Featuring the "Clear Water Rinsing System"
Established in Albuquerque in 1985
A+ Rating by the Better Business Bureau
Free Estimates
Neighborhood References
Fully Insured
Longer Lasting Results
Cost-Effective Pricing
Doing it Right:The right equipment, the right people on the crew, and the right system
Business highlights
41 years of trusted experience
Emergency Services Offered
Services we offer
Cleaning including carpet, area rug, upholstery, vacuums, tile & grout.
Bill Reno is a gentleman extraordinaire. He arrived promptly and helped his associate get started and made sure everything was in order. He called later that evening to make sure everything was completed to my exact specifications and satisfaction. I no longer have carpet in my home; however, when I did, I would not trust cleaning it to anyone but Bill and Excel Carpet care.
Description of Work: Bill is a gentleman extraordinaire. He arrived promptly and helped his associate get started and made sure everything was in order. He called later that evening
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Terry S.
10/2015
5.0
carpet cleaners, upholstery cleaning
+ 0 more
unknown
Description of Work: Cleaned a reclining chair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Darling V.
06/2015
5.0
carpet cleaners
+ -1 more
unknown
Description of Work: It went very well. They cleaned all the carpets in the four bedroom house, living room, family room. They did a deep thorough job. They used no chemicals. They left their fans over night in case it was needed. The owner called during the job to see how things were going. And called again after the job to see if I was satisfied. If not they would come over and do more, at no cost. Although more expensive than the usual carpet cleaners, there is no comparison as to the look and the smell of the carpet. Looks brand new and the smell is fresh, with no chemical smells. In the past with their competitor, that other company's work of cleaning lasted only about a year before the carpets got dirty again. I used Excel base on recommendation of my neighbors who have used them for years. And I can see why.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
JoAnn L.
10/2014
5.0
carpet cleaners
+ -1 more
They arrived on time and did a very professional job. Bill also called to follow up to ensure that I was satisfied with the work and told me to call him if I had any issues after the sofa and loveseat completely dried. I was very pleased with the work they did and would highly recommend this company.
Description of Work: They cleaned my sofa and loveseat and five area rugs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$604.55
SHIRLEY K.
08/2014
5.0
carpet cleaners
+ -1 more
unknown
Description of Work: I purchased a well-used (soiled) wool rug at a shop which raises money for projects to help the homeless. I intended to have it cleaned; however, before getting around to that project, Albuquerque had a heavy rainstorm and rain leaked in around the window casings and the rug was soaked. When I took it to Excel, it was soiled and soaked. They cleaned, rinsed, and disinfected the backing and the face. I now enjoy the sculptured surface of the colorful flower pattern of a 5'6" x 8'x6" rug including fringe. And I also enjoy the warmth it affords to a room with a cement floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240.75
LINDA A.
08/2013
5.0
carpet cleaners
+ -1 more
The are pricey, but the quality of the work is wonderful. They are terrific.
Description of Work: Carpet cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kim G.
04/2013
5.0
carpet cleaners
+ -1 more
The morning after I first made contact with Excel, they came out and picked up my rugs, and then delivered them 24 hours I gave the go ahead (when renovation work at my home was completed). Bill Reed was a pleasure to work with.
Description of Work: I had two fairly large area rugs, a smaller runner, and a hand-woven rug cleaned and deodorized
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
Denise S.
03/2013
5.0
carpet cleaners
+ -1 more
We were very happy with the professional job that Bill and his assistant did. He is a little more expensive than some of the other carpet cleaners in the area but we wanted to have it done right and he came highly recommended. This was a difficult carpet to clean because it had pet stains and because we had attempted to clean it ourselves and used too much soap which left a lot of residue. They also gave us good advice on future care and maintenance of the carpets in our house. They were on time and very professional and made a return visit for some touch ups. I would recommend Excel for their quality work, honesty and great customer service and would use them again.
Description of Work: We had Bill give us an estimate for cleaning two large rooms of carpet. The carpet had pet stains and was dirty and we were deciding whether to just replace the carpet or try to clean it. Bill was very professional and gave us an honest assessment. We ended up cleaning it so we could get some more use out of it rather than replacing. He was good about telling us which stains would and wouldn't come out and he was close to the mark on that.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Lorraine F.
07/2012
5.0
carpet cleaners
+ -1 more
I really like that they don't use soap, but extremely hot water for the carpet. Using soap typically causes a soapy residue. This is something I don't have to worry about. They are very professional and knowledgeable.
Description of Work: When I hired them they did a spot clean treatment, and then a deep cleaning for my carpet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Kevin H.
03/2012
5.0
carpet cleaners, upholstery cleaning
+ 0 more
Mr. Bill Reno and his team from Excel are just first-class. This is the fifth year I have used them; I don't even bother with anyone else. I have two small kids and two dogs, and somehow we only need our carpet cleaned once a year because these guys are so thorough. They are supremely professional and trustworthy. I have no problem leaving them with a key and having them work while I am away. They always take great care to protect the sheetrock wall corners from their tubing with plastic guards, as well as my tile with dropcloth runners. And I think it speaks a great deal about the company that I have had the same technician five years running. His name is Victor, and he does excellent work. Today he had two additional technicians with him--Ernest and Chris--and they are equally professional and efficient. Mr. Reno is always prompt in calling me back to schedule when I call the office. He also calls to follow up later that day or evening; to me, that says he takes pride in his and his team's work. He wouldn't be calling if he was expecting me to be dissatisfied. I feel really fortunate that I found out about this company right when we bought this house--no one else has ever cleaned our carpets here, and as a result, they are in tremendously good shape despite five years of our active and messy family living in the house.
