Terrible customer service....hard to believe this place can stay in business.
Description of Work: Stopped by location, no one available, okay, no big deal. Called business to make arrangements for service, no answer on first call. Son called later, call answered, and he was extrememly uninterested in making any arrangements to service his computer. Said he was "too busy" right now. When my son asked when he would be available, he told he didn't know....."maybe next week, didn't know". Awful, can't believe this company has received positive ratings!
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Richard S.
04/2011
4.0
computer repair
+ -1 more
Took computer in to have an HP printer driver reinstalled. He was unable to reinstall the driver because there were remnants of the driver still left that he was unable to remove and this was preventing a reinstallation. His only suggestion was to reformat my hard drive which means I would lose all my old programs and data. No Thanks. I switched to a Cannon printer which wasn't bothered by the old HP leftovers.
Description of Work: Scanned OS, clean of viruses. Cleaned system of all temp files known to impede software install, ran HP's "scrubber", tried reinstall with AV disabled. Still wouldn't install HP driver.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$32
Reber B.
08/2008
5.0
computer repair
+ -1 more
Good except for an initial scheduling mix up on account of which they waived the on site fee for all 3 trips to my location.
Description of Work: Replace keyboard and hard disk (both furnished by the manufacturer at no charge) and correct a propensity to crash--"blue screen error"--(subsumed in the disk replacement). Diagnose and repair the reason my multifunction printer would not scan under Vista (the manufacturer's warranty service said this was impossible to fix). Reseat defectively seated memory chip.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$160
07/2006
5.0
computer repair
+ -1 more
THEY WERE ABLE TO GET MY COMPUTER RUNNING AGAIN BETTER THEN EVER. THEY WERE ABLE TO GET MY FILES RESTORED, AND I HAVE ALREADY USED THEM AGAIN. THEY REALLY DID A TERRIFIC JOB.
Description of Work: THEY RESTORED MY HARD DRIVE AFTER MY COMPUTER CRASHED.
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Service Categories
Computer Repair
FAQ
DESERT COMPUTER SERVICES is currently rated 4.4 overall out of 5.
Monday: 8:00 AM - 5:00 AM
Tuesday: 8:00 AM - 5:00 AM
Wednesday: 8:00 AM - 5:00 AM
Thursday: 8:00 AM - 5:00 AM
Friday: 8:00 AM - 5:00 AM
DESERT COMPUTER SERVICES accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa