Chem-Dry Cleaning Services

The reason I had my carpet cleaned was due to vacuuming a lot as I kept hearing dirt coming up.. My husband, sick of me vacuuming, requested I have them professionally cleaned. I informed Chem-Dry twice that there was a lot of dirt under the carpet and they assured me they could get them clean. The carpets were cleaned July 23 looked worse the next day and the traffic areas were still dirty. . A man came back July 25 and, after calling his office, was told there was too much dirt in the carpet and the only thing he could do was use a buffer to try to remove the brown spots and brown strip along base boards that were left from the shampooing. Knowing there was dirt under the carpet they should have saved me the expense and declined the job, I could have checked with another professional which I can't afford to do now. They were here about 3hrs. 45min. and before cleaning the 964 sq. ft. of carpet they spent a lot of time cleaning 4 pieces of furniture, so I think maybe they wee in a hurry to finish the carpet, who knows. The total cost including the furniture was over $700. The carpet was brighter, but again, trying to vacuum up the dirt, frustrated, I called Chem-Dry on August 24 and again complained and was told the owner would call me. Nobody ever called back. Cost below is for carpet only.

I needed to have 4 bedrooms with carpet cleaned before an open house. Chem-Dry was able to schedule me in a very timely manner. Their agent, Adam, arrived on time, did a very professional job, cleaned up after himself, and made the experience hassle free.

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We were quoted a price of $168-185 for 5 rooms. When the man got here he measured and said it would be $294 for the basic service. When we questioned it, he called the office and they said they estimated 400 sq ft. For 5 rooms!? Hardly!! We declined the service and he left. I don't know if there is more than one Chem Dry in Albuquerque.

All went well. Cleaner called before arriving within the timeframe given and was very professional.

Excellent job! Arrived on time,and went over the details of everything that was gong to be done. Finished on time with results better than expected, given some areas which needed special care.

I won't use any other carpet cleaning company. They did a wonderful job. They guarantee their work. If you aren't satisfied they will do the work again at no charge. They steam clean so the carpets don't get quite as wet. They also do upholstery. They offer scotch guard for stain prevention.