Davis Kitchens

First of all never give them all the money up front, because at each next step you have to call them to get it going, it took them over 3 mo. to get the job done. In a another house we owned it less time and we had 21 ft X 7ft kicked out and the kitchen totally redone. Also read the contract very carefully because they have figured out every thing that could possibly go wrong and put into the contract that they will not pay for it. So if you want to wash dishes in the bathroom sink for 3 mo they are the ones for you,ofcourse they have not contacted us for comments. PS the other house was not done by them but by Poulan they are a great co.

Quote was late price was high. Question went unanswered for days.

It was a terrible experience. Prior to ordering the cabinets they had a second person come out to verify the measurements. On the day of install they realized they had measured the cabinets incorrectly for a section of uppers and a cabinets was too big. Instead of reordering the right size they tried to make the cabinets smaller. Their workmanship was so terrible the bottom fell off the cabinet and they had to order a whole new cabinet anyway. They also installed the lowers wrong and didn't realize it until you couldn't open the two cabinets in the corner. Several pieces were missing, soft close latches didn't work and the cabinets were not adjusted properly. Instead of it begin a 2 day install like they quoted it took 5-6 over the course of 2 months because they kept having to order parts. Each time it was a different installer and their skills and professionalism got worse each time too. they over tightened screws cracking trim, did not use miter corners on the trim and they were unbelievably rude. When working with their office they took no accountability for all the mistakes and poor customer service and even tried to deflect blame on us. Avoid Davis kitchen at all costs. Their workmanship and customer service is deplorable and the quality of their product is substandard.

I recently did business with Davis Kitchens. My small kitchen had the cabinets remodeled. Although I started the planning in November or December of ’13 I understood that when I finally got around to actually planning we needed to re measure and re-plan. I did not appreciate it when I was told over and over what a poor job the previous Davis planner had done. It makes you wonder when one employee criticizes another. In any case we redid and re-planned. I was emailed the drawings promptly and through a series of redraws we eventually decided on the final plan after some condescension from Brian. I was planning to be out of the country for about a month so I paid to have the cabinets ordered and we would be ready to start when I returned. I discovered the cabinets had not been ordered. I was told they would now be ordered. There were some delays and the communication between Davis and the contractor was not good causing delays in scheduling. Davis simply does not return calls on the first, second and sometimes the third. It usually took me 3 times to get a response to my messages. Several times I visited in person to get answer to a question. The job did get done eventually. The glass doors on one cabinet were missed and there was quite a wait for them. The installation was completed well by DessertStone, the contractor. The communication with Davis and the contractor was not ideal, however. I decided to add glass doors to another of the cabinets. I called Davis and spoke to Gloria. After quite a wait, which included information that Davis did not have service personnel to make needed adjustments to the cabinets. I agreed to wait for the adjustments until the doors arrived. We started the process again of calling with no response. I did finally speak to Gloria who said the problem was finding the glass. Several days later I went in person to Davis and Gloria called for the glass while I was present. We scheduled the install for Monday at 1030. The long awaited adjustments could now be completed as well. The coup de gras was a call Friday evening when I was told Davis could not come for the install on Monday unless I paid the total before then. I would rate Davis as a C- and would recommend hiring a company who has a hunger for business and a can do attitude which are both lacking at Davis.Kitchen cabinets

We first contacted Davis Kitchens in March 2013, after a very unsatisfactory design/estimate experience with another local firm. Lisa Reynolds did an initial design in a few days at no charge. Before we signed a contract, Steve King, the owner, came to our house and double-checked all the measurements to make sure there would be no unanticipated problems. By mutual agreement, we chose Quality Remodeling to do the demolition work and electrical and tile work, in conjunction with Davis Kitchens. Davis contracted with Granite Designs By George for the granite countertops. We signed a contract in March to lock in the cabinet prices, but did not start the actual project until October, because we would be out of the country for several months. The project started on time, was completed on time, and stayed within the agreed budget. The Davis cabinet installer was excellent, and we are very pleased with the quality of the cabinets. Likewise, Jeff Weeks, the owner of Quality Remodeling did a good job on the demolition work, coordinating the electrical work and granite installation, etc. He even arranged for us to get nice and quot;contractorand quot; discounts on the new sink, disposal and backsplash tile. There were a few minor and quot;cosmeticand quot; problems with the cabinets, and once again Davis resolved them in a timely fashion. Overall, this was as smooth a project as we could have possible hoped for, and we are very pleased with our and quot;newand quot; kitchen.

Two weeks later she said she was done and to come in and look at it. When my wife and i got there we discovered that she had not really done any work except place a new fridge in a existing door way! Needless to say we took our business somewhere else.