Description of Work: The team cleaned four bedrooms, the kids' playroom, and the master closet, as well as my 13 foot-long sectional sofa and several area rugs. I agree that these guys charge more than Stanley Steemer or others, but the cleaning lasts almost a full year. It's like new carpet when they are done. I think the big difference is that they rinse the carpets extremely thoroughly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Cindy O.
01/2012
4.0
carpet cleaners
+ -1 more
They were very thorough. I would use them in the future.
Description of Work: I used Excel Carpet & Upholstery in July 2011 for carpet cleaning service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
CATHY H.
12/2011
5.0
carpet cleaners
+ -1 more
They charged me about $400 for their services. They did excellent work.
Description of Work: I used the services of Excel Carpet & Upholstery for carpet cleaning about four months ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Mike S.
12/2011
5.0
carpet cleaners
+ -1 more
Bill Reno of Excel came to the house to assess what work would be required. We do not wear street shoes in the house, do not normally eat or drink in carpeted areas, and don't have pets. (Oops! But, we did once have a hot coco mishap in the finished basement which left a one foot diameter stain on the carpet..) Bill was impressed that our eight year old carpets looked good and said they would be relatively easy to clean. Bill also stated that he could quote a lower price if we moved the furniture off the carpeted areas to be cleaned. We moved all the furniture off the carpeted areas to be cleaned the day before Excel was scheduled to arrive. Bill and three others showed up to start the job precisely at the scheduled time. The entire team was especially courteous. As advertised, Excel has excellent carpet cleaning equipment. (Excel's equipment is similar to that used by Stanley Steemer, but appeared to be much better maintained.) The team spent about 40 minutes setting up, and then left one man to do the actual cleaning. He spent several hours cleaning our carpets. Excel sprays a substance (soap, detergent, shampoo) on the carpet and then steam cleans the sprayed area until no soap bubbles are seen in the vacuum return line. After cleaning an area, they set up blowers that circulate air over the damp carpet to accelerate drying. The darkened high traffic areas are clean, the darkened strip immediately next to the wall where the vacuum cannot reach is clean, and the white stain where hot coco was spilled is undetectable. Our carpets are now exceptionally clean. For the cleaning service we got, the price was good. NOTE: In the past, I have been disappointed by "5 rooms for $178" type offers from other carpet cleaning companies. After getting on site, they claim that a room is larger than allowed by the offer and will count a large room as two or three rooms. And, then they will want to know if we also want the hall cleaned. If yes, well, that counts as another room. And, then there can be additional costs for driers, spot removal, for their special "deep cleaning" service, etc. In those cases, the work was not done well. soap was left in the carpet, which causes the carpets to collect dirt more quickly. Those were not good experiences.
Description of Work: Cleaned carpets in den, bedroom with large attached sitting area, and large finished basement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$690.15
Candace S.
11/2011
5.0
carpet cleaners
+ -1 more
I decided to go with them because I have used them in the past. Their price is higher than many others, but they are more thorough, for example, in rinsing the detergents used to clean the rugs. I don’t know if they are double than many others in terms of the price; that was definitely a consideration I had to overcome. They are pretty dependable, and I like their quality of work. They show up on time and seem to meet the time expectations that have been declared. They are pretty cheerful about how they handle stuff, especially in terms of moving stuff back and forth. I would highly recommend them and would probably use them again in the future.
Description of Work: I used Excel Carpet & Upholstery for pretty extensive carpet cleaning work. They shampooed and rinsed most of the carpet in the house. The house is probably over 3000 sq. ft., and the carpet footage is perhaps between 1800 and 2000 sq. ft. They did all but a very small portion of the carpet in the house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
Trevor L.
11/2011
5.0
carpet cleaners
+ -1 more
Bill Reno has cleaned our carpet for many years. He always does a good job.
Description of Work: Cleaned carpet in family room and traffic patterns in 5-bedroom house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Dennis B.
03/2011
5.0
carpet cleaners, upholstery cleaning
+ 0 more
We have used them over the years and we have always been very, very pleased with them. They have always been extremely reliable, very competent and professional. They are a little pricey but they are also very good compared to other people we used in the past. When they say they are going to be here at 7 am you can set your watch by them.
Description of Work: We used Excel Carpet Cleaning to clean the carpets for the entire house, which is entirely carpeted except for the kitchen. They did some spot cleaning here and there where we had a problem with a pet and they did a little bit of spot cleaning on some of the furniture.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$840
07/2006
5.0
carpet cleaners
+ -1 more
I LIKE THAT THE SHAMPOO THEY USED TO CLEAN WORKS. I WILL TRY THEM IN THE FUTURE IF I NEED THEM. THEY ONLY TOOK ONE DAY TO FINISH CLEANING MY CARPET. THEY WERE REASONABLE. PLUS, THEY MOVED STUFF OUT OF THE WAY AND REPLACED IT WHEN THEY WERE DONE.
Description of Work: THIS COMPANY CLEANED CARPET IN FOUR ROOM IN MY HOME.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning
FAQ
Excel Carpet & Upholstery Cleaning is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:00 AM - 5:00 PM
Excel Carpet & Upholstery Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa