First Class Electric, LLC

I expressed my concern to Kaley, the office scheduler, that I wanted an experienced licensed electrician to reinstall a ceiling fan that had issues. She sent Eric out with Kenny. Eric said the ceiling fan I had was defective and agreed to install a replacement. Kaley told me she would send Eric (who has 4 years experience) to install the fan but instead the very green Kenny showed up. After Kenny installed the fan you could not turn both the light and fan on at the wall. He had to call Eric and ask him how to wire it so that it would not do that. Eric told him how to fix the wiring; but the whole fan was wobbling and clicking when he was done. He admitted that something was wrong and he did not know what. He called Eric to figure it out while I called Kaley who did not answer and left a message. Kaley called back later and said she would send Eric out to fix the problem. Eric did come out but brought Kenny with him. Eric turned on the fan, looked at the obvious wobbling and clicking and said that nothing was wrong with the fan and that they all wobbled and made noise. I knew this was not true because I looked at the Lowes reviews about how smooth and quiet these fans were. Also, Kenny had admitted that something was wrong. I told Eric about the troubleshooting options for wobbling and noise. Eric was belligerent and refused to check anything. Such as a loose blade armor fan mounting not secure. I told Eric that the manufacturer said you could balance the fan blades by switching one fan blade with a blade from the opposite side. Eric said **That is not true** I said **So you are disagreeing with the manufacturer?** He did not say anything but told Kenny to switch the fan blades. He refused to check the blade arms, the fan mounting, the outlet box, or the mounting bracket to see if secure as recommended by the manufacturer. He said **I do not need to look, I know it is fine and Kenny installed some other fans like this with no problem**. Since Eric refused to do the job that Kenny admitted was not right; there was not much I could do about it other than say **Okay I will let it go** and then leave a review. I am now looking for a master electrician, working by himself, who is not trying to protect a green worker, to do this job. UPDATE: Kaley offered to send out an electrician who had more experience than Eric; and his name was Hector. Hector was immediately very polite, friendly, professional, and personable. He did everything he could to see what the problem was and fix it. He removed the ceiling fan and checked over everything. He was able to eliminate the noise by securing the base better. He lined up the chains correctly so that they were no longer difficult to pull and no longer making noise. He worked on balancing the fan blades and got them in better balance. I am overall happy with the experience and the end result. The reason I am not giving more stars is that I initially requested an electrician who was very experienced and skilled. I was told that Eric had 4 years experience and that he would be sent to me. However when the electrician showed up, it was not Eric, it was Kenny who was very green.

Kenny was awesome and I would have First Class Electric work on my electrical system anytime!

Good job, but had to return to fix one switch wired incorrectly, and one still remains to be done because it was overlooked.

Great company-efficient ,responsible , accountable ,reliable...Great customer service-considerate ,courteous ,polite ,very helpful....Great workers-professional , superb work , remarkable attitudes

Great job

Jesus installed 3 ceiling fans and three other fixtures. He was courteous, professional and friendly. I will definitely ask for him again.

We were very pleased with their work. Additionally, they were the only company to actually contact me when I put in a request for a job on Angie s List. They came out the same day and provided me with a quote the next day. The electrician showed up right on time, and they charged exactly what they quoted.

On time, friendly,reasonable, professional

Very professional and arrived on time. I would hire them again in a heart beat! Eric, the installer, did a magnificent job.

very courteous, professional. would definitely use again

New fan look great very happy with company you recamended

Professional and knowledgeable

Prompt and fair priced

They showed up, made a quick check of all I did to besure there was no power in the line going under ground and left within ten minutes I expected a more detailed check of the electrical system. The costs was quite high for what I received. bill R

The work was done quickly and professionally. No complaints.

Na

Took them 3 days to complete the work, but they only worked 6 hours a day. And twice each day they had to make trips to Home Depot for supplies. So actual work time was maybe 3 hours a day. They did a good job as far as I can tell with the electric but did not do a good job cleaning up after themselves, left trash around the yard and did not fill the trenches they dug, I had to go finish filling them in and level the yard back out. I would hire them again, if the price was right and I was not in a hurry. Knowing ahead of time I would have to clean up after them.

Adrian and Jesus were friendly and courteous, knowledgeable and efficient. Highly recommended.

I scheduled the appointment for 7:00 a.m. The guy showed up promptly at 7:00 a.m., which is a huge plus for me. I didn't have to wait wondering if he was going to show up at all, as I have had experienced with other contractors. Am looking to hire for additional work.

Get a written quote. My bill turned out to be about twice what I was verbally quoted.

overall well done and fast and response time great.