Our kitchen remodeldid not go well. Beware of Davis Kitchens!! Davis kitchens contracted with Desert Stone Inc. for the demolition of the old kitchen, the tile replacement and the electrical work. Desert Stone performed the work in a timely manner and all was going per plan until the cabinets supplied by Davis Kitchens arrived and were installed. The cabinets were manufactured by Cardell. The stain colors were very mismatched from cabinet to cabinet, drawer to drawer etc. Steve King (owner of Davis Kitchens) came to our home to inspect the cabinets and agreed that the a stain mismatch was unacceptable and that he would need to get a Cardell factory rep to look at the cabinets. We waited for 2 weeks for the factory rep to come our home. He too agreed that the stain mismatch was unacceptable, but that he did not have the authority to have them replaced. Steve King waited for a resolution from Cardell for 2 more weeks. During this time we were without the use of our kitchen other than a makeshift sink. We called Steve numerous times only to be told that the problem was with Cardell (his supplier) and not with Davis Kitchens. When it became clear that Cardell was not being responsive to the problem, Steve called us in to offer replacement cabinets from another manufacturer. The cabinets we were offered were of lessor quality and had fewer features than the Cardell. When we pointed out to him that we expected replacement cabinets to have all of the same features as the original, he became upset and acted as if we were being unreasonable. Steve then offered us cabinets that did have all of the features as the Cardell but at a higher cost to us of $800.00. We agreed to this as it seemed like the only way to get our project moving again. We then waited 6 more weeks for the replacement cabinets to be manufactured and shipped. Davis Kitchen then had to remove the Cardell cabinets and install the replacements. When that was completed, we had to wait another week for the countertops to be cut and installed. Desert Stone was then able to come back in and complete there portion of the project. We feel that Davis Kitchens should have made this right by replacing the cabinets at no additional cost to us, especially since this project was expected to take 6-8 weeks and was not completed for close to 8 months. We strongly recommend anyone considering a kitchen remodel or cabinet replacement to be wary of Davis Kitchens as they really don't care about the inconvenience, happiness or satisfaction of there customers. I would like to also mention that Desert Stone performed fairly well, and our dissatisfaction is mainly with Davis Kitchens.

It was excellent. They do good work.

Davis was very professional in their installation of the cabinets. Cabinets were high quality and wor beautifully.

Good, for the limited referral scope.

They did an excellent job. I was very pleased with the outcome.

All was well coordinated, with a couple of minor glitches in which the company's internal communication was inefficient. Chris Shiry was very patient and helpful in the planning and ordering process. The installer, Billy Roop, did a beautiful job. Everyone involved who came to the house, whether performing, overseeing, or coordinating work, was very professional and thorough. It was a very positive experience despite the challenges inherent in remodeling projects.

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I haven't had any prolonged interaction with them. They were punctual and responsive. I would use their service in the future.

We have only placed an order for the work to be done by them and so they are in the middle of remodeling a bathroom for us. They quoted us about $2100. Our neighbor suggested us to use their services. They were prompt and professional when they came out for the quote.

We first got an estimate from another remodeling company to do the remodel, and decided to get a quote from Davis as well for comparison shopping. The first thing we noticed was that our Davis consultant, Vernon, seemed friendlier than the other company's rep. He asked us questions about what we were thinking of, and came up with a clever solution for something the other guy missed, the pipe cover for our above ground supply lines (see pictures). The consultation was thorough and friendly, and our cabinet installers, Roger and Esther, were skillful and polite professionals. At one point, I noticed a nail poking through the other end of the island. I pointed this out to Roger, and he fixed it so well I had a hard time finding it (see picture). We had one hangup, though. Davis didn't seem well prepared to deal with plumbing, as we had to rip out some custom plumbing going through the old sink cabinet and install new plumbing through the lazy Susan (picture). This would have cost significant time or money to call in a plumber, but thankfully, I'm foolish or handy enough to have done the new plumbing myself. Also, the other company did the countertops, and I found their service somewhat sloppy and unprofessional, though the results still look pretty good and the countertops are fully functional. All in all, we're very happy with our kitchen. Davis stands by their work, to the extent that they have an additional contractor come after the work is done to inspect it and to make sure we're satisfied. The two caveats with Davis are, you can spend a lot of money on upgrades if you're not careful, and secondly, Davis uses a fair number of subcontractors by necessity and this can be like rolling the dice. I'm satisfied and would use them again.

(10/11/2006) Forgettable. The price was better than their competitors. However, while hanging trim, one of the installers put nails through the outside wall straight into the interior of several cabinets. The best they would do to correct the problem was an offer to re-skin the interiors. In doing so they have to shave down the shelves. Overall, the experience was disappointing. Nevertheless, the choice is yours. UPDATE (12/27/2007) Just awful. And the fact that we're still dealing with this makes me sick. It matters not who signed the contract, I was the only who signed it... so what? Another example of Davis Kitchens trying to place blame someone else and not accept responsibility for their own actions. Not to mention, the scare tactics by having their lawyer sent us a nasty letter... for telling the truth. Despicable. Davis Kitchens and Mr. Stephen R. King seems to have taken this personal and all we want is for them to replace the cabinets their employee damaged. We tried to follow the "ADRA" and after meeting with Mr. Troy Cannaday and giving him a list (that Davis already had) the representative ignored repeated e-mail requests for an update. Bottom line: We paid for brand new cabinets, so why should we have to settle for a re-skin that looks awful and makes the cabinets smaller inside? We shouldn't, but Mr. King seems determined to shove the re-skin down our throats. You have other choices.

I THINK THAT THEY ARE A HARD WORKING COMPANY AND THEY ARE ALWAYS ON TIME. WHEN THEY GET THE JOB DONE IT LOOKS THE BEST AND THEY ARE ALWAYS NICE. IF SOMEONE ASKED ME IF I KNEW OF A GOOD COMPANY I WOULD GIVE THEM THIS COMPANY.

I HAVE NEVER HIRED A COMPANY THAT DID SUCH QUALITY WORK BEFORE. THEY WERE ON TIME, THEY COMPLETED THE KITCHEN IN AN EFFICIENT MANNER AND THEY DID NOT OVERCHARGE ME FOR THE SERVICES THEY PROVIDED.