Custom-Air Inc

We had a very professional, smooth and clean experience while on a deadline for completion before the arrival of houseguests for the holidays. Highly recommended.

Rick and Dave are great! We have used their services since 2003 and have been happy with all of their work. In 2003, we lived in a single level, flat-roofed home that had in-floor ductwork. The ducting system collapsed. After obtaining many estimates, we decided to go with Custom Air to create a new duct system on our roof with a combo heat/cool unit. We were extremely pleased with their work, pricing and warranty. We have recommended them to several people in the last 12 years, and no one has been disappointed! The latest work was a furnace replacement in our current home. Once again, we were extremely pleased with their work, pricing and warranty. You can't go wrong calling Custom Air!

Could not have gone better. Rick called ahead for each visit and arrived on time. His estimate was provided within 24 hrs of his first visit. The estimate was not itemized, just a total cost for the whole job. The estimate was substantially less than the other bids we received. We accepted the bid and scheduled the installation. Again, Rick called 15 min. ahead of the scheduled time to make sure we were ready, and then arrived on time. Dave was the lead installer. Dave, Rick and their help had the A/C working by the end of the first day. The second day they finished up the furnace and had the water heater installed and the job done by Noon. Wow. As I said, I don't know how it could have gone better. They installed American Standard A/C & Furnace, and a Slate water heater. We have been using the system for about a month and it works fine. The cost matched the estimate to the penny.

This company is owned by two people, Rick and Dave. I'm not sure if there are even any other employees, because they actually did the install, and Rick came to give the quote. To have the owners of the company do the install is a great benefit because they are the ones most interested in leaving a satisfied customer. And I am very satisfied. Rick gave a quote of $1895 before tax for a 2-stage furnace install. I got three other estimates, each of which were $1000 higher or more. I was a little hesitant to accept the bid from Custom-Air because a price that is that much lower is often a red flag. However, there were 3 good reviews on Angie's List, and Rick seemed like a good guy, so I went for it. I can find nothing in their work that I am even remotely disappointed in. I'm a mechanical engineer and tend to be pretty critical of other people's work and looked much more carefully than your average consumer. They installed a drip leg on the gas line and built a beautiful duct to transition from two different sizes to mate the furnace to the existing ducting. The thermostat was good quality (Honeywell 6000) and Rick set it up correctly. The caulk around the bottom wasn't a mess and everything was cleaned up before they left (in fact, my utility closet may be cleaner than it has ever been!). Took them about 4.5 hours. A couple of notes: Rick originally suggested a 100,000 BTU furnace with a 3/4 HP blower. However wanted to make sure I didn't end up with an over-sized furnace because it reduces comfort and efficiency (and is noisier). I suspect HVAC contractors tend to oversize furnaces as a CYA scheme, since you can really only complain if you're too cold (and because they don't want to spend their time doing a bunch of calculations, which I can understand). But furnaces should be sized so that they have to run continuously to keep the house at 70F at the coldest expected outdoor temperature. Based on my experience with my old furnace and -8F temperatures, I was confident a 75,000 BTU furnace and a 1/2 HP blower was the correct choice. I told Rick my opinion, and he agreed that it should be fine and installed exactly what I wanted. The only other thing to mention is that he accidentally got the wrong thermostat (it was a non-programmable model). I pointed it out, and he immediately corrected the problem. It's probable that any of the three other HVAC companies I got quotes from would have done an equally good job. However, why would I want to pay 50% more? I saved $1000! It's not often that you can say that!

Custom-Air primarily focuses on air conditioning. After getting several quotes, Custom-Air was the lowest. They came highly recommended from a friend. The work was done on time and came in on budget. They were very professional. All debris was removed and our house was protected during the process. We had the work done in January. Due to the season nature of a/c work, this seemed to be their slow period and we received a great price.

At first I was concerned at the big difference but after a little research and some personal communication it seemed like the right decision. Couldn't be happier. Either Rick or Dave, owners, were always there to actually perform the work as estimated. It was obvious that Dave was experienced and always looked at the work to be done as the way he would perform it on his own home. After initially thinking I would keep my working 12 year old furnace I decided to replace it also. This was recommended by Rick but was never pushed. Dave included the cost of just the furnace with no additional labor as an option and it just seemed like a no-brainer. This saved me, I would estimate, $2000 in the future when the furnace finally went out since I got it installed essentially with free labor. They said it would take 2 days and so they left the swamp working the first day so we would still have cooling. After finishing the work on the second day, except removing the old swamps, we had refrigerated air for the weekend - man was it great. They requested delaying the removal of the old swamps until after the weekend because the roof was sooo hot! Not a problem for me. They actually returned on Tuesday morning and removed the swamps and I paid the bill with pleasure. So, far it works great. I can say I would easily recommend this team because I actually did, to my son.As far as the people, I think I am a good judge of character, I think the three people I dealt with were honest to a fault and I would trust them with any work. This impression actually went a long way on my final decision. - Good people !!

Overall, they were excellent. The had a competitve estimate (not the cheapest or most expensive) and charged to the penny what they estimated. The installed the Rheem system within 5 days of the order with no problems. The system has been working great for the summer. Not cold enough to try the furnace yet. Only complaint was, becuase of miscommunications, Iit took a little too long to get the Rheem rebate back, but overall I am very happy with the quality and professionalism of the service. I would highly recommend.

They were organized and showed up on time. They were friendly, respectful and knew what they doing. They also cleaned up after themselves. They took care of my pets as well. I felt that I got very good value for my money.