The gate as delivered was satisfactory, though there were holes in areas where there weren't supposed to be holes, but I can live with that. The gate was delivered unpainted, with a promise to come back and finish the job. This was when things went bad. The contractor blew me off three days in a row (two days to go to Farmington, one day to go to Santa Fe, or so he says) after telling me a week in advance he was going to come by and pick up the gate to paint it, and he never bothered to call and let me know so I wouldn't have to wait around for him. I had no idea if he would EVER come back, so I told him he had become unreliable and I was finished dealing with him, and I painted it myself. On the receipt I was given, he stated he has a lifetime guarantee. Seems if I can't even get him to come by in a timely manner to finish the initial job, then a lifetime guarantee would be essentially worthless. I will not deal with this company again. The product was good, the after delivery service was poor, that is the reason for giving him a "D" overall.
Description of Work: Provider built a metal gate for my residence.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$1,750
07/2006
5.0
fencing
+ -1 more
THEY WERE ABLE TO GET THE ENTIRE FENCE DONE IN ONE DAY AND IT LOOKED JUST LIKE I WANTED IT TO. THEY WERE EXTREMELY PROFESSIONAL AND MADE SURE TO CHECK AFTERWARDS TO MAKE SURE I WAS HAPPY.
Description of Work: THEY INSTALLED A FORTY FOOT FENCE IN MY BACKYARD.
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Service Categories
Fencing
FAQ
ERNIE'S ORNAMENTAL IRON WORKS is currently rated 3.5 overall out of 5.
No, ERNIE'S ORNAMENTAL IRON WORKS does not offer free project estimates.
No, ERNIE'S ORNAMENTAL IRON WORKS does not offer eco-friendly accreditations.
No, ERNIE'S ORNAMENTAL IRON WORKS does not offer a senior discount.
No, ERNIE'S ORNAMENTAL IRON WORKS does not offer emergency services.
No, ERNIE'S ORNAMENTAL IRON WORKS does not offer warranties.