginning is that they subcontract the installation out to a different vendor. Our initial impression that we got is that "Granite Passion" would be installing as well. Other than that our countertops look stunning!!!!

We did not use this vendor because the cost was higher than another vendor. In the future, we would still go and get a quote for another project because they do have a nice selection and they seem to be responsive to the client. Ultimately, I don't know if we would use them to install some granite. It would depend on cost.

Loved this small, woman-owned business! I worked with Nicole and she was very knowledgable and professional. The very day after I visited the showroom, she traveled to my home and provided a free, exact estimate of the cost of the project. I appreciated her tips for keeping the cost of our project within our budget. I felt that the overall total cost of the project was very reasonable when compared to competitors' pricing. While this locally-owned business is smaller than some of the "big box" granite stores in town, the granite choices were more than sufficient, and the granite itself is beautiful and high-quality. The company worked with me to get our new granite installed on a quick schedule. The installers arrived right on time, worked quickly, and did a very neat, high-quality job. I will definitely use this business again when we get to work on our kitchen!

It went amazingly well. The granite looks beautiful, and I am a very happy customer. I'm very grateful for their suggested improvements to the installation, which were to use the smaller of the two possible cutouts for the kitchen sink (to create a lip to hide the caulking), and to move the seam away from the sink, farther down the counter. They were professional, polite, and fast - very easy to work with. Their price was very fair, and their service was excellent. I recommend them.

Granite passions had better prices than other suppliers in town, although their selection is more limited. They showed up on time and did excellent quality work on the installation.

This was a long process due to our cost limitations and the custom cabinet-maker. They are willing to work with you. However, I would encourage you to make sure you are both communicating about the exact same thing. In retrospect, what we thought we were talking about and what they were telling us were ton a different line of communication than they were speaking about. If you get glazed over by numbers (square footage), make sure -- when you are ready to purchase -- you have someone with you who gets those numbers right away. We purchased a slab of granite and thought we were communicating that it would not just be for one small top, only that top was needed first. They understood it, and wrote it down, that the measurements provided were all we needed. We understood this was the last piece of that granite available, period. We bought the slab thinking that would be enough for our future needs as well. They sold us the slab thinking we needed just the amount for the specified job and would use the rest later for something small. If there are questions, please speak with the owners, Sharon and Nicole. They can solve any problems you have. Do not let anyone else confuse you or take what they say as gospel when you have issues or concerns. We found out that Sharon and Nicole are the ones who run the business and truly know what is going on. The kitchen counters and backsplash are done and look great. The only issue at the install was that we said we wanted to keep the left over granite (we bought two slabs, so all the granite was ours) the remaining and the installers didn't know that and had loaded it up to take it back. Luckily, we noticed that before they left and that was taken care of. So, all in all, everything is good. But, as is in all consumer transactions, PAY ATTENTION!

We were pleased with the interaction with the people in the office. Their selection of granite was very good. We decided to go with another company because of a certain granite color and a better price.

Experience a the showroom was excellent. They were attentive and helped me pick out the granite and the installation was done within a week. The installers came on time, were very experienced and did excellent work. The price was reasonable and we kept the left-over granite that we plan to use for another project.

We were directed to Granite Passions by our General Contractor as we were building a new house. We met on at least 4 occassions to select the granite we wanted for the different rooms. The companies agent Bob was kind and understanding as we change our minds during the selection process. When we finnaly settled on the kitchen granite and his samples were not quite what we wanted, he took us to another granite shop and there patiently helped us select the 4 pieces we wanted. He then took the plans and from them created the counters with the odd requested designs ("rivers" and pink quartz) and had the granite ready in a timely fashion. When the cabinets were installed, Granit Passions was read to do its installation. On site work was done quickly and with a minimum of fuss and dust. The installers (employees of Granite Passions) even suggested an on site addition using the materials on hand. We approved that addition. We have been in the house for almost 9 months and are completely satisfied with the work and materials and the help and guidance that Bob gave us.

From beginning to end, we felt overall happy with the results. Nicole, the co owner did the measurement. Her crew came and completed the job in one day. We are very pleased with the quality of the product. The only glitch, the faucet which was installed was not tightened. The line blew off and water leaked everywhere. Fortunately, my husband was able to fix it as we called them but it was the new year weekend and they were closed